Jon Karastury | Page 3

This dealership is AWESOME, very professional and friendly. Rob Ray truly deserves more than 5 stars, he came highly recommended by my sister Sabrina Spinks. I couldn’t have had an easier process whe friendly. Rob Ray truly deserves more than 5 stars, he came highly recommended by my sister Sabrina Spinks. I couldn’t have had an easier process when buying a truck. I will definitely be back and I’ll be looking for Mr. Rob so don’t you go anywhere!! More

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Be extra cautious when buying from this dealer! Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson. Unf Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson. Unfortunately, the overall dealership experience was disappointing. I had an appointment scheduled with Mr. Rob, but he was not available, and the process was handled by Kevin. The vehicle had visible dust and about 45 miles on it before the test drive. After the car was washed and the paperwork was completed, I noticed a dent. I was told it would be repaired, but after multiple follow‑ups over the next 2–3 weeks, I was informed the part could not be fixed and that it was considered a Hyundai manufacturing issue. There was also visible trunk door misalignment, which I was told was “common.” During a long trip, another Hyundai dealer questioned whether the car had been in an accident due to panel misalignment and identified a charging port door issue. Although they agreed it required repair, the necessary parts were on backorder. I was also told that a mandatory $499 fee was added because a “ceramic coating” was already applied to all vehicles and could not be removed; however, the product applied was Permaplate, not a true ceramic coating, which made this explanation misleading. Combined with other dealer‑added items totaling approximately $2–3k, this added to the frustration. Overall, this experience felt like taking delivery of a vehicle that needed multiple fixes, rather than a brand‑new car. While Kevin did his job well, the post‑sale support, communication, and transparency were poor. More

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Professional and honest Eager but not pushy Great experience felt heard and valued and accepted experience felt heard and valued and accepted More

by lhenderson2200 Verified Customer Verified Customer

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He was very attentive and listened to my wants and needs. He was very helpful throughout the whole process. He was very helpful throughout the whole process. More

by fkahlila Verified Customer Verified Customer

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Very professional and easy to work with. Nancy values your time. Process was one of the best car buying experiences I have had. Nancy values your time. Process was one of the best car buying experiences I have had. More

by toby.reiff Verified Customer Verified Customer

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Sawyer at Hyundai of Auburn is who you need to ask for! Great buying experience! Great buying experience! More

by Joseph Verified Customer Verified Customer

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They did a great job! They made the experience of buying a car easier than I expected. They made the experience of buying a car easier than I expected. More

by jriley19922.0 Verified Customer Verified Customer

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Brandon was very patient and open to answer all my questions. He ensured I was getting what I asked and can't complain about the deal and car I got. The rest of the staff was great also, the whole pro questions. He ensured I was getting what I asked and can't complain about the deal and car I got. The rest of the staff was great also, the whole process was super smooth. More

by miguelangel0 Verified Customer Verified Customer

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Nancy was super easy to work with and made the car buying experience enjoyable. We have been Hyundai of Auburn customers, along with our families, for over 10 years and will continue to be in the future. experience enjoyable. We have been Hyundai of Auburn customers, along with our families, for over 10 years and will continue to be in the future. More

by bst0001 Verified Customer Verified Customer

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Everyone involved was pleasant to deal with and best of all, prepared and easy to deal with. all, prepared and easy to deal with. More

by jstrong21 Verified Customer Verified Customer

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