Jorden Hayes | Page 11

Emailed dealer of a vehicle posted on website received call back asked for out the door cost they had my attention drove to stealer ship to negotiate a better price becuase I knew from other emailed inqui call back asked for out the door cost they had my attention drove to stealer ship to negotiate a better price becuase I knew from other emailed inquires to other dealer ships the price would be negotiable so I drove to stealer ship check book in hand to make a deal and at a loss for words could not even negotiate a dollar so I left stealer ship and made up my mind I would jump on a plane and save 5 grand out of state So the next day stealer ship calls wanting to negotiate price within 200 bucks of where I was offering yesterday I said I was there yesterday for that deal if you want me back you will have to do better after a couple text messages through out day I decided to go ahead and make the deal I was with in 1800/2300 bucks for same vehicle from out of state at 3 difrent locations abroad the other dealr ships were all within 500 bucks of each other so I decided to save my self some time and go with CDJR of leesburg So I drove the 3 hour one way trip to CDJR of leesburg after all needed information was emailed over 5 hours before my arrival all to just sit and wait for 2hrs and 25 minutes before they took me in office to sighn paper work a complete waste of time And to top off the bad experience they told me I could not take possession of vehicle becuase it had not cleared service this is a brand new vehicle with 12 miles on it this should have cleared service on arrival when put into inventory so I got up said I will not waste six more hour round trip I’ll get on a plane and drive home 8 hrs before I come back here then they proceeded to tell me if they could deliver vehicle would I take it I said that’s the only way so we finished paperwork didn’t leave stealer ship till 9:50 pm after arrival of 7:05 pm to supposedly only sighn and drive 2 hrs 45 minutes So to sum it up from trying to compromise a deal to the legal paperwork end to the customer service having a new vehicle ready to take possession the entire experience was pitiful to say the least worst vehicle purchase experience ever On a vehicle that I sought out knowing exactly what I wanted and could have been a 5 minute negotiation one drive to dealer to sighn and drive If I had of went with original offer I would have throwed 3,700 in the trash and being able to walk away is the only reason they would make a deal if you had to finance threw them and you were at there mercy they will stick it to you it’s like they are trained to not negotiate until after you leave and I don’t do buisness that way if I had it to do over I would have jumped on a plane visited family and drove new vehicle home thanks for showing me the evil side of stealer ships CDJR of leesburg More

by cfootecenterlineconcrete Verified Customer Verified Customer

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What wonderful personal you have at your facility. My husband and I wanted to adopt Guido as another son! You forgot to put Rod in your survey. He is very knowledgeable and made a confusing situati My husband and I wanted to adopt Guido as another son! You forgot to put Rod in your survey. He is very knowledgeable and made a confusing situation easier to understand. This is a repeat purchase from your dealership and we were very happy with how we were treated. Judy and MR WILSON More

by warren97@embarqmail.com Verified Customer Verified Customer

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spoke with jorden on the phone. my appointment was set, the vehicle was ready to drive, we had the ability to negotiate the perfect deal, and they were very willing to cater to our my appointment was set, the vehicle was ready to drive, we had the ability to negotiate the perfect deal, and they were very willing to cater to our situation More

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Jordan made our purchase process an absolute pleasure. He was a straight shooter and transparent throughout the entire process. He was a straight shooter and transparent throughout the entire process. More

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Great dealer, only thing stopping me from buying more from them is the drive. Other than that I enjoyed everything. from them is the drive. Other than that I enjoyed everything. More

by Alex D. Verified Customer Verified Customer

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Caveat Emptor let the buyer beware. They lied about the price, they also said the vehicle was Jeep Certified, on the way home the vehicle had a major steering issue. Now they won’t ret They lied about the price, they also said the vehicle was Jeep Certified, on the way home the vehicle had a major steering issue. Now they won’t return phone calls or emails. I do not recommended. More

by carol.dean1019 Verified Customer Verified Customer

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Car pricing was very competitive and service was perfect. Not pushy and very informed. Only issue was a used car that was only 7 months old only had I key and when I removed a step installed in the hitch, I Not pushy and very informed. Only issue was a used car that was only 7 months old only had I key and when I removed a step installed in the hitch, I have a gap in my bumper because they didn't have the cover for it. None of this was disclosed during the buying process. More

by sgeiger19 Verified Customer Verified Customer

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Amazing customer service and very attention to details. No pressure on selling, just recommend whats reliable and feasible for customers base on their needs. Yordan and Patricia took care of me and side b No pressure on selling, just recommend whats reliable and feasible for customers base on their needs. Yordan and Patricia took care of me and side by side through the whole final process. Highly recommend to all new or follow up customers. John also demostrated Highly compentesy during the process. 5 stars winning location. David Galarza Orlando, FL More

by david.galarza48 Verified Customer Verified Customer

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I just got a new truck today and would like to thank everyone at CDJR Leesburg for making my purchase smooth and easy! Good job A+ everyone at CDJR Leesburg for making my purchase smooth and easy! Good job A+ More

by EQUINETURF Verified Customer Verified Customer

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Jorden was very nice and informative. The sales manager, Vinny messed up on getting paperwork completed and 5 day after the purchase of my dream jeep he contacted me saying he needed me t The sales manager, Vinny messed up on getting paperwork completed and 5 day after the purchase of my dream jeep he contacted me saying he needed me to come and sign other firm he forgot. Then he said he also found a better deal. I looked into all the credit reports and he had run my credit again 5 days later without my authorization. I had to go out of town so I was unable to sign papers. I told him I didn’t want an another loan because I’m not trying to ruin my credit, but it surely was run again. He had his manager text me that if I didn’t sign the documents they were coming to take the jeep back eve though Vinny and Jorden had said numerous times the deal was done and we were good. We were at the dealer for almost 6 hours on a Wednesday. Never offered us anything until we asked for a drink. When we were leaving we found out that they had free hot dogs from 11am till 2pm and even though I told Jorden my boyfriend is diabetic and his sugars were dropping he did nothing. Then I asked for a vending machine or something to eat and he took me to the biding next door through some offices to the back where the trash is and vending machines where I purchased a candy bar and a soda. There was plenty of time for Vinny to get his act together and have all the paperwork he needed. Now, since I was out of town and unable to sign documents they took my jeep and my credit dropped due to the credit being run after it was already a done deal. I am so upset and disappointed at this dealership especially with Vinny. He called my boyfriend and tried to say some things that were not acceptable. He was just in a hurry to make a sale that he didn’t do his job as the sales manager, but I’m sure he’ll just move on to the next client. No harm no fowl right? Shame! More

by Mar Verified Customer Verified Customer

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