Jordan Rodriguez | Page 5

Jordan was fantastic. Dealer service always seems costly but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thank but I trust the work, customer service is great and I need reliability. The follow up text the next day after my car’s service was appreciated! Thanks More

by Patty Verified Customer Verified Customer

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Prompt service, helpful answers to questions asked, Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters Prompt service, helpful answers to questions asked, clean customer service areas and refreshments for that snack time. A good hot drink for starters. Knowledgeable employees ready to correct your problems. . More

by COMPUNUTLWG Verified Customer Verified Customer

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The entire service team is the best. They are very professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years a professional courteous and knowledgeable. I would recommend this service department to everyone. They have been servicing my Mini for five years and they keep it in top condition. More

by QUAHOG1 Verified Customer Verified Customer

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Your employees are always so helpful and friendly, and they go out of their way to make sure the customers are happy. Thank you! I was there for a few hours so my computer in my car could get updated, and they go out of their way to make sure the customers are happy. Thank you! I was there for a few hours so my computer in my car could get updated, and the wait was not bad—glad you have comfortable furniture in your waiting area😀 More

by johnsontallitsch.k Verified Customer Verified Customer

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Jordan is always awesome. Thanks for always going above and beyond to assist us Jordan. I have been a customer for just under a year but we have been in several times and Jordan has made each visit pleasan and beyond to assist us Jordan. I have been a customer for just under a year but we have been in several times and Jordan has made each visit pleasant and I’ve left feeling confident that all is well. More

by MARGUERITE.JOHNSON13 Verified Customer Verified Customer

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Excellent customer service and great service department. Providing a loaner car helped me with continuing to see my patients while my car was in the shop. Providing a loaner car helped me with continuing to see my patients while my car was in the shop. More

by sharlanfl Verified Customer Verified Customer

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As of today I am still waiting on the report showing the programming of my car was done successfully. I took my car in for a Cas Module now every light is on the dash and Jordan the service advisor refuses programming of my car was done successfully. I took my car in for a Cas Module now every light is on the dash and Jordan the service advisor refuses to reprogram the car as I had it checked yesterday and everyone believes the programming was not complete. Also I was dropped off while I waited on my car and then they forgot about me so I had to Uber to the dealership only to get there and find issues with my car. The paper floor mat was left inside, my car left sitting there and no service advisor to go over what was done. I didn’t even get an apology for no one coming back to get me. Overall this is the worst BMW which makes sense because they aren’t a fully operating BMW. They are a Mini Cooper store. I also have proof that I had no issues with my car aside from the Cas Module needing to be replaced now everything says it’s malfunctioning. Which makes no sense. I should’ve went to Reeves😡😡😡😡😡😡😡 More

by joy_jacobs03 Verified Customer Verified Customer

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Jordan Rodriguez was my service advisor and he was terrific. He kept me up to date every step of the repairs. The mechanics that worked on my var did an excellent job. They found the issues that Merce terrific. He kept me up to date every step of the repairs. The mechanics that worked on my var did an excellent job. They found the issues that Mercedes Benz of Wesley Chapel obviously incompetent couldn’t seem to find, like a broken motor mount and a bad transmission. the service from Mini/BMW was top notch More

by ERNUR8 Verified Customer Verified Customer

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It was very busy with lots of people waiting, looking at cars, and buyers. Still was only there for 2 hours. Thanks again for great service. cars, and buyers. Still was only there for 2 hours. Thanks again for great service. More

by KAYWENTLING07 Verified Customer Verified Customer

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Over price for repair dropping $1000 for small repair job is a little much. Guess you have to pay for your new building, I drive their to get 1 item fixed then 48 hours later another problem. is a little much. Guess you have to pay for your new building, I drive their to get 1 item fixed then 48 hours later another problem. More

by stacyneal1323 Verified Customer Verified Customer

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