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Start your review of Johnny Van Kluyve.
Johnny Van Kluyve
Johnny  Van Kluyve, Sales, Bob Frensley Chrysler Jeep Dodge Ram
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Johnny Van Kluyve

Sales

Bob Frensley Chrysler Jeep Dodge Ram

2210 Gallatin Rd N
Madison, TN 37115

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1 Review of Johnny Van Kluyve

August 20, 2018

Dealership Rating
Employee Rating

"Bad customer service"

- mitchw

They had the easiest sale with us--I knew the car I wanted and researched it already. I bought one without even a test drive. I called ahead and drove 45 minutes from home to this dealership (after arranging the visit the day before) because they had the Challengers in stock that I wanted. When I arrived they had 2 for me to look at but they had large globs of bird crap all over. After I actually bought it, and drove home, I was dismayed to find that the car was not well detailed, a USB cable that came with it was missing, (there was an empty plastic bag that said cable in the car) and the bright pedals that we found in the trunk were not installed. When we called to speak with our salesman Johnny about it, he acted like we were wanting something unreasonable and made me feel like I was being mean to him. As I said above, overall we took up very little of his time prior to the sale-we are not high maintenance at all and very friendly. Then on a follow-up call (he never called us back) he got nervous we would give a bad review and tried to bribe us with a full tank of gas. I don't know why he thought we'd want to drive 1 1/2 hours round trip for any of this. Also, the paperwork for the license plate took 6 weeks to arrive, such that our temporary plate expired. Each time I called to check in about this, one of the office workers was snippy and short with me, and both of them never seemed to know when it would arrive. There is no reason the paperwork from Dodge corporate needs to be so un-transparent--they need a better tracking system. In hindsight I wish I had waited for our local dealership to get the cars in--the customer service is not good at all.

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