Jim (Big Jim) Riger

Loyalty doesn't pay at Morse Toyota the employee are disrespectful and arrogant and they will do anything for a sale. Especially Mr Jim Riger I called him to resolve an issue between myself and the deal disrespectful and arrogant and they will do anything for a sale. Especially Mr Jim Riger I called him to resolve an issue between myself and the dealership. The level of disrespect Mr Riger showed was so unprofessional the way he talked to me the way he talked over me not letting me speak talking down to me. Then he threatened me telling me to come down to the dealership and we can have a conversation. My father is 85 years old they tied him up at the dealership for over 5 hours and he was completely exhausted the last 2 hours was treacherous. My father was promised all maintenance on his lease was covered and he found out that that wasn't true only oil changes and things of that stature. The car he was trading in with a 2023 Toyota Camry XLE with 13,000 miles on it they only offered him $20,000 and $3,000 for mileage which is well below market value. They also did not explain to him that he could only drive 12,000 miles per year on the lease. Mr Riger told me the maintenance for the lease was for three years the term of the lease. I called Toyota and Toyota stated that was only for 2 years. The level of disrespect and unprofessionalism is mind blowing especially from Mr Riger that man should be retrained how to deal with the public and really should be taught how to talk to people on a professional level. I'm am completely disgusted with Ed Morse Toyota as whole for hiring people like this and allowing them to talk to people in any type of way and Mr Riger has a past history of being disrespectful More

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My whole family has been dealing with John Kirschner for years and this is my first of many purchases with John. He took the time to locate the exact car I wanted and handled everything perfectly! It was we years and this is my first of many purchases with John. He took the time to locate the exact car I wanted and handled everything perfectly! It was well worth a few hour drive and the service was what you would expect from a Luxury Car Dealership! More

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John Kirschner is the Best! I just took delivery of my 4th car in 5 years. My family and I trust John and the Management team at Ed Morse Toyota for all of our Automotive needs I just took delivery of my 4th car in 5 years. My family and I trust John and the Management team at Ed Morse Toyota for all of our Automotive needs. The dealership is not the closest to our home but well worth driving past a couple of stores for the best service! Loyal Ed Morse customers for life. More

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Jeffrey Jean did an amazing job helping me purchase my new 2026 Toyota Camry and trade in my 2020 Toyota Corolla. He made the entire process smooth, stress-free, and was very transparent every step of the new 2026 Toyota Camry and trade in my 2020 Toyota Corolla. He made the entire process smooth, stress-free, and was very transparent every step of the way. He worked hard to get me a great deal on my trade and made sure I left happy with my new car. If you’re looking for someone professional, knowledgeable, and easy to work with, ask for Jeffrey Jean! More

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Ask my sister about a car and then boom I’m sitting down with Jeffrey buying a new cross. Man this guy is good with Jeffrey buying a new cross. Man this guy is good More

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Amazing dealership they will take care of you and all of your problems Mitch was fantastic and took care of me and kept me updated your problems Mitch was fantastic and took care of me and kept me updated More

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Excelente vendedor. Daniel Crespo el mejor de todos los vendedores, una excelente persona y más que vendedor un asesor!!!! Todo muy rápido. Los recomiendo!!! Daniel Crespo el mejor de todos los vendedores, una excelente persona y más que vendedor un asesor!!!! Todo muy rápido. Los recomiendo!!! More

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On November 30th, I came to the dealership to trade in a truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales de truck for a new one. My sales associate was Luis Arbulu and manager Anthony Katzelnik. Anthony told me that he was the manager of the entire sales department (General Sales Manager) so all managers work under him and that he would like to complete the deal since it was the last day of the month. After agreeing on the numbers, I asked to have the bed cover transferred from my old truck to the new one. Anthony told me that it's a 4 hour job (2 hours to remove the cover and 2 hours to install it on the new truck). He told me that if the installation is included in the deal, it would be $125 per hour so $500 total. However, if I pay it separately, it would be $250 per hour so $1,000 total. I couldn't understand why the rate is doubled. Anthony couldn't explain it either. So I decided to add the $500 to the deal. I also asked to have the 2 front side windows tinted. Anthony told me that there wouldn't be additional cost for the tint. Anthony introduced me to service advisor Will Gross who would take care of the service on Monday morning. I arrived on time for my appointment at 9:30 am on Monday December 2nd. Will advised me again that it will be 4 hours for the bed cover switchover and 2 hours for the tint. The tint technician took my truck for the tint work and finished it in 30 minutes (not 2 hours). I waited 1.5 hours and the technician that would be doing bed cover switch didn't pull in my truck yet. I walked back to Will and asked why it's taking so long. He told me that the technician is pulling in my truck within a few minutes. I waited another 1 hour. At that point, I became extremely frustrated that I had to wait so long. I went to speak with Anthony who couldn't really help me. I asked him who was his boss and he introduced me to Jim Tiger (General Sales Manager). So apparently Anthony wasn't a general sales manager but just a regular sales manager. I started explaining to Jim what happened. He wouldn't let me finish the conversation and interrupted me saying "Let me know when you're done speaking so that I can speak. How can a general sales manager not let a customer finish his side of the story? That was extremely rude of him. Jim told me that the technician is getting started on bed cover switchover and he will work as fast as he can. Jim also told me that it would be less than 4 hours since he asked the technician to work as fast as he can. I told him that I would like to get some of the $500 refunded because it wouldn't be a 4 hour job as I was advised. He denied my request. I then asked Anthony who was Jim's boss. Within a few minutes, Mark Stromberg (service director) walks over to me. He advises me that he can refund me $250 which is half of the $500. I agreed to his offer. At that point, my truck was already finished being worked on. I calculated and it took 1.5 hours for the technician to transfer the bed cover, not 4 hours. If I wouldn't be paying attention to how long my truck was being worked on, I w OK ukd have never known that I paid for a 4 hour job that took 1.5 hours to complete. I am a very upset customer and will never return back for service nor for future car purchases. I will also make sure to spread this around to others. More

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I recently purchased a 2024 Corolla Cross from Daniel Crespo at Ed Morse Delray Toyota, trading in my 2023 GR 86. Initially, I wasn’t planning to make the deal that day, but Daniel went above and beyond Crespo at Ed Morse Delray Toyota, trading in my 2023 GR 86. Initially, I wasn’t planning to make the deal that day, but Daniel went above and beyond to help me out. His exceptional service and dedication made me feel confident in my decision, and I ended up getting a great deal, which I’m very grateful for. Daniel's charisma and respectful approach made the whole process enjoyable. He is truly an asset to the dealership, and I highly recommend him if you're looking for excellent customer service. Thank you, Toyota! More

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I recently purchased a vehicle and had an outstanding experience with Daniel Crespo. From the moment I walked in, he was incredibly attentive and professional. He understood exactly what I needed and wor experience with Daniel Crespo. From the moment I walked in, he was incredibly attentive and professional. He understood exactly what I needed and worked diligently to ensure I got the best deal possible. His communication was clear, transparent, and honest throughout the entire process, which I truly appreciated. Daniel made everything smooth and stress-free. I would highly recommend him to anyone looking for a vehicle. Thank you, Daniel, for going above and beyond! More

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