Johnny Luttrell

Sales team was great - made the process of getting our ideal vehicle smooth and enjoyable. But. 2 days later, dead battery, and needed a AAA boost. Pedder fell to pieces then. Their sales team ideal vehicle smooth and enjoyable. But. 2 days later, dead battery, and needed a AAA boost. Pedder fell to pieces then. Their sales team and service team don't know how to communicate, and overall management is absent. I asked to speak with a manager at the time of the incident but they refused to speak with me; never followed up. I walked away with replaced batteries, but I will never set foot in this location again. Also, the "certified used" is bogus - the didn't even bother to check the overall battery health. Who knows what other surprises I'm going to get! I didn't work with any of the people listed below. I don't know why you're forcing me to rate them. More

by SDDude Verified Customer Verified Customer

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I found the Jeep I wanted at a price I wanted. Unfortunately, Pedder was more interested in padding my loan with the stuff I didn't want, like the KARR system and the stupid nitrogen tire fill pro Unfortunately, Pedder was more interested in padding my loan with the stuff I didn't want, like the KARR system and the stupid nitrogen tire fill program. This is exactly why people go to Carmax and Carvana - the car dealer upsell is a lousy experience. More

by jones.dallas Verified Customer Verified Customer

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Excellent customer service and helpful staff that assisted me in getting my vehicle purchase. Would recommend to a lot of close associates. assisted me in getting my vehicle purchase. Would recommend to a lot of close associates. More

by Erickfoster077 Verified Customer Verified Customer

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Guys were nice and upfront about things. I just bought a used car and it had an issue. They worked on it until they couldn't. Explained the issues to me and referred me back to the sales fo I just bought a used car and it had an issue. They worked on it until they couldn't. Explained the issues to me and referred me back to the sales folks to get a resolution. This is a Service Center survey. I could go days on what went wrong with the sales folks after the fact. More

by myron.macneil Verified Customer Verified Customer

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