Jordan Rodriguez | Page 10

Jordan and Jorge have both been great to work with and I appreciate the care and concern they took for both me and my vehicle. appreciate the care and concern they took for both me and my vehicle. More

by kjones31 Verified Customer Verified Customer

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My experience was by far the worst. I drop my car off at 8:20am Friday to have a faulty SOS module replaced and wheel alignment done. Later that evening Jordan called stating that my car was ready for p/u. 8:20am Friday to have a faulty SOS module replaced and wheel alignment done. Later that evening Jordan called stating that my car was ready for p/u. I arrived at 6:25pm to pay and get my car. When I got into my car to start it the same indicator came on for the SOS. The reason why it was there in the first place. Now at this point is 6:40pm. I immediately got out my car and went to speak with Jordan. They took the car back into the shop to see what issue it was having. After 17 mins Jordan came to me with an explanation that the battery was not replaced because the mechanics were not aware the battery was there in the shop. Jordan told me they were working on it to give them a few mins to resolve it. It’s now 7:40 and literally 40 mins away from the time when I drop the car off. At this point I am furious by the competent mechanics for not test driving the car to see if everything was resolved and Jordan for not following up/communicating with the person working on the car. I demanded a loaner and told Jordan not to call me until the problem was resolved. This all took a week since they were also looking into a back light issue that they caused during the module change. The bottom line here is everyone from the service desk to the back shop drop the ball. Also, I wont even bring up my p/u experience. I will never again bring my business to this place. Rest assure that my work colleagues, friends, and family will know of my experience at this place. More

by CONSOLOCARMEN Verified Customer Verified Customer

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Very helpful as always. They were very informative and knowledgeable and had no issue sharing that knowledge with us. They had a fast turn around also. knowledgeable and had no issue sharing that knowledge with us. They had a fast turn around also. More

by ginajenpuglisi Verified Customer Verified Customer

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Told service what was wrong. Rear driver stop light not working. Also told service person error signal said problem with rear and pinion. Said could not replicate steering problem. Chose not to do repair. working. Also told service person error signal said problem with rear and pinion. Said could not replicate steering problem. Chose not to do repair..skeptical of professional diagnosis. Was charged about $90.00 for diagnosis. Told he gave me a break should have been double. Reason for me being unhappy was because I told service rep that rear stop light malfunctioning and had to pay for something I told him when made appt More

by LMOODY158 Verified Customer Verified Customer

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Having a 2018 Mini Hardtop and a 2015 Mini Countryman I always bring my cars to Mini of Wesley Chapel for service. My Countryman has over 115,000 miles and runs like new. I attribute this to the excellent always bring my cars to Mini of Wesley Chapel for service. My Countryman has over 115,000 miles and runs like new. I attribute this to the excellent service provided. The service personnel are super friendly and I feel that I can trust them to provide me with only excellent advice. More

by billyboy_978 Verified Customer Verified Customer

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I have always had great experience with Mini of Wesley Chapel. Service advisor, Jordan, has always been helpful along with the rest of the staff I have encountered. Chapel. Service advisor, Jordan, has always been helpful along with the rest of the staff I have encountered. More

by KDRAHT67 Verified Customer Verified Customer

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Chris made me feel at home with no pressure! I explained what I wanted, Chris made it happen, Super awesome experience, and when the time comes I will be back! what I wanted, Chris made it happen, Super awesome experience, and when the time comes I will be back! More

by VJKKJF Verified Customer Verified Customer

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I realize the price was dealer price but I think it was too high. I would recommend bringing it the price down for this procedure too high. I would recommend bringing it the price down for this procedure More

by MOBIEDICK33511 Verified Customer Verified Customer

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Jordan is the BEST!!! He's always willing to help customers understand vehicle needs, helps prioritize vehicle needs and most importantly HONEST!!! Thank you Jordan!! customers understand vehicle needs, helps prioritize vehicle needs and most importantly HONEST!!! Thank you Jordan!! More

by wright.pamelal Verified Customer Verified Customer

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Always excellent service. Trust what jordan tells me is wrong with the car. Never feel taken advantage of. Communication and tech service is impeccable. Thank you. Send referrals to you often. Merry Christ wrong with the car. Never feel taken advantage of. Communication and tech service is impeccable. Thank you. Send referrals to you often. Merry Christmas 🎄 Sharon More

by Shazlondon63 Verified Customer Verified Customer

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