Jordan Russell

Jordan was Amazing. Very informative about everything and delivered my Jeep on time. I will definitely recommend him. Very informative about everything and delivered my Jeep on time. I will definitely recommend him. More

by Jayoneil Verified Customer Verified Customer

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Jordan Russell is a Customer Service Specialist, he does what he can to make things happen for the customer. I feel Jordan that Jordan would be a Good Customer Service Trainer throughout the Dealerships esp what he can to make things happen for the customer. I feel Jordan that Jordan would be a Good Customer Service Trainer throughout the Dealerships especially at one of them in Kokomo. Out of all the Dodge Chrysler Dealerships, Academy and the Grissom would my choices to select from due to the Customer Service you get from Sales and Service. Thank You Jordan Russell for your Professionalism, Leadership and Service you have shown with me and Other Guests that I have seen you interact with More

by SConner Verified Customer Verified Customer

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Everyone was polite, the place is so clean and I didn't have to wait long for my car to be done.Thank you for the warm welcome have to wait long for my car to be done.Thank you for the warm welcome More

by Kay Verified Customer Verified Customer

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Extremely great with my purchase, never had any problems. Pleasure to work with .Very good customer service. Pleasure to work with .Very good customer service. More

by mike.harvey3039 Verified Customer Verified Customer

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I was getting ready to leave for work and my truck wouldn’t start. It’s frustrating when I’ve only had it for three months. I was worried about how long my truck would be in the shop and if I would ha wouldn’t start. It’s frustrating when I’ve only had it for three months. I was worried about how long my truck would be in the shop and if I would have to argue over warranty. Luckily Academy CDJR was on top of the entire process. I had my truck back the same day with a new starter with all the warranty issues handled on their end. Thank you making the process smooth and quick. I never plan on going to a different service shop. More

by Donald.brewster Verified Customer Verified Customer

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You guys are great. You have great service and great people. I love bringing my jeep there wouldn’t take it anywhere else. You have great service and great people. I love bringing my jeep there wouldn’t take it anywhere else. More

by nancystewart38 Verified Customer Verified Customer

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I like having my truck serviced at Academy. The staff there is very friendly. I also liked the complimentary wash they gave to my truck after the servicing The staff there is very friendly. I also liked the complimentary wash they gave to my truck after the servicing More

by brdr94 Verified Customer Verified Customer

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Staff is very friendly and helpful, Finished my appointment very quickly. Satisfied with the job done.. appointment very quickly. Satisfied with the job done.. More

by coachterrybutler69 Verified Customer Verified Customer

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Very friendly staff and detailed explanation of the cost. Car was serviced in a reasonable amount of time. Car was serviced in a reasonable amount of time. More

by flpeters64 Verified Customer Verified Customer

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Feel like I was lied to. Made it sound like a special battery was needed when it was just the main battery. Charged $611 for the battery and $189 for labor to install it. Tha Made it sound like a special battery was needed when it was just the main battery. Charged $611 for the battery and $189 for labor to install it. That is more than twice of the cost of a replacement battery. Very disappointed More

by ndkldoyle Verified Customer Verified Customer

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