Jonivan Valles

Went in to look at a Ford ecosport at first I was pleased but than came the pressure I told them multiple time as more than 4 or X I didn't want my payment over 300.00 than they managed to agree to pleased but than came the pressure I told them multiple time as more than 4 or X I didn't want my payment over 300.00 than they managed to agree to 350.00 the next thing is the extend warranty that I keep getting calls ask if I want it well I already did & that's why I left with a payment 417.00 monthly I guess me telling them 300.is my max was irrelevant but than they didn't inform me that My vehicle doesn't come with a jack or a spare it has a can of sealer & air pump & there is 0 space to even put a pair of jumper cables let alone a spare tire as to the roadside service well I had a flat on the frway 1st exit happened to be a heavy gang area its 1130 at night after calling the service waiting 3 hrs called them back had to be put on hold for 30 min before they were able to answer & than informed me it would be at least another hour & they said I HAD TO TAKE IT TO A DEALERSHIP FOR REPAIRS or I would have to pay out of pocket so after another hour of waiting my friend came to help she called HER AAA & 45min later I was home with my vehicle spent another 2 hrs the next day to get my tire fixed had it gone to Ford it would have 2 days before my vehicle would be returned so I have NOTHING GOOD TO SAY ABOUT FORD THEY SUCK !! More

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Worst customer service ever Alejandro Alvarez and Jonivan "managers" never had attended my complaint and doesn't take seriously my car investment. Don't recommend this dealer. "managers" never had attended my complaint and doesn't take seriously my car investment. Don't recommend this dealer. More

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