Johnny Tran | Page 3

eCarOne responded

Thank you, Eric, for the 5 star review and for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW for your Genesis. We are thrilled to hear this was the best car buying experience you have ever had. Johnny and Nita will be excited to know they made such a strong impression, and that you enjoyed both our selection and service. Welcome to the eCarOne family. We truly appreciate your recommendation and look forward to taking care of you again down the road.

eCarOne responded

Thank you, Christen, for the 5 star review and for continuing to choose **eCarOne, Top Rated Used Luxury Car Dealer DFW** for your vehicle purchases. Three cars with us means a lot, and we truly appreciate your continued trust. We are glad to hear Johnny and the team have consistently made the process easy and that you have enjoyed the quality of our inventory, fair pricing, and follow up. We know having so many great options can make it tough to choose, but that is exactly the experience we aim to create. Welcome back to the eCarOne family. We appreciate your loyalty and look forward to helping you with number four when the time comes.

eCarOne responded

Thank you, Ron, for the 5 star review and for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW for your BMW i5. Second purchase says everything and we truly appreciate your continued trust. We are glad to hear the process was simple, efficient, and completed quickly, and that Johnny, Ash, and Janae took great care of you. Enjoy your i5 and welcome back to the eCarOne family. We look forward to being your first stop again when it is time for the next vehicle.

eCarOne responded

Thank you for your feedback and for making the trip to eCarOne. We sincerely apologize for your experience. You are absolutely right, especially after a long drive and on a vehicle like a Cybertruck, it should have been fully cleaned and properly prepared before your arrival. We clearly dropped the ball here and did not meet our own standards. This is not the level of detail or presentation we expect, and we are addressing this internally with our team to ensure it does not happen again.

eCarOne responded

Hi Clayton, Thank you for the great review and for trusting Top Rated Used Luxury Car Dealer DFW eCarOne with your Land Rover Defender purchase. We are glad to hear Johnny took great care of you and kept everything responsive, pleasant, and easy. That is exactly the experience we strive to deliver. Johnny will really appreciate the shoutout, and we appreciate your recommendation. Welcome to the eCarOne family and enjoy your Defender. Let us know if you ever need anything.

eCarOne responded

Jeff, thank you for the incredible feedback and congratulations on your Audi! Buying a vehicle sight unseen and across state lines takes trust, and we are glad Johnny and Ash made the entire process smooth, transparent, and pressure free. Getting your vehicle from Dallas to Charlotte in just two days is exactly the level of efficiency we aim for. We truly appreciate the recommendation and your confidence in eCarOne, Top Rated Used Luxury Car Dealer DFW. Enjoy your Audi and welcome to the eCarOne family!

eCarOne responded

Thank you for the great review, Kristan! Congratulations on your Jaguar and we are glad to hear the process was fast, easy, and free of the typical dealership games. That is exactly the experience we work to deliver every day at eCarOne, your Top Rated Used Luxury Car Dealer DFW. We truly appreciate your trust and look forward to helping you again when it is time for the next vehicle. Welcome to the eCarOne family!

eCarOne responded

Alex, thank you for the detailed review and congratulations on your Alfa Romeo Giulia Ti! We are glad to hear you had a straightforward, no games experience from start to finish. Transparency and efficiency are exactly what we aim to deliver, and it is great to know our team stayed aligned throughout your purchase. Johnny Tran will be happy to hear he provided responsive, honest service and made sure you had all the information you needed without any pressure. We also appreciate you recognizing our upfront approach to pricing and options. Our goal is to eliminate surprises and respect your time every step of the way. Thank you for the recommendation and for choosing eCarOne, Top Rated Used Luxury Car Dealer DFW. Enjoy your Alfa Romeo and welcome to the eCarOne family!

eCarOne responded

Charles, thank you for the incredible review and for trusting eCarOne and Johnny not once but twice with your Tesla Cybertruck purchases. That is truly the ultimate compliment to our team. We are thrilled to hear Johnny provided a fast and incredible buying experience both times. We sincerely appreciate your loyalty and continued support of eCarOne. Enjoy your Cybertrucks and welcome to the eCarOne family. We look forward to assisting you whenever you are ready for your next luxury or EV vehicle.

eCarOne responded

Thank you, Preston, for the 5 star review and for choosing eCarOne for your Audi A5 Sportback purchase. We are glad to hear Johnny was patient and easy to work with and that our team delivered a seamless, no pressure experience without the usual sales tactics. We also appreciate your honest feedback regarding the mandatory services and will be sure to share it internally as we continue working to improve the overall customer experience. Congratulations on your Audi A5 Sportback, welcome to the eCarOne family, and thank you again for your trust and transparency.