Johnny Tran

eCarOne responded

Thank you, Mr. Madison, for the 5 star review and for choosing eCarOne for your Tesla purchase. Welcome to the eCarOne family! We’re thrilled Johnny delivered great customer service and that you would recommend us. At eCarOne in Plano Dallas, we take pride in offering luxury and electric vehicles with a seamless, no-hassle buying experience where customer care always comes first. We appreciate your trust and look forward to serving you again in the future.

eCarOne responded

Lisa, wow, thank you for such an incredible review and for trusting Johnny with your Land Rover purchase. We are thrilled to hear the process was smooth and that you found our team honest and upfront. The fact that you shared your experience on social media and sent multiple referrals means the world to us. Hearing that even your mom is ready to buy from Johnny next time says it all. We are grateful for your support and cannot wait to welcome your friends and family when they are ready for their next vehicle. Enjoy your Land Rover and welcome to the eCarOne family.

eCarOne responded

Jeffrey, thank you for the 5 star review and for choosing eCarOne for your BMW purchase. We are glad to hear that Johnny and our team provided a professional, straightforward, and easy car buying experience without the pushy tactics often found at traditional dealerships. At eCarOne, we take pride in making the process simple and enjoyable for our clients. Enjoy your BMW and welcome to the eCarOne family.

eCarOne responded

Shirley, thank you for the wonderful review. We are glad to hear that Johnny and the team made your Land Rover purchase easy and that you found everyone helpful and friendly. Your recommendation means a lot to us. Enjoy your Land Rover and welcome to the eCarOne family.

eCarOne responded

Kevin, thank you for the 5 star review and for choosing eCarOne for your BMW purchase. We are glad to hear that Johnny made the process easy even while you were out of town, and that when you returned home everything was ready and finished in about an hour. A smooth and efficient car buying experience is exactly what we strive for. Enjoy your BMW and welcome to the eCarOne family.

eCarOne responded

Shalini, thank you again for taking the time to speak with me over the phone and for sharing your honest feedback. I want to reiterate how sorry I am that your experience fell short of the standards we strive for at eCarOne. As we discussed, we clearly dropped the ball on a few important details, from the charge level of your BMW i5 M60 to the delayed follow-up and the charger issue. That is not how we want any customer to feel after taking delivery, and I completely understand your frustration. On a brighter note, I am glad to hear that you are loving the i5 M60. It is an exceptional EV and a personal favorite of mine. While we cannot undo the initial frustration, please know that your experience has led to internal conversations and process improvements on our end, especially around EV deliveries and charger readiness. We appreciate your business and your patience, and I hope your new BMW brings you plenty of enjoyment moving forward. Michael Rhima General Manager eCarOne

eCarOne responded

Thank you, Will! We truly appreciate your continued trust and loyalty. It’s always a pleasure working with you, and we're glad Johnny continues to deliver a great experience. Enjoy your Audi, and thank you for making eCarOne your go-to for vehicles. Welcome back to the eCarOne family!

eCarOne responded

Thank you, Eduardo! We’re so glad Johnny and the team at eCarOne were able to help you find the perfect Bronco for your daughter. It means a lot that you gave us the opportunity, and we’re happy to hear we delivered a great experience. Welcome to the eCarOne family, and thank you for the recommendation!