Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro | Page 2

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
129 Reviews
4.9

129 Reviews

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129 Reviews of Jon Shapiro

June 27, 2026

Dealership Rating
Employee Rating

Absolutely incredible service team. Will bend over backwards for you anytime you go there. I can not recommend them enough. NYE VW is amazing!! More

by steve71591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky , Tami Rickerson

Jul 02, 2026

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 24, 2026

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Employee Rating

I made 4 different trips and spent a total of 4 hours waiting trips to get a loose rear view mirror tightened only in the end to walk out with no rear view mirror at all on my car. The service team did n More

by KATHY.SEGA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Tina Ceklovsky , Tami Rickerson

Jun 25, 2026

NYE Volkswagen responded

Thank you for bringing this to our attention, Kathy. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 14, 2026

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Employee Rating

The team is very kind and thoughtful of your needs. The service is quick and thorough. More

by FRESCA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Beach, Mike Memery, Tina Ceklovsky , Tami Rickerson

Jun 16, 2026

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 01, 2026

Dealership Rating
Employee Rating

Always very satisfied with service at NYE and wouldn’t go anywhere else. Especially Tami is Very knowledgable about services and what to expect. Everyone goes above and beyond what is expected. Waiting a More

by CDLAM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

Jun 03, 2026

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 17, 2026

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Very good happy with service enjoy seating area servi e person helpful attentive real good. 15 words to many. More

by denys711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Tina Ceklovsky , Tami Rickerson

May 21, 2026

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 26, 2026

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Everything completed as promised Plus, I was offered the use of a 2026 Tiguan as a loaner ~ Pretty cool! Thank you, Team VW, for keeping my 2013 Jetta TDI Sportwagen happily rolling along! More

by vickystockton7477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson, My great diesel tech!

Apr 27, 2026

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 21, 2026

Dealership Rating
Employee Rating

Scheduling is quick and service department keeps you updated on repairs. Con: The new AI phone system sucks. For service its much easier talking to people in the service department. More

by RROCKWELL8906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky

Apr 21, 2026

NYE Volkswagen responded

Thank you for taking the time to provide us with this feedback.

April 08, 2026

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Employee Rating

NYE in Rome has an outstanding professional staff. Tami greeted me and assured that my vehicle would receive the best service. I must say that it seemed I was leaving in my vehicle in twenty minutes. More

by wpawloski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Beach, Mike Memery, Tina Ceklovsky , Tami Rickerson, Josh Slover

Apr 09, 2026

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 22, 2026

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Employee Rating

Friendly staff and service people who know what they are doing! Glad you are here! More

by vickystockton7477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

Mar 24, 2026

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 17, 2026

Dealership Rating
Employee Rating

Nye VW finished our big job in less time and loaned us car during time we needed it Thank you More

by HMPMSIMONIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky , Tami Rickerson

Mar 17, 2026

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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