Jordan Kabranov | Page 24

WORST SERVICE EVER Went to test drive a Tucson with my wife last night. We were not immediately greeted by any sales staff. After a sale associate come to us we went on Went to test drive a Tucson with my wife last night. We were not immediately greeted by any sales staff. After a sale associate come to us we went on a test drive, the guy didn't even put a plate on the car. Come back and low and behold the guys with another customer. We waiting 10 minutes for this guy to realize we were back after he didn't I wanted in and handed keys to another sale associate. Today my wife gets text messages from this dealership that cross the line. Call to find out who they are from and its the General Manager of the dealership sending them. Wish this site would let me upload the pictures of the text messages. After I spoke with him he tells me lets just let it go and I'll stop texting your wife. Are you kidding me? I do not think so, I'm calling corporate offices for Hyundai and Napletons. DO NOT BUY A CAR FROM THESE PEOPLE! More

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STAY AWAY FROM THIS DEALERSHIP I purchased an 2007 Infiniti G35 from this dealership in November 2013. I test drove the car and loved it. I was unsure about the purchase and the f I purchased an 2007 Infiniti G35 from this dealership in November 2013. I test drove the car and loved it. I was unsure about the purchase and the finance person, Derek Urban, assured me that I was purchasing a MUCH better car than the "Piece of S**t" I was currently driving. I purchased the car and started having problems with it within the first three days I had it. My warranty hadn't even kicked in yet. So I returned the car to them and they probably had the vehicle for an addition 1 to 2 weeks. It probably would have been longer if I had not showed up there after getting a phone call that my car was ready and it was not. They actually left a voicemail for another customer on my phone. The car wouldn't start when it rained or if it snow was heavy and I found myself stranded a couple of times. I took the car to an Infiniti dealership in March 2014, after I was stranded at the train station, to check out the issue and they cleaned the throttle body on the car. The car was still having the same issue and I took the car back to the Infiniti dealership a couple of weeks later, which was mid March. The Infiniti dealership had my car for for two month trying to diagnose the vehicle. The Infiniti dealership informed me that the vehicle needed major electrical work to the tune of $6500. I called my lender and they informed me that if the car did not work, the dealership needs to swap out the collateral. I returned to the Hyundai dealership in mid May and informed them the car needed major electrical repair work and they "offered" to put me into something else; they just needed to find me the same type of vehicle. They informed me they would prefer to stay within the Napleton Auto Group and it could take a couple of weeks. I informed them that I saw an Infiniti G35 at their Napleton in Loves Park, IL. Derek calls over to that dealership and asked if the vehicle was still available because they sold me a "turd" and they needed to replace it. The dealership in Loves Park, IL said they had inspected the vehicle yet, even though its already showing its available online. Derek and Jimmie said they would give them a couple of days to inspect the car and try and get it to their dealership by the weekend and they would call me. I did not hear from anyone over the next three days and called Derek the following Monday morning. Derek stated he had been leaving messages for them, but they weren't returning his calls. He hangs up with me to call them back. Derek calls me back and said the car did not pass the inspection and was sent off to the auction. I asked him why was the car listed online and he said that's what car dealerships do, if they see a car that looks good they just show it available even before its inspected. Made no sense and I didn't buy it, so I had a friend of mine call the Napleton in Loves Park to see if the car was available. My friend was informed the car was sold on Saturday. I called Derek back and he stated that the car was sent to the auction on Friday. I informed him that the dealership sold the car on Saturday and he came up with some other garbage to explain it away. So I got screwed out of that car. They finally find a 2008 3-Series BMW for me and I go test drive the car on May 28th at the Napleton Honda in Lansing. Derek goes to pick up the car on May 29th from Lansing and I stop it to pick up the car and sign the paperwork. I go in on the 29th and they want me to inspect the car and drive it one more time before I sign the paperwork. After the paperwork is done, my Father and I had to listen to Derek that I should never buy Japanese, only American, German, or Korean. So after sitting for two hours waiting for the car to be cleaned, they inform me that the windshield was cracked when it was being cleaned so I would have to come back on the 30th to pick up the because they needed to replace the windshield. This is seriously like an ongoing bad joke! So I return to the dealership on the 30th to pick up the car. I leave the dealership and go show the car to my Father. He noticed that they had scratched the paint around the windshield when they replaced it. My Father said they probably had some "cut-rate" subcontractor do the work. I had to return to the dealership because I forgot to leave the key to their loaner and my Father suggested a bring it to their attention. James Douvas stops in the middle of the dealership and SCREAMS, "I HAAAAVE ALREADY LOST $8,000.00 ON THIS DEAL AND I DON'T WANT TO HEEEAAR IT!!! THIS IS WHERE I PUT MY FOOT DOWN!!" I called Derek Urban and of course he didn't want to address the issue either. Which is funny because I didn't think he knew how to be quiet. It's not my fault that I was sold a TURD and was making car payments on a car that I BARELY drove THREE straight months without any problems. Not to mention the insomnia and anxiety I had wondering if I was going to be able to get home and YOU'VE lost $8,000!!! Give me a break. They saw the scratches and were hoping I didn't notice them while I was still there, and they behaved like they were doing me a favor when in fact, they were doing what they were supposed to. At least I can say this six month ongoing nightmare is over, but, I would NEVER purchase another vehicle from this dealership if they were selling cars for a $1.00. More

