Jordan Rodriguez | Page 4

Working with Jordan was a pleasure. He was very helpful and explained what the problem was and said there was there was also an update to replace the ignition coils. I do however have a concern but it’s no and explained what the problem was and said there was there was also an update to replace the ignition coils. I do however have a concern but it’s not with the dealership. The car had three of the four cylinders that were not performing properly and the bulk of my $900+ bill went towards repairing that problem. The ignition coils were replaced without a charge to me. I feel that the bad coils were responsible for the cylinder problems and should have been repaired at no cost to me as well. Please let me know how you feel about this. Ray Robinson More

by CINDYANDRAY Verified Customer Verified Customer

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Very pleasant experience. Everyone was very friendly and explained everything that needed done. Waiting room was comfortable and they had drinks and snacks. Will definitely be going back to this location fo explained everything that needed done. Waiting room was comfortable and they had drinks and snacks. Will definitely be going back to this location for future service and purchases. More

by VANESSAFHARRIS Verified Customer Verified Customer

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I called when my check engine light came on in my X5. Jordan said he could squeeze me in that afternoon. Waited two hours and they were able to fix the issue. Great customer service. Jordan said he could squeeze me in that afternoon. Waited two hours and they were able to fix the issue. Great customer service. More

by Dale65 Verified Customer Verified Customer

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Great service, clean facilities safe environment. Specialists were courteous, clear and comprehensive in their explanations. I was even able to meet my technician, a rare treat, which was very welc Specialists were courteous, clear and comprehensive in their explanations. I was even able to meet my technician, a rare treat, which was very welcoming. More

by pablo.miranda21 Verified Customer Verified Customer

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As a customer I couldn’t ask for a better experience at the service department. Jordan and Eric both went above and beyond to help me out with check out and with getting a loaner to come back home after I’ the service department. Jordan and Eric both went above and beyond to help me out with check out and with getting a loaner to come back home after I’ve dropped it off. I look forward to having the ability to work with them both again in the future. More

by thevillagekid Verified Customer Verified Customer

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I was at the dealership from 8 AM to 3 PM because of unexpected repair needs on my Mini. I live in The Villages, an hour away. This is my yearly maintenance visit. I considered taking a LOANER car---bu unexpected repair needs on my Mini. I live in The Villages, an hour away. This is my yearly maintenance visit. I considered taking a LOANER car---but was advised there was ONLY 1 loaner car available and it was booked for the following day and needed to be back before closing. It looked like you have a 100 new and used cars on the lot and ONLY 1 loaner!! What would have happened had I taken the loaner home, and my car would not have been repaired? During my visit, I observed very few people working. But there were ALLOT of people. The BRIGHT spot for the day was Jordan. In my opinion he is the only reason your dealership is in business. Everything revolved around him. I hope he is compensated well.. Jorge before his was EXCELENT also. More

by Larry Mueller Verified Customer Verified Customer

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Excellent service, not to say the patience that they have during these COVID-19 times. I would like to see contactless pay and emailed receipts in all departments. Service had email receipts but no contactle during these COVID-19 times. I would like to see contactless pay and emailed receipts in all departments. Service had email receipts but no contactless payment and parts was the other way round. More

by SENOGA Verified Customer Verified Customer

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Jordan was fantastic. Dealer service always seems costly but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thank but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thanks More

by Patty Verified Customer Verified Customer

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Prompt service, helpful answers to questions asked, Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters. Knowledgeable employees ready to correct your problems. . More

by COMPUNUTLWG Verified Customer Verified Customer

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The entire service team is the best. They are very professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years a professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years and they keep it in top condition. More

by QUAHOG1 Verified Customer Verified Customer

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