Jon Piansky | Page 12

FROM THE PEOPLE WHO TAKE THE CAR FROM ME, TO THE SERVICE WRITER, TO THE YOUNG LADY WHO GETS THE LOANER CARS; THIS IS ONE PROFESSIONAL AND FRIENDLY GROUP OF PEOPLE. WELL DONE! WRITER, TO THE YOUNG LADY WHO GETS THE LOANER CARS; THIS IS ONE PROFESSIONAL AND FRIENDLY GROUP OF PEOPLE. WELL DONE! More

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Very happy with this dealership and the employees. Polite and accommodating. Will definitely pass the word. A ***** (star) dealership. A friendly atmosphere and all employees always have a smile on their fac and accommodating. Will definitely pass the word. A ***** (star) dealership. A friendly atmosphere and all employees always have a smile on their face. Thank you East Hills More

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i have dealt with jorge and ed for about 10 years now and would not shop at any other dealer . they make buying and trading in a car a stress free situation. would not shop at any other dealer . they make buying and trading in a car a stress free situation. More

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I went to this dealership for basic service (L/O/F) and a speciality item (roof rack purchase and installation). The car needed additional service which I was past due on. Jon, the Service Advisor, did an speciality item (roof rack purchase and installation). The car needed additional service which I was past due on. Jon, the Service Advisor, did an excellent job is describing the additional services that the car needed and why they were necessary. He called me when he said he would, returned my calls to him promptly, and adapted to my schedule for when I needed the car ready by. Throughout the whole process, Jon was professional, courteous, and knowledgeable. I purchased the car from this dealership when it was new. I will buy my next new car at this dealership when I'm ready to trade up. All around excellent service More

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I want to commend John and Steve from your service department and Dawn from your dealership. My mom had trouble with her 2009 Chrysler Town and Country in the beginning of August. She is ill and the department and Dawn from your dealership. My mom had trouble with her 2009 Chrysler Town and Country in the beginning of August. She is ill and the car (14,000 miles) would not start. Steve had it picked up, repaired and brought back to my mom's house since she was in the hospital. I decided to use her car last week. I left my Tahoe at her house in Carle Place and drove her Town and Coutry back home to Mamaroneck (Westchester County). The next day (Wednesday, August 29th) I went to use it and it was dead again ( lights all worked but would not turn over). I called John who suggested calling Roadside Assistance and have it towed to nearest dealer. When I called Larchmont Jeep to give them heads up that the car would be towed there, the service manager (also named John) was the NASTIEST person I ever spoke to. He flat out told me not to have the car towed to his lot - he would not accept it. I called John (East Hills) back and he said not to worry - the tow truck driver would have made arrangements to deliver the car to a dealer who would accept it. Then roadside showed up and the driver was disgusting - he told me he was taking the car to Larchmont and leaving it there - I told him they would not accept it and he got in the towtruck and just left-wighout so much as a word. I called back East Hills and spoke to Dawn. She told me to call back Roadside Assistance and relate the story to them, and in the meanime, she would approve them to tow the truck to East Hills. The 2nd towtruck driver was perfect, loaded the vehicle and delivered it to Long Island. John (East Hills) replaced the defective starter and delivered the car back to my mom's house in Carle Place withing a day. East Hills was more than accomodating and on top of their supberb service, extremely nice about the whole debacle. Larchmont was HORRIBLE! More

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