Jonathan Cox
Jonathan Cox at Ed Morse Delray Toyota
Refer Me

Jonathan Cox

Director of Client Relations

Ed Morse Delray Toyota

2800 South Federal Highway
Delray Beach, FL 33483

Contact Me
4.9
59 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

10 yrs

Languages Spoken

English English

4.9

59 Reviews

Write a Review

59 Reviews of Jonathan Cox

April 16, 2024

Dealership Rating
Employee Rating

There is a big sign on the dealership floor "We honor all competors coupons" That's false or incomplete advertising. I presented a 50% coupon for an oil change and they started making all kinds of conce More

by eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, I'm sorry to hear about your recent experience with our. I would like to discuss this matter further with you, discuss our policy and hopefully reach a amicable solution. I look forward to hearing from you, Taylor Atallo 561-276-5000 Ext 3211 Customer Relations Manager Ed Morse Delray Toyota 2800 S Federal Highway Delray Beach FL 33483

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, we price match other Toyota dealers and will honor their coupons. We can not, however, combine offers. Please give me call at 561-276-5000 to further discuss. Thank you,

Apr 16, 2024

eddie responded

I purchased a new Rav4 2015 and have been going to Ed Morse for service ever since then (purchased tires, batteries, oil changes, mechanical repairs, etc). I even got a quote for the 2015 Rav4 to potentially trade it for a current year Rav4. But since this is not the only Toyota dealership in Palm Beach County looks like they have lost out on a sale. All for a 50% off coupon from a competitor oil changer that they refused to honor. "We honor all competitors coupons". Either remove the sign or update it to stop misleading people.

Apr 16, 2024

eddie responded

Taylor, Stop trying to weasel out of this. Your sign says "All Competitors" it does not say "Other Toyota Dealers". Furthermore, I was there for an oil/filter change not for an engine rebuild and the coupon I presented was for an oil/filter change. So, I have no idea how you're assuming I was combing offers. So, continuing trying to weasel yourself out of your poor customer service and misleading advertising. I took a picture of your sign and a picture of the coupon I presented and can post it here if you want.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, other competitors are Toyota dealers, not other brands, or mom and pop shops. I'm sorry that was not clear. If you have another Toyota dealer's coupon, we would be happy to honor it.

Apr 16, 2024

Ed Morse Delray Toyota responded

Eddie, After discussing this matter with our Service Manager, we will be refunding you half of the oil change, kind regards, Taylor

Apr 16, 2024

eddie responded

You need to stop giving the public additional misleading information.

Apr 16, 2024

eddie responded

I would agree with you on one thing. That other Toyota deaerships are your competitors that's why I'm buying my next car at another Toyota dealership.

September 01, 2023

Dealership Rating
Employee Rating

There very professional and experienced in what there doing they answered all my questions and were very timely More

by Bluh20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Ed Morse Delray Toyota responded

We are happy to hear that! Thanks for taking the time to share! Ed Morse Corporate Offices

May 22, 2023

Dealership Rating
Employee Rating

Carlos Quezada, Esteban Ruiz y Nicole Minello fueron mi equipo de trabajo, el trato que recibí el día de hoy sobre pasa mis expectativas, excelente servicio al cliente y mucho mejor que mis pasadas experie More

by garciaelmar0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Esteban Ruiz, Nicole Minello , Carlos Quezada

May 23, 2023

Ed Morse Delray Toyota responded

Estamos muy contentos de saber de su gran experiencia! Gracias por tomarse el tiempo para compartirlo con nosotros. Oficinas corporativas de Ed Morse

May 20, 2023

Dealership Rating
Employee Rating

The office Manager Taylor Postín was very responsive with my concern that I was not satisfied with my Tundra SR5 lease, finally the Ed Morse Delray Toyota Management gave me different options and today I am More

by natalio.fraioli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Esteban Ruiz, Nicole Minello , Carlos Quezada, Jody

May 22, 2023

Ed Morse Delray Toyota responded

We are pleased to hear of your great experience with Carlos! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

May 19, 2023

Dealership Rating
Employee Rating

No venía a comprar carro sino a buscar información, pero lo que me cambió de proceder a querer comprar el vehículo de una vez fue la actitud del Señor Carlos Quezada que hizo la gran diferencia por su trato More

by msant31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jovani Caprio, Alan Luboff , Carlos Quezada

May 22, 2023

Ed Morse Delray Toyota responded

¡Nos complace saber de su gran experiencia! Gracias por tomarse el tiempo para compartirlo con nosotros. Oficinas corporativas de Ed Morse

May 19, 2023

Dealership Rating
Employee Rating

Carlos was my salesman Tyler was the finance manager and jovani was my sales manager. I came in early before they open but Carlos came anyway to help me. I didn’t expect to leave with a car but not only the More

by ederorelus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jovani Caprio, Tyler Burnette, Thiany Galan , Carlos Quezada

May 22, 2023

Ed Morse Delray Toyota responded

We are pleased to hear of your great experience with Carlos and Tyler! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

May 13, 2023

Dealership Rating
Employee Rating

Carlos Quezada made it possible, she could go to other Toyota Dealership but Carlos had the time and excellent customer service so we had trust, Carlos selected the vehicle for me and wife and we have a b More

by louisarodriguez61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim (Big Jim) Riger, Anthony Katzelnik, Justin French, Tyler Burnette, Esteban Ruiz , Michael Finegan, Carlos Quezada, Jody

May 15, 2023

Ed Morse Delray Toyota responded

Thanks for sharing your quality experience! We appreciate your business and hope to see you again soon! Ed Morse Corporate Offices

April 29, 2023

Dealership Rating
Employee Rating

La atención fue muy muy buena y me he quedado muy impresionado con el buen trato y el profesionalismo, es importante que en las redes sociales sepan cómo Es Morse trabaja y recomiendo a todo el que b More

by GilbertoCruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Esteban Ruiz , Bret Grebow, Carlos Quezada, Jodian Robinson

May 01, 2023

Ed Morse Delray Toyota responded

Estamos muy contentos de saber de su gran experiencia con Carlos! Gracias por tomarse el tiempo para compartirlo con nosotros. Oficinas corporativas de Ed Morse

April 27, 2023

Dealership Rating
Employee Rating

Carlos Quezada completed a hone delivery, excellent job, Big Jim made it happen, we recommend the store. Carlos is amazing. More

by judibel506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim (Big Jim) Riger, Justin French, Tyler Burnette , Carlos Quezada

Apr 28, 2023

Ed Morse Delray Toyota responded

We are so pleased to hear of your great experience with Carlos! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

April 27, 2023

Dealership Rating
Employee Rating

Carlos delivered our car on time and explained all of the new features and set up the XM presets. Big Jim was a pleasure to deal with at the final moments of the transaction. This is the 8th car we have l More

by Judibel506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim (Big Jim) Riger, Justin French, Tyler Burnette , Carlos Quezada

Apr 28, 2023

Ed Morse Delray Toyota responded

We are so pleased to hear of your great experience with Carlos and the team! Thanks for taking the time to share it with us. Ed Morse Corporate Offices

1
...