Jon Quach

The worst dealer I ever tried to buy a vehicle from, This is a Acura dealer, but it building look like it never been renovated, the salesman dresses and conducts themself like they work for a buy here pay he is a Acura dealer, but it building look like it never been renovated, the salesman dresses and conducts themself like they work for a buy here pay here. I called ahead 3 to 4 times to come buy a Acura Certified 2025 TLX, I was assured over the phone that the price was 42500 plus a 350 doc fee and taxes, and that they would accept my CHASE APPROVED LOAN. I drove 3.5 hours from Indiana to buy this car, When I got there nobody knew I was coming, ( but I had a reservation) . The car was not even in the lot, but in another lot, I had to drive with the salesman to get it, but the lots doors were locked, after they sent someone else to get it and brough it back, I checked the car, the miles were 550 not the 152 advertised(not big deal), I notices the windows were tinted, ( not shown on the pics). As soon I sat down the salesman hand me a QR code to fill an application, I told about my chase approval, to which he replied I still needed to fill the application, from here on the conversation turned tense, he came back really quick claiming they could not find it, I told him there was two pages, came back and added the last 4 of our socials, in the mean time he brought the invoice for the car, to which they added a $2500 for a paint protection, $499 for wheel locks and $399 for the window tint. Then came back insisting that I needed to reapplied to find the application, when I refuse the finance manager came out all angry and mean, raising his voice claiming he needed me to do that for him to do his job, and I did not like I could just leave. I told to just do it my name then. In the mean time we started discussing the excessive add on, The salesman argued that the wheel lock were already installed, and they were labor to installs them, even though Acura sell those for $75 as an accessory, after arguing back and forth he concluded that because they selling the car so low, I had to get screw with those adds, I offered to refuse the paint protection and either the $500 wheel nuts or the $399. He went and came and said NO they all had to stay. I had to drive back to indiana with my $10000 for down payment. Just One way to described these people HUTLERS More

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My salesman was excellent Jon ! Although the finance guy didn't explain very much he asked me if I was gonna have my car serviced at this dealership and I said yes, and he said he w Although the finance guy didn't explain very much he asked me if I was gonna have my car serviced at this dealership and I said yes, and he said he would get to that later and he never did. Then I noticed that my payment was larger than when I anticipated. More

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Steven Martin is vary good Salesman really help me and my family is making a great decision in buying a new vehicle family is making a great decision in buying a new vehicle More

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Steven was awesome with introducing a new vehicle of interest of mine! Very knowledgeable and helpful with any questions asked. Will certainly do business with him and this dealership in the near future interest of mine! Very knowledgeable and helpful with any questions asked. Will certainly do business with him and this dealership in the near future. More

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Great customer service Steven Martin. Very polite, and welcoming. I appreciate coming to Napleton Kia! Very polite, and welcoming. I appreciate coming to Napleton Kia! More

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Luis Garcia, Cedell, and Bryan are awesome! They were so welcoming and made sure my car was completely taken care of from being to end and even made sure my wait was smooth. I highly recommend They were so welcoming and made sure my car was completely taken care of from being to end and even made sure my wait was smooth. I highly recommend stopping my Napleton Kia location in Elmhurst! Thanks team More

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Steven Martin is the best came in for service and got real Sweet deal on 2023 MDX. real Sweet deal on 2023 MDX. More

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Steven Martin was very good in getting me info on trade in my Optima for the K5 please see him his the best. in my Optima for the K5 please see him his the best. More

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Steven Martin is very helpful on graded to a SUV. I'm thinking about upgrading to a Tellride or Sorento and I will be coming to see him when we're ready for an upgrade I'm thinking about upgrading to a Tellride or Sorento and I will be coming to see him when we're ready for an upgrade More

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Slavik is a great manager very polite and got a lot of knowledge I would recommend anyone to go see Slavik yo make car buying experience the best knowledge I would recommend anyone to go see Slavik yo make car buying experience the best More

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