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The BEST dealer in the STATE!! I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I I purchased my first vehicle from Valley Hyundai. Earlier in the day, I was at another dealer and had a terrible experience. It was a relief when I walked into the doors of Valley Hyundai and I knew the experience would be positive. I received individualized service and I was treated as a customer, not just another "sale." Their selection is unbeatable and their staff was amazing. Loved my experience. More

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New car for a new marriage Just purchased our new vehicle from here last night from Jordan and Derek at the dealership, and Sunainna assisted online. The service was excellent. Just purchased our new vehicle from here last night from Jordan and Derek at the dealership, and Sunainna assisted online. The service was excellent. I started browsing their website, and had a few questions regarding the online pricing of the vehicle. Sunainna assisted with all my questions, quite promptly I might add. They explained everything in detail, and there was no added pressure to purchase anything additional as I have had with other dealerships. My wife is now looking forward to going back when her lease is up. On the way out we saw they decorated another customer's purchase that was their child's first car. We thought it was nice that the dealership would do that. More

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awesome services Would recommend to anyone. Get your new or used car there. I talked to Jordan he's a sales man there. Got a really good deal. Would recommend to anyone. Get your new or used car there. I talked to Jordan he's a sales man there. Got a really good deal. More

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When you come to this dealership, you get honest dealings with friendly, fast experts. Our transaction was done without a hitch. We trust them for our vehicle needs and you should too. with friendly, fast experts. Our transaction was done without a hitch. We trust them for our vehicle needs and you should too. More

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Reason being is friendly..straightforward...honest...fair....and just bending over backward's to get our business..These guy's are the best of the best ! Further bus friendly..straightforward...honest...fair....and just bending over backward's to get our business..These guy's are the best of the best ! Further business and or referral's are a given....Sincerely Thomas Barabasz.. More

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I cannot say enough about Napleton's Valley Hyundai. They are knowledgeable, friendly, and so very helpful. I am on my fourth Hyundai since 2005. I keep coming back because of the quality of the vehic They are knowledgeable, friendly, and so very helpful. I am on my fourth Hyundai since 2005. I keep coming back because of the quality of the vehicles and the quality of the staff at Napleton's Valley Hyundai. I have to especially acknowledge Jordan Kabranov. His salesmanship is exemplary. He worked with me until I was completely satisfied with my purchase. Napleton's Valley Hyundai isn't your grandfather's dealership! It's a car buying exerience that you will not regret. More

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Jordan was wonderful and very helpful. He kept to his word and called us as soon as he found the car we were looking for I went right away and looked at the car . He and Jimmy worked out a great deal fo word and called us as soon as he found the car we were looking for I went right away and looked at the car . He and Jimmy worked out a great deal for me and I bought the car that night. The car would be ready the next day and Jordan came in on his day off to personally deliver the car, and even took the time to explain all the options and setup the blue tooth ,and voice commands etc. also, said I could stop there anytime and he would be happy to explain anything I did not understand. More

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What an amazing experience. My wife and I have been shopping for a new sonata for about 3 months. Every dealership we went to felt like we being taken advantage of because of our bad credit. Napleton w shopping for a new sonata for about 3 months. Every dealership we went to felt like we being taken advantage of because of our bad credit. Napleton was our last try, should have been our first! We met Boris in the show room and he was very kind. Took our information down and went to see the director of finance, Derek. He then walked us in the office, he explained what they were able to do. I must say I thought he was lying because it seemed to good to be true! What an awesome place, hard workers and very friendly. We got the original deal we came in for and couldn't be happier! More

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