Jonny Ramirez | Page 2

Very Happy I can't thank everyone in the dealership for making my experience absolutely wonderful. The surprise on my husbands face was amazing right down to th I can't thank everyone in the dealership for making my experience absolutely wonderful. The surprise on my husbands face was amazing right down to the bow that was placed on the roof of the car. I would with great pleasure recommend all the people that I dealt with. A special Thank You to Johnathan for all our conversations and keeping my surprise a secret.. Signed "Completely Happy Customers" More

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Johnny was Our sales men he was really nice and very helpful I would recommend him to any one that comes here or any one who hasn’t came here... he went above and beyond to make sure we got the best dea helpful I would recommend him to any one that comes here or any one who hasn’t came here... he went above and beyond to make sure we got the best deal possible and didn’t leave with out a car ... he m More

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Great experience Jonny was patient and explained everything I needed to know very well. I appreciate how professional and relaxed it was to buy a car. They weren’t ver Jonny was patient and explained everything I needed to know very well. I appreciate how professional and relaxed it was to buy a car. They weren’t very pushy or over bearing. He didn’t bug me if I wasn’t ready to be bugged. More

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I went to Courtesy Volvo today to check out a used V70 wagon and see if I could trade my car in. I had such an excellent time! Jonny was a very easygoing salesman/financial advisor/travel expert. He helpe wagon and see if I could trade my car in. I had such an excellent time! Jonny was a very easygoing salesman/financial advisor/travel expert. He helped me trade in my car for a reasonable price and helped me get my adventure wagon. Everyone at this dealership is super nice/professional/good people. Definitely go here and NOT THE PHOENIX ONE. Phoenix one sucks. More

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Attempt to purchase a car but got the run around UPDATE: I had posted an update at the end of this review last Friday afternoon, stating that I had been called by a manager who agreed to set up the UPDATE: I had posted an update at the end of this review last Friday afternoon, stating that I had been called by a manager who agreed to set up the test drive and make it work, and asked that I edit this review to reflect the change which I did. I was told the salesman would call me back to set up the final arrangement to have the car delivered on Monday. Well guess what, never heard from anyone again and no car was delivered for us to look at. I have no doubt there are good people who work at this dealership, I just wish I had found one. I have no interest in dealing with them anymore. ORIGINAL REVIEW: I went to the dealership last Wednesday to look at a late model used Volvo. I met with the salesman Johnny, who initially was very helpful. I had a few questions about the car but he couldn’t answer them, said he would talk to a service person and get back to me. He did not call back on Wednesday as I expected but did on Thursday, but had no answer to the questions I had asked. I had surgery a week ago so standing and looking at cars was a bit difficult for me. On the dealership website it lists that you can do a 24 hour test drive, recognizing that this would be a great option for me to use I called and spoke to Johnny about that option. He said they do that all the time so he would talk to his manager and get back to me. Johnny called back Friday afternoon and said he would be able to set up the extended test drive so I sent him the paperwork he wanted. On Saturday he called to say that his manager was now saying they could not do the extended test drive and gave conflicting reasons as to why. Initially he said he couldn’t do it in this car but when I asked why he said the dealership no longer does this. I asked why it was listed as a service on their website then, he responded by saying they had to update their website. So, I am more than a bit confused and disappointed; this service is listed on their website, the salesman says it’s a service they do all the time and says the manager approved it but then it changed with no real explanation. I am beginning to wonder if it was something about me that made them change their mind or just weren’t interested in selling a car to me. So if you are looking to buy a car from them just be aware of the ever changing stories. UPDATE: Jeremy, a sales manager called me after this review posted, we spoke about the issue and he agreed to allow me to have the extended test drive. He explained some of the reasons behind their decisions which created the confusion on decisions. I appreciate the quick response to my concerns and their wanting to make it right. I look forward to the test drive and deciding if the car is right for us. Thank you. More

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Highly recommend!! I didn’t end up purchasing a car.. YET!! But I will be back because of my great experience with Jonathann Ramirez! He made sure the process was very s I didn’t end up purchasing a car.. YET!! But I will be back because of my great experience with Jonathann Ramirez! He made sure the process was very smooth for me as a first time buyer, I definitely learned a lot from him! The staff is great, very friendly and welcoming. If you’re looking for a car, go see Jonny! More

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Thank you Johnny for all your help at fighting with us in the trenches. We got a great deal on our NEW XC90 T8 Hybrid. Dream Ride!! Johnny for all your help at fighting with us in the trenches. We got a great deal on our NEW XC90 T8 Hybrid. Dream Ride!! More

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Best experience buying a car! Upmost outstanding service. Never had an easier time purchasing a vehicle. Went in with an idea of what I wanted and got exactly what I wanted. Great Upmost outstanding service. Never had an easier time purchasing a vehicle. Went in with an idea of what I wanted and got exactly what I wanted. Great job Jonny! More

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Overall great some things to nit pick. Overall my experience was great, salesman were super friendly and very clean dealership. The car was very much taken care of and in great condition, a Overall my experience was great, salesman were super friendly and very clean dealership. The car was very much taken care of and in great condition, and I had asked to have the battery fully charged when I arrived to see the capacity of the battery, which they did! They were willing to negotiate my trade in which was awesome. The whole process was great. Now, they are some things I did not care for. The price online was 6,750 with no mention of the ~2,500 of additional add-ons, at least put some fine print on website. The other big thing for me was when explaining add-ons, the salesman mentioned that nitrogen in tires is something arizona requires. After doing some quick research I found no such thing, I could be wrong but nothing came up. The salesman WAS willing to negotiate those add-ons but I did not appreciate that. Also, when asking if I could fill up tires at dealership when low, mentioned I could just fill up with regular air anywhere, then why am I paying for nitrogen? Again, just some things that bothered me, but other than that, great experience. More

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Excellence Jonny Ramirez its great. He gave you all the information with a smile always. Extremely polite individual. He showed he cared. I recommend him 100%. Jonny Ramirez its great. He gave you all the information with a smile always. Extremely polite individual. He showed he cared. I recommend him 100%. More

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