Johnny Luttrell

I sent the following email to Sales Manager Espinoza. At first, he responded acting concerned about the performance of the dealership. Since then and after many attempts, Mr Espinoza has not lived up to At first, he responded acting concerned about the performance of the dealership. Since then and after many attempts, Mr Espinoza has not lived up to his own expectations and failed to address any of these issues. I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed. While at the dealership regarding my Jeep, the sales person showed me a pre-owned 2022 Ram 3500, which I ultimately purchased. Unfortunately, as the purchasing process continued, my frustration grew due to a series of avoidable issues. Sales assistant was instrumental in completing the sale of the Ram 3500. My frustration was not with him. I n fact, without his efforts, the purchase likely would not have occurred. He consistently returned my calls, did his best to address my questions, and even came in on his day off to finalize the sale. Because the vehicle was purchased over the weekend, I was unable to have the Ram 3500 detailed at the time of delivery. I specifically requested that the headliner be cleaned. When I returned two day after purchase, I was informed the detailing water machine was broken, with no estimated timeline for repair. After getting the vehicle home, I checked the engine oil and filter status. Both indicated less than 50% life remaining, which was concerning given that the Carfax report showed service had been completed prior to sale and it was considered certified used car.. Without an on-site diesel technician, I am left questioning who performed the service and whether it was actually completed, which creates doubt. and distrust. I was also not informed that the vehicle came with only one key fob. This should have been disclosed prior to purchase, as replacing a key fob is expensive. Dealerships typically deduct value from trade-ins for missing keys so a replacement can be made before resale, and no vehicle should be sold with only one key without full disclosure prior to signing the purchase contract. Finally, during the finance process, my wife and I were prepared to walk away from the purchase. The finance manager interjected his personal political beliefs regarding the current immigration debate. The discussion became uncomfortable enough that my wife suggested we “just buy the car” to end the conversation. Regardless of personal views on any issue, political discussions have no place in a professional sales environment and should probably be avoided. I have purchased a Jeep from this dealership and a Ram truck. The business practices are questionable at best and they clearly don’t care about the customer or their views after the sale. Bottom line, buy elsewhere! More

Report | Print

Love the staff overall great buying experience love the car will definitely recommend buying from them car will definitely recommend buying from them More

by virgilioescalante50 Verified Customer Verified Customer

Report | Print

They did oil change on my truck but the work was done super dirty and even messed up the interior with oil . super dirty and even messed up the interior with oil . More

by balditoo_1994 Verified Customer Verified Customer

Report | Print

Very professional staff was quick and pleasant when we purchased our Jeep. Would highly recommend purchased our Jeep. Would highly recommend More

Report | Print

Great team, got me the car i wanted and needed. Highly recommend going car shopping here! Highly recommend going car shopping here! More

by R.m.mcbride Verified Customer Verified Customer

Report | Print

Since the dealership has switched to the pedder name I have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all have not had a pleasant experience there. I brought my truck in for some maintenance and they refused to work on it due to aftermarket parts that all had California compliance stickers and aren’t supposed to void a factory warranty. I picked up my truck and the service worker handed me my keys and paperwork and that was it. No explanation of work completed. I will not be taking my truck there and will never recommend them to anyone. More

by Bdodge89 Verified Customer Verified Customer

Report | Print

Absolutely horrible experience. Purchased as new car with a ton of issues and the dealership did not care about anything after they made the sale. Nightmare of an experience and I w Purchased as new car with a ton of issues and the dealership did not care about anything after they made the sale. Nightmare of an experience and I will never return, not only to that dealer, but to any Jeep, Dodge, or Ram product. More

by jvela007 Verified Customer Verified Customer

Report | Print

Even though we agreed that I didn't have to pay for an additional add-on, it showed up on my agreement. After I complained, they took it off. I felt there was a deception there. additional add-on, it showed up on my agreement. After I complained, they took it off. I felt there was a deception there. More

by cshap Verified Customer Verified Customer

Report | Print

Staff was friendly and th process of returning the car back to Jeep was quick and simple back to Jeep was quick and simple More

by mel.defaria Verified Customer Verified Customer

Report | Print

This car buying experience from the entire staff was above my expectations in terms of respectfulness, communication, and assistance with getting me insured. Ryan is an outstanding sales person, very k above my expectations in terms of respectfulness, communication, and assistance with getting me insured. Ryan is an outstanding sales person, very knowledgeable and trustworthy- made me feel incredibly comfortable through the entire process and went the extra mile to make sure I got an insurance plan for a good rate and super patient with me in purchasing my first car in 20 years. Answered all of my many many questions with high level of competency. I would buy all of my cars in the future from Ryan if possible! More

by mtberg1 Verified Customer Verified Customer

Report | Print