Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro | Page 13

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
129 Reviews
4.9

129 Reviews

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129 Reviews of Jon Shapiro

March 25, 2024

Dealership Rating
Employee Rating

John in service was very professional and accommodated me anyway he could which was a huge help-The rides back-and-forth, while my car was being serviced Made Be able to get the work done to my car without m More

by MAUREENZULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 13, 2024

Dealership Rating
Employee Rating

Jon and the mechanic who worked on my car were very professional and kept me informed while they figured out what needed to be done to my car. Can not say enough positive things about my experience wit More

by MLALLENSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 08, 2024

Dealership Rating
Employee Rating

Everyone was very helpful and supportive to me and all went well during the time I was there More

by SWAII
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Beach, Maxwell O'Conner , Dan Schritz

Mar 13, 2024

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 02, 2024

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Employee Rating

Time was taken to complete everything I asked for! !! Chris is great and very knowledgeable, while completing work in a timely manner! Thank you More

by jessicagann05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kunkle

Mar 13, 2024

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 24, 2024

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Employee Rating

I was able to have rpr completed as soon as the part became avlbl w/date and time that worked for my schedule. Waiting area is spacious and comfortable, svc advisor explained the needed rpr, and work w More

by JHGRUNENWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 18, 2024

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Employee Rating

EXCELLENT SERVICE FROM STAR TO FINISH. EASY TO GET AN APPOINMENT. WORK DONE ON TIME. PLEASURE TO DEAL WITH More

by MIKES.SPORT.SHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

Feb 20, 2024

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 16, 2024

Dealership Rating
Employee Rating

Very easy to work with, offered me an appointment for the day I called in. They determined I needed a part they had to order and gave me a brand new loaner until the part came in. More

by mihevc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Memery , Jim Guzzardo

Feb 16, 2024

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 15, 2024

Dealership Rating
Employee Rating

They are reliable , professional and effective. I would highly recommend them for repairs of your car. More

by jsabadel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2024

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 11, 2024

Dealership Rating
Employee Rating

They are professional, courteous and knowledgeable. They take the time to diagnose the problem and discuss options with you before performing any work. Highly recommend Rome Volkswagen! More

by kevinbeach0828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2024

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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