Jon Karastury | Page 4

Sawyer was the best salesman I've ever experienced. This dealership's willingness to work with me was exceptional as well! This dealership's willingness to work with me was exceptional as well! More

by thornr1 Verified Customer Verified Customer

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The entire process was made super smooth by the great staff at the dealership. Brandon is sought out to help everyone in our family with their vehicle purchases. We drive the extra miles to Auburn rath staff at the dealership. Brandon is sought out to help everyone in our family with their vehicle purchases. We drive the extra miles to Auburn rather than shop locally because of Brandon's service. More

by tiddhl Verified Customer Verified Customer

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AJ has sold us 2 cars now. He is always very helpful. He was a tremendous help when we were looking for my daughter’s car. We called him and told him what we was looking for an He is always very helpful. He was a tremendous help when we were looking for my daughter’s car. We called him and told him what we was looking for and in what price range and he had some options for us when we got there. More

by rjones331 Verified Customer Verified Customer

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The staff at the dealership was great. They were kind and considerate and met all my needs. They were kind and considerate and met all my needs. More

by e.s.cobb12 Verified Customer Verified Customer

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This is the second car I have bought from Rob Ray! He makes the process simple and pleasant. He makes the process simple and pleasant. More

by KBRASINGTON69 Verified Customer Verified Customer

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Said I would be there at 9am nothing was done still took over 3 hours over 3 hours More

by dacummings56 Verified Customer Verified Customer

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I was not expecting the incorrect OTD price I was quoted prior to the visit. prior to the visit. More

by rdill7779 Verified Customer Verified Customer

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This dealership is AWESOME, very professional and friendly. Rob Ray truly deserves more than 5 stars, he came highly recommended by my sister Sabrina Spinks. I couldn’t have had an easier process whe friendly. Rob Ray truly deserves more than 5 stars, he came highly recommended by my sister Sabrina Spinks. I couldn’t have had an easier process when buying a truck. I will definitely be back and I’ll be looking for Mr. Rob so don’t you go anywhere!! More

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Be extra cautious when buying from this dealer! Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson. Unf Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson. Unfortunately, the overall dealership experience was disappointing. I had an appointment scheduled with Mr. Rob, but he was not available, and the process was handled by Kevin. The vehicle had visible dust and about 45 miles on it before the test drive. After the car was washed and the paperwork was completed, I noticed a dent. I was told it would be repaired, but after multiple follow‑ups over the next 2–3 weeks, I was informed the part could not be fixed and that it was considered a Hyundai manufacturing issue. There was also visible trunk door misalignment, which I was told was “common.” During a long trip, another Hyundai dealer questioned whether the car had been in an accident due to panel misalignment and identified a charging port door issue. Although they agreed it required repair, the necessary parts were on backorder. I was also told that a mandatory $499 fee was added because a “ceramic coating” was already applied to all vehicles and could not be removed; however, the product applied was Permaplate, not a true ceramic coating, which made this explanation misleading. Combined with other dealer‑added items totaling approximately $2–3k, this added to the frustration. Overall, this experience felt like taking delivery of a vehicle that needed multiple fixes, rather than a brand‑new car. While Kevin did his job well, the post‑sale support, communication, and transparency were poor. More

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Professional and honest Eager but not pushy Great experience felt heard and valued and accepted experience felt heard and valued and accepted More

by lhenderson2200 Verified Customer Verified Customer

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