Jolby Butler

If I can give this dealership a 0 I would. have been waiting to post a review!! So, let’s start by saying they were upset because the car was posted at a wrong price. When I came in I told have been waiting to post a review!! So, let’s start by saying they were upset because the car was posted at a wrong price. When I came in I told them about the price and showed them the picture and they essentially honored the price. However they tried to up charge it to make up for loss money by adding the courtesy promise in there. I asked them why do I need this, they said because the price of the car was wrong they wanted to get as much money as they could. I asked them if they could take it off because that’s optional per their website. They told me they couldn’t take it off or I would have to just walk away without the car. Eventually I agreed to keeping the courtesy promise and adding it to my contract. They informed me that the courtesy promise is going to take at least 30 days for activation. However some of the little scuff marks I had on the car would be taken care of through the courtesy promise program that they have. After about 30 days I scheduled an appointment to get my car serviced to get the minor scratches repaired. When I arrived they told me I couldn’t get it serviced because I had to go through the courtesy promise third-party and provided me with a number. I called them and they asked for a contract number. I did not have the contract number on hand so I called courtesy Nissan and asked them to provide me with a contract or contract number. I waited a couple of weeks but I have been asking over and over again to give me a contract number. I’ve sat around and have now waited a couple of months but no response. My husband finally went up there and spoke with representative Jojo who sold us the car and has told us that he would put him in contact with the finance manager, Jose Rubio. My husband left the dealership and emailed Mr. Rubio and Mr. Rubio responded asking if I cancelled the courtesy promise. I asked Mr. Rubio why would I cancel the the contract if I have already paid for it and it’s written in my initial contract that I signed when I was buying the car. I did not receive a response from Mr. Rubio so I emailed him again with the follow up asking for the courtesy contract, no response. At this point JoJo had texted me and said that the contract is good and I should wait a couple of weeks to 30 days for it to be reactivated. I then reached out to the courtesy promise third-party who will repair my repairs and they told me that the contract is still inactive. I then reached out to JoJo and asked him what was going on and he responded with they don’t really tell him much so he does not know what is going on. He then told me he would put me in touch with his manager, so when I called and I talked to his manager specifically Teddy he laughed and hung up the phone twice. I told JoJo that I was getting the runaround and that his manager hung up on me twice. He then told me that he was going to send me the finance manager’s numbers, did not receive those numbers. He then told me that someone would reach out to me, still no one has reached out to me. I then emailed Mr. Rubio to see what is going on for a third time, with no response. It is very unfortunate that a dealership cannot fulfill their requirements even on a legal contract. I informed Mr. Rubio that all of my correspondence to him will be a paper trial leading up to possible legal action against the dealership. I have never been to a dealership that has not been able to fulfill their legal requirements owed to a customer. I’ve never been to a dealership with the amount of incompetent unprofessionals working in such department. I don’t ever post reviews but since they wanted to review so bad here is their review. I would never recommend this to dealership for the simple fact that you may not get what you paid for. I hope this helps somebody in the future. More

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Very satisfied with Jojo great salesman. I get to go home with the vehicle I was interested in. Great place to come shop for a new car. They will work a great deal with the buyer I get to go home with the vehicle I was interested in. Great place to come shop for a new car. They will work a great deal with the buyer More

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Purchasing my Rogue at Courtesy Nissan has been the best experience I've had when dealing with a car dealership. The people were easy to work with, gave us space to discuss and decide what we wanted to do, experience I've had when dealing with a car dealership. The people were easy to work with, gave us space to discuss and decide what we wanted to do, and helped us with the best financing option for us. Very happy with the service, and I love my Rogue! More

by sjones43 Verified Customer Verified Customer

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Jojo and Teddy were very easy and knowledge to work with. I’m glad I was able to purchase my brand new 2025 Nissan Rogue from Courtesy Nissan. Excellent service and had wonderful time with my sales consulta I’m glad I was able to purchase my brand new 2025 Nissan Rogue from Courtesy Nissan. Excellent service and had wonderful time with my sales consultant JoJo.👍🏽 More

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Great services and the staff was 100% on answering my questions. Drove out with a 2025 Nissan Sentry. questions. Drove out with a 2025 Nissan Sentry. More

by krkcgr Verified Customer Verified Customer

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Great people and a great selection Very professional and friendly Made car buying a pleasure and friendly Made car buying a pleasure More

by mjmerle829 Verified Customer Verified Customer

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I didn’t get my car which booked $500 and also you take $15 for service charge but I did’t car I booked, please explain why they take booking charges and service fee but they didn’t hold that car. $15 for service charge but I did’t car I booked, please explain why they take booking charges and service fee but they didn’t hold that car. More

by jjoeljohn Verified Customer Verified Customer

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DO NOT DEAL WITH THESE LIARS ---- I contacted this dealership to try to buy a car. I live 6 hours away and was going to fly in to pick it up. The internet price was $18K they tried to add an additiona dealership to try to buy a car. I live 6 hours away and was going to fly in to pick it up. The internet price was $18K they tried to add an additional $5k up to a total of $23K. I explained that I didn't need their add on's that I don't live close but they would not sell it to me without the hidden fees and would not honer the internet price that they had listed on their website or on Cars.com More

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Thank you for helping us out on getting a new car based on the circumstance's on the circumstance's More

by LETICIA.V.MCCLINTON Verified Customer Verified Customer

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Jim & Mark were experienced and terrific. I will recommend to anyone I know that is looking for a car to contact Jim. I will recommend to anyone I know that is looking for a car to contact Jim. More

by slwester55 Verified Customer Verified Customer

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