Jon Miller | Page 19

Never have I run into such a nice group of people in one place . Salemen are great, service is fantastic. I look froward to when I visit Kelly Nissan. I've bought 2 Titans so far and leasted 2 Maximas SV 's place . Salemen are great, service is fantastic. I look froward to when I visit Kelly Nissan. I've bought 2 Titans so far and leasted 2 Maximas SV 's ... More

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I’m the owner of a Nissan Xterra that I purchased at Kelly Nissan back in 2004. I’ve been a loyal customer always taking my car back for general maintenance/ timing belt replacement, paying a premium fo Kelly Nissan back in 2004. I’ve been a loyal customer always taking my car back for general maintenance/ timing belt replacement, paying a premium for services, spending well over $2,000 over the years for work I could have paid less for because I have always believed in getting top notch service for my car not matter how old the vehicle. I have all the receipts to prove it. During the last visit for a major issue- overheating. Kelly’s maintenance department fell flat on their faces. After a 2 hour wait they tell me to go home and that all I had to do was maintain my radiator fluid level (this is even spelled out on the service receipt!!). As I drove off the lot the car overheated again within a mile from the dealership! I promptly returned and the story suddenly changes. They would not work with me, and the service manager was condescending and tried to convince me that a minor gasket leak was the cause of the problem. Clearly they were trying to steer me toward the more expensive repair!! Needless to say it was misdiagnosed at Kelly Nissan and fixed it at what I imagine would be a fraction of the price Kelly Nissan would charge! More

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Dealership was great. Had some issues when we brought the car but the dealership and Rich Vasvari were terrific. Rich was friendy and fought for the best price for us. Nice guy. If we buy another Nissan it w car but the dealership and Rich Vasvari were terrific. Rich was friendy and fought for the best price for us. Nice guy. If we buy another Nissan it will be from Rich. More

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I was in the market for a new car earlier in the summer. I had five different cars that I was going to drive and or look into. My main priorities were power, navigation, sunroof and overall sporty look and I had five different cars that I was going to drive and or look into. My main priorities were power, navigation, sunroof and overall sporty look and feel. The Altima was the last car that we test drove. I have a colleague who was in the car business for over 25 years and so when I was ready to make my decision on where to purchase a car I called him. He recommended Kelly Nissan. I had called into the dealership to see if they had any new Altima's on the lot yet to test drive. They said that they had one and it was the 4 cyclinder. I made an appointment to come in and test drive the car even though I knew I would end up wanting the V6. When I arrived that Saturday morning, I was greeted by Gary Graff. I told him that I was there to test drive the new 2013 Altima. Gary proceeded to open up the car and show us around the entire thing! He was very detailed about the features that the car had and was thorough in his overview. He was very nice and from the time we walked into the dealership we didn't feel that typical "pressure" that you sometimes feel! My husband and I sat in the car and the first thing we noticed were the seats! Oh my gosh, they are so comfortable to sit in! Although the car that they had on the lot to drive didn't have what I would want in it, I got a pretty good idea that the car would be on the top of my list after driving it that day. Following the test drive we told Gary that we needed to think about it and decide exactly what car we would be purchasing. He told us about the pre-order for the car and if we pre-ordered it how we would get 3 years of free maintenance. My husband and I decided on the Altima ultimately because of three main things: 1. Nissan and Altima's are both time tested, good brands and whenever I asked anyone about Nissan's they always had positive things to say about the cars. 2. Gary and the rest of the team were very nice and didn't pressure us to do anything. 3. I loved the dealership. I liked that it was green, I liked that you could wath the technician's work on your car, I liked that you can schedule a service appt. on a Saturday. I really felt like they cared about the customer. We had a very positive experience all the way around and we both felt very comfortable purchasing a car both from a sales persective as well as a service one. Gary called me at the end of August and said that he was watching them take my car off of the truck! We scheduled an appointment to meet with him on that Friday so we could negotiate a price and complete the sale. As painful a process as buying a car can be dealing with Kelly Nissan was a very pleasant experience. Everyone throughout the whole process was very accomodating, very respectful and very nice. I can't say enough good things about the staff. I would highly recommend the dealership to anyone who is looking to purchase a car. When I'm in the market for a new car - years down the road, I will be going back! More

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The service department was horrible I went to get my car fixed and two days later another problem occurred and they stated that it was "over looked" when apparently they do a multipoint inspection and check fixed and two days later another problem occurred and they stated that it was "over looked" when apparently they do a multipoint inspection and check marked the part that went bad was good and didnt need repair. They did not offer a discount, apologize or anything for the inconvenience they have caused me, in driving back to the dealership. They came out with another bill totaling over $200. I was not happy and the service manager said he would call me back after the weekend to discuss the situation, and I did not hear a thing from him or the dealership. I will no longer do business with them. More

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Dear Jon L. Miller, August 16, 2011 I am writing Dear Jon L. Miller, August 16, 2011 I am writing to you today regarding my recent visit to Kelly Nissan on July 26, 2011. My husband and I wer Dear Jon L. Miller, August 16, 2011 I am writing to you today regarding my recent visit to Kelly Nissan on July 26, 2011. My husband and I were traveling from Long Island, New York with 2 kids to Hershey, PA when our Nissan Murano truck broke down on Interstate 78 W. The truck just broke down and wouldn’t drive. We had to push the truck to the side of the highway and wait for AAA to give us a tow. The whole ordeal of being broke down with kids in the car in another state and waiting for a tow truck to rescue us was very nerve racking to say the least but after about an hour and a half we were towed to Kelly Nissan Dealership. We arrived at your dealership stressed, confused, nervous, and in a panic about what to do next because our vacation plans were just halted, our truck was dead and we had no idea where in PA we were….then we met Ashley Fulmer, Service Advisor. Let me tell you about Ashley and your staff at Nissan. WONDERFUL!!! I explained our dilemma to Ashley and she immediately took down all of my information and had our Nissan Murano taken in to be diagnosed. We were ushered to the waiting area to have cold drinks and coffee. Our kids were given crayons and books to color with. Ashley was sympathetic and understanding of our situation and kept us advised of the status of our truck. Less than a half hour later we were informed that our truck needed a part that was not available until the next day so we would have to leave the car overnight. Ashley called Enterprise Car Rental and arranged to have a rental car for us so that we could continue on our journey. We received a rental car and we were on our way. The next day we were informed by Ashley that our transmission needed to be replaced so we had to leave the car for 3 days but we kept the rental car, went home to NY and came back to PA 3 days later to pick up the truck. In the meantime Ashley kept us informed of the status of our car. We had a recall that was taken care of as well that I was not even aware of until Ashley informed us. Page 2of2 This experience was nerve wracking but having to have had the pleasure to break down 10 miles from your dealership made it alright!! Ashley and your staff are outstanding, pleasant and professional people. I am taking the time out of my busy life to write to you about them because they are truly special and I want them to be recognized for their “outstanding customer service”. Every single person we came in contact with at your dealership and spoke to on the phone was courteous and helpful. You have an amazing Service Department at your dealership!!! From the moment we walked into your service department the customer service was 100% exceptional. I find that people always take the time to write or call with complaints and not enough people take the time to say something nice. It is with great pleasure that I write this letter. I hope you realize how valuable and dedicated your service staff is. I am requesting that you personally see to it that Ashley Fulmer is recognized in the most positive and valuable way! She truly deserves it!!! Please thank her on my behalf for her great customer service and kind treatment to our family. You have some talented and caring people working for you…keep up the good work!!!!! Best regards, Kiesha and Sean Schilling More

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