Jordan Moore

These guys and gals are incredible! I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair aft I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair after they took care of the loaner to diagnose the problem in the first place and followed me through this entire process like a concierge… this is real life?!? So, back story.., My wiper was damaging the glass and it I’ve replaced the windshield 3 times already, which was becoming insane on my part and was baffling to all who would listen… no one knew “wth” was happening. With all the frustration on my end, sounding like I’m the first guy to experience something like this, at the end of the day, this Ford Team in Franklin intently listened to my concerns, cared about me as a person and acted quickly to get me a solution. Service here is top notch and Lauren has been amazing to work with. Great hire here folks! She has texted me, called me, held my hand through the entire process and I am almost sure that she would offer apart of her life or a kidney to make sure that I’m satisfied with the experience I’m having. It’s like a dream dealership where their people are actually here listening to the “drunk guy” in the back of the barroom, talking about all his misery in life due to a wiper malfunction on his Navigator… “If only I could figure out how to fix my wiper from scratching my windshield when it goes back and forth like everyone else in the world, I might not have drink this last one to put me over or under tonight…” Well, they did it… and I’m still sober today… they definitely serve the best kind, even to the last and the great news for you and the Williamson County Sheriffs, is that don’t have to go drinkin about it or thankin about it no more! All seriousness… These Ford folks really outdid themselves. Super proud to be Franklin Ford customer today! Thanks again! More

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Great experience with Jeff in sales as well as the entire management team! I’d highly recommend management team! I’d highly recommend More

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I found the Lincoln Corsair that was the exact model, color and features I was looking for at this dealership. I am out of state. They were great to work with both in person and over the phone color and features I was looking for at this dealership. I am out of state. They were great to work with both in person and over the phone More

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Great Experience! I had an excellent experience purchasing a car this weekend at Franklin Ford-Lincoln. Ric Domenico provided great sales assistance. He greeted me at I had an excellent experience purchasing a car this weekend at Franklin Ford-Lincoln. Ric Domenico provided great sales assistance. He greeted me at my appointed time and was personable, upfront, honest, and forthcoming with all information presented and in responding to my questions. He made the car-buying experience enjoyable. I felt the entire sales team listened to my requests and did a great job of creating a fair and equitable transaction and worked within my financial parameters. The financing representative was also professional, friendly, and closed the deal expeditiously. All associates I worked with were professional and friendly. I highly recommend Ric and Franklin Ford! More

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Jordan and Austin were great, took good care of me, came in where I wanted to be on my trade and my new purchase, I will definitely be back in where I wanted to be on my trade and my new purchase, I will definitely be back More

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