Jonny Pham | Page 69

I am very happy with the customer service and the authenticity of the people here. Hopefully it stays that way here. authenticity of the people here. Hopefully it stays that way here. More

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Very efficient and professional. Both leadership and employees obviously take pride in what they do. Made the whole process of buying a car painless, no pressures like you often get Both leadership and employees obviously take pride in what they do. Made the whole process of buying a car painless, no pressures like you often get at other car dealerships. They have definitely taken car sales to a new, much more enjoyable level. My sales person, Vito, was amazing as well as Johnny Pham who took time to train me on all tricks and nuances of the car. Definitely a 5-star review for both! More

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The experience was very good from test drive to car delivery. Very knowledgeable people and very patient. We did not feel any pressure during the whole prosses. delivery. Very knowledgeable people and very patient. We did not feel any pressure during the whole prosses. More

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Vito was helpful, very friendly, gave me options during my purchase to help me select my GLE. Yatin was my finance manager who helped make my purchase smooth and he was efficient. Jonny was my expert who h my purchase to help me select my GLE. Yatin was my finance manager who helped make my purchase smooth and he was efficient. Jonny was my expert who helped me get firmiliar and he was friendly, professional, and willing to assist me with many other things outside of my car purchase like pairing my device and helping me with my Apple ID issues he got that resolved in little to no time. Great experience very much recommended to all. More

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Jonny was very friendly, very informative and detailed in his instruction lesson on my new GLC pickup. Vito was my salesman very kind and immediate responses when working with. Yatin was helpful and knowled his instruction lesson on my new GLC pickup. Vito was my salesman very kind and immediate responses when working with. Yatin was helpful and knowledgeable as well. More

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It was my pleasure to work with very professional sales team at Mercedes-Benz of Natick. They made the whole process flawless. I sincerely appreciate the assistance of Andrew, Vito and Jonny. Definitel team at Mercedes-Benz of Natick. They made the whole process flawless. I sincerely appreciate the assistance of Andrew, Vito and Jonny. Definitely an A+ team. More

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The experience with Jonny was fantastic. He's so professional and helpful in helping me get to know my new Mercedes. I probably would never know so much information years later without him! He's so professional and helpful in helping me get to know my new Mercedes. I probably would never know so much information years later without him! More

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Great service from the Natick team. Rafic and Jonny took care of me and I got my car as easy as possible. Rafic and Jonny took care of me and I got my car as easy as possible. More

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We chose to purchase our new Mercedes from Mercedes Benz of Natick after having a less than pleasant experience with another Mercedes dealership a bit further west of this dealership. When I called to make of Natick after having a less than pleasant experience with another Mercedes dealership a bit further west of this dealership. When I called to make an appointment to come in and look at cars, I’ll let them know that I had experienced poor customer service at a rival dealership and was hoping that they’d be able to at least meet my expectations. I am so pleased to say that they went beyond my expectations, and really reestablished our trust in both the value of Mercedes as well as working with a reputable dealership. Our sales person, Francisco Roblebo (Franco) was extremely competent. He explained the process of ordering a new car and also the benefits of considering purchasing a car that had already been pre-ordered from the dealership. He worked with me to help me understand all of the options that I was selecting and never put pressure on us one way or another just basically guided us. That’s the hallmark of a very good sales person. Once our car was in and we went to pick it up, we met the other members of the team. Yatim in the finance department was a delight, and we sincerely appreciated getting to know him on both a professional and a personal level, he shared all of the options that were available to us to add on to our car aftermarket. He was thorough and precise in his explanation of all of the options. The crown jewel of this team has got to be Jonny Pham. When our car was ready for pick up, we were told that we would have a “tech appointment“ with Jonny so that we could understand how our car operated. Not having purchased a car recently we really had no idea how significant this appointment would be. He took well over two hours to walk us through the basics of the car so that we have a good understanding of what options are available to us. We intend on going back to visit with him so we can understand even more about the car. Again, just like Yatim and Franco, after spending time with Jonny we feel like we know him on both a professional personal level (ask him about Football!). The whole team was exceptional from beginning to end, and I would not hesitate to send family members and our own children into see them when they’re considering purchasing a new Mercedes. Thank you for your reinstatement of faith in the car industry! More

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Rafic and Jonny provided pretty good experience in purchasing car and teaching me a lot things about car I didn't know before. I had a great experience working with Mr Kolls as well, Pretty good e purchasing car and teaching me a lot things about car I didn't know before. I had a great experience working with Mr Kolls as well, Pretty good experience in here! More

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