Jon Peterson | Page 20

Yeah, my service guy is OK. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. More

by RICKYLUCK3@gmail.com Verified Customer Verified Customer

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Folsom Lake Ford is great! I will always continue to come to FLF to buy and service my Ford vehicles. Brigitte is Great! I will always continue to come to FLF to buy and service my Ford vehicles. Brigitte is Great! More

by CAVEMANTURNER Verified Customer Verified Customer

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Great service and I would call them again to help with my F 150 , thank you Jaye F 150 , thank you Jaye More

by PAUL@PAULBOUDIER.COM Verified Customer Verified Customer

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I've had problems with my stereo since I purchased my F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tec F150. It locks up, freezes, blank screen, or shows the backup camera while I'm driving down the freeway. I take video each time so I can show the tech. When I bring it in, they say they "can't find the problem" then conduct a master reset of the stereo and send me on my way. I've had it looked at several times for the same issue over that last few years. I'm now out of warranty and they won't even look at the SAME issue again unless I pay them. I now have to conduct a master reset on the stereo weekly... with little affect. I would not trust a dealership (that I purchased the truck brand new from) if they won't stand behind their work. More

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The salesperson (Marvin) was professional and informative. However, the finance person (Pat) exagerated benefits. For instance, Pat informed us that our insurance company, Geico, would "for sure" informative. However, the finance person (Pat) exagerated benefits. For instance, Pat informed us that our insurance company, Geico, would "for sure" credit up to $15 toward the insurance if we had a anti-theft tracking device installed. Geico actually give $0 credit towards theft devices. Pat also said we didn't have a option for the device because it was already installed. However, the contract states that it is "Optional". The device cost $569.00 + $130 interest over 6 years for something we don't want or need . Although that is a small amount considering the price of the car, we still feel cheated by his deception. He also didn't inform us that we were being charged for the device until the end of the contract when that should have been disclosed as part of the price added to the cost of the car up front. When we asked that the cost be subtracted the dealer said no and offered a free oil change as a compensation for the charge. If consumers are forced to pay fees above the price of the car then that should be included with the price up front. I would not buy a car from this dealer again. More

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Louis in the service department is awesome. He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were ex He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were extremely busy but got us in and finished under an hour at 8:30 in the morning. Great service department exceeded my expectations. Thank you Louis and the staff. More

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This was much longer here is the pared down version: Pushy salesperson didn’t do any investigation and just pushed for the appointment. After pushing for the appointment, I was made aware th version: Pushy salesperson didn’t do any investigation and just pushed for the appointment. After pushing for the appointment, I was made aware that the salesperson’s time is precious. I was pushed into an appointment time I wasn’t sure I would make (I get it, you don’t want to stay late and work a deal during the kings game). I was VERY a clear about what I was trying to do and my previous quotes and experiences. After being show. A base model f150 with paint damage (from sitting due to a lack of silicon chips) I was shown the most outrageous lease proposal I have ever seen. I was asked if I was Us citizen because I didn’t want to provide a social security number until we had estimated figures. They still have Added dealer markup on F150s despite ford increasing prices and margins for them. I was made to feel like a jerk for wasting Travis Cordero’s time and was rudely sent home. I wasn’t rude, I didn’t yell our use profanity, I just expressed my objections. Respectfully and peacefully. I tried to reach out to the GM and GSM via email but neither responded. I’m sure MR. Peterson will give his standard canned response on Yelp and change nothing. Mr. Peterson, times are changing and you can’t let your staff treat people this way much longer. Look for copies of this review on every site I can find as well as a formal complaint to the BBB about racially motivated questions as well as a formal complaint to FoMoCo. More

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Brought in a escape Thursday morning. Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires an Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires and rims to be expected. But significant damage underneath, nobody took the time to call, but they had time to do repairs that are needless. Will never ever use this dealership again for service and I will tell everybody how terribly the service was. More

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Reneged on an offer My wife and I went to Folsom Lake Ford to buy a truck. We were negotiating when the Assistant Sales Manager, Kentucky, offered to include running boa My wife and I went to Folsom Lake Ford to buy a truck. We were negotiating when the Assistant Sales Manager, Kentucky, offered to include running boards. We left not buying the truck and spent the next few days to thing about the purchase. We went back to buy the vehicle and he reneged on the running boards. Will not recommend this dealership to friends and family. More

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Painless Great customer service experience, great all around experience, job was kind, friendly, very helpful, fast service, didn't wait long at all even with Great customer service experience, great all around experience, job was kind, friendly, very helpful, fast service, didn't wait long at all even with no appointment. More

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