Jonathan Castillo | Page 5

A Complete 180* Change I cannot believe the positive change that Cowboy Dodge has undergone. The service from point of contact to final drive off the lot was absolutely incr I cannot believe the positive change that Cowboy Dodge has undergone. The service from point of contact to final drive off the lot was absolutely incredible. Never, and I mean never, has Cowboy Dodge in Cheyenne had a knowledgeable sales staff that was willing to take time and not pressure sales. Old ownership were more than happy to watch sales leave because of a poor attitude and unwillingness to understand personal situations. The NEW staff are respectable people that are willing to treat you fairly with an open mind to help each individual. I am proud to have them in my community and I don't know if I would have said that about the previous ownership. More

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So happy Josh Welch, Michael kern, Jon Castillo. Where do I start, from second we stepped foot on the lot we’ve been treated it with the most amazing customer Josh Welch, Michael kern, Jon Castillo. Where do I start, from second we stepped foot on the lot we’ve been treated it with the most amazing customer service. These three men went above and beyond working with us over two days to get us in the exact vehicle that we needed. They were able to get us out of our car that no longer fit our needs. You made this process Painless. These three men went above and beyond working with us over two days to get us in the exact vehicle that we wanted. They were able to get us out of our car that no longer fit our needs. They were also able to get us the payment that we needed. More

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New Sheiff is in town These guys were absolutely a pleasure to work with getting us in what we wanted!! Completely a total turn around from past experiences... keep up the These guys were absolutely a pleasure to work with getting us in what we wanted!! Completely a total turn around from past experiences... keep up the AMAZING customer service!! Thank you to all!! More

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Great place to do business! Andrew (Drew) was very professional and the rest of the staff was quite helpful as well. My vehicle (my 3rd from Cowboy) was in fine shape on deliver Andrew (Drew) was very professional and the rest of the staff was quite helpful as well. My vehicle (my 3rd from Cowboy) was in fine shape on delivery. Great crew! More

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Great Exoirence I came in lookin for a truck and was greeted right away. Ryan was very professional and knowledgeable. He’s a Veteran just like me and you can count I came in lookin for a truck and was greeted right away. Ryan was very professional and knowledgeable. He’s a Veteran just like me and you can count on him to take care of you. I didn’t have to drive a bunch of vehicles or waste time. Ryan provided me with the exact vehicle to fit my needs. Sam and Jon were great to work with as well. They all were willing to work around my schedule. I’ve bought many vehicles from here and will continue to. Thanks for all your hard work. More

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Best salesman ever We are in the process of purchasing a new truck and we are thrilled to have a polite, knowledgeable salesman working with us. Dru Johnson has been exc We are in the process of purchasing a new truck and we are thrilled to have a polite, knowledgeable salesman working with us. Dru Johnson has been excellent in answering our hundreds of questions and has gone the extra distance to accommodate our wants and needs. Excellent job! More

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Great experience. Salesperson was very friendly and helpful. Listened to what I wanted to spend and made it work the first time. Good group to work with. Salesperson was very friendly and helpful. Listened to what I wanted to spend and made it work the first time. Good group to work with. More

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Terrible experience I was told since this place had new ownership to give them a chance...worst mistake ever!! Couldn’t get to my Jeep right away so I was without a vehic I was told since this place had new ownership to give them a chance...worst mistake ever!! Couldn’t get to my Jeep right away so I was without a vehicle for awhile. Then was told if warranty didn’t cover the problem I would have to pay 135 for them just to look at it. Of course it wasn’t covered so I had to pay 160 for some reason when picking it up. Then was told it would be 3000 to fix it. My fiancé brought it home and ended up fixing it in 2 hours and cost 14.00 in parts. I will NEVER recommend this place to anyone!!! More

by Kari1975 Verified Customer Verified Customer

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VERY DISAPPOINTING!! After searching for a Ram 2500 crew cab 4x4 long bed. I found one on the internet at Dealin Doug Cowboy Dodge! Finding a long bed is tough. The truck After searching for a Ram 2500 crew cab 4x4 long bed. I found one on the internet at Dealin Doug Cowboy Dodge! Finding a long bed is tough. The truck was what I wanted down to the color of the leather interior. The internet price was $66260. I had my own financing and was ready to buy the truck. I called and talked to Stephen in internet sales and told him I was on my way. Cash price started at $70260 manufacturer rebate $2500=$67760, $599 dealer handling $35 title transfer $299 aftermarket product $68693. The aftermarket product was for the third safety light and warranty. Keep in mind you will not see the light if you put a topper on! If it’s a safety feature shouldn’t it come with the vehicle? Speaking of safety there’s a recall on the airbags. If they let me drive my truck off their lot knowing it was under recall I find that negligent! Sure am glad I have a safety light. The truck had over 700 miles on it. Which in my mind makes it a demo. I didn’t ask for a discount and none was offered. Maybe that’s what they mean by dealer handling. I didn’t know this but you pay sales tax on dealer handling. They said they would remove my hitch rails from my trade. I still don’t have them. I went back ten days after my purchase to deliver the title on my trade. They still didn’t have the rails off but Jonathan said it was a priority. When I asked for my paperwork I was told I would get a computer chip in the mail no pink and yellow copies here. Seems like car dealers have an answer for everything! I asked for copies of my paperwork when I took the title in. I still hadn’t received the chip in the mail. That’s when I figured out the math doesn’t add up I’m at least $1500 short. I’m sure they have an answer for that too! If it was for customer service it sure would have been nice for Stephen to explain to me the purpose of DEF on our way to the gas station. I signed all the agreements, but I honestly feel they didn’t operate in good faith. You know how it goes sign here, sign here. Their friendly chitchat is just another distraction. Don’t fall for their internet price scam. You can bet they all do it! Bring A Calculator unfortunately theirs can’t be trusted and don’t ever leave without your paperwork! I hope this review helps you no matter where you decide to buy a vehicle. If I was you I would go somewhere else!!! More

by HOTCHICKEN35 Verified Customer Verified Customer

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I like the car I got I actually wanted to get a Chevy Camaro but they sold my Chrysler 200. They never let me test drive the camaro I wanted though I actually wanted to get a Chevy Camaro but they sold my Chrysler 200. They never let me test drive the camaro I wanted though More

by Luke Verified Customer Verified Customer

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