Jordan Arendall | Page 7

The customer service there was amazing. I had a horrible time getting through on the phone to talk to someone prior to service. You may want to consider a call center service to take the bu I had a horrible time getting through on the phone to talk to someone prior to service. You may want to consider a call center service to take the burden off of your in-house staff. They are so busy. More

by terrio Verified Customer Verified Customer

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As a senior citizen, I utilized the shuttle service to bring my Escape in for recall, etc. That service and the staff ( Jordan, Joe(shuttle) were great and efficient. App. was successful! bring my Escape in for recall, etc. That service and the staff ( Jordan, Joe(shuttle) were great and efficient. App. was successful! More

by DDROETTGER Verified Customer Verified Customer

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Jordan and Sunset Ford were wonderful and helping me get my car service completed. I was happy to learn that they had shuttle service which saved me time. my car service completed. I was happy to learn that they had shuttle service which saved me time. More

by cgrecomo Verified Customer Verified Customer

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I had very friendly and timely service provided to me when I had a recall on my ford escape. when I had a recall on my ford escape. More

by KIMBERLY Verified Customer Verified Customer

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Waited couple hours for an oil change and tire repair. No comment about customer counter service. No comment about customer counter service. More

by JOLIAN94 Verified Customer Verified Customer

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Everything was good except the $40 charge to clean battery terminal they wanted. Should be part of the works package. Took me less than 5 min. And I did not have all the tools sitting at my side. J battery terminal they wanted. Should be part of the works package. Took me less than 5 min. And I did not have all the tools sitting at my side. Just a thought. More

by JOE.EFFINGER Verified Customer Verified Customer

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I Think Everyone at Ford does a good job with each customer. Henry Ford would be proud how his business has grown since 1912 customer. Henry Ford would be proud how his business has grown since 1912 More

by Elvis Verified Customer Verified Customer

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Squeezed is in while daughter was home from college and she noticed the transmission was not right. Thanks for keeping our daughter safe in her car! she noticed the transmission was not right. Thanks for keeping our daughter safe in her car! More

by Barker.christy Verified Customer Verified Customer

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The only issue is the wait. Have to book an appointment in over a month in advance for an oil change and it took 3 and a half hours from start to finish. I get it’s a busy time Have to book an appointment in over a month in advance for an oil change and it took 3 and a half hours from start to finish. I get it’s a busy time but if you’re making appointments then you should be able to get in the time you’re booked for. The customers time is just as valuable as the dealers time. More

by Bnivs Verified Customer Verified Customer

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I had an appointment for a one o’clock oil change. I brought it in at 12:45. I was told they would start at around 1:10 am would tahr about an hour. At 2:30 I asked about my truck they told me they we I brought it in at 12:45. I was told they would start at around 1:10 am would tahr about an hour. At 2:30 I asked about my truck they told me they were working on it and should be done soon. It was 4:00 o’clock before my truck was finished. I think this was to long for simple oil change. More

by BLOCK5152 Verified Customer Verified Customer

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