Jordyn Craig
Jordyn Craig at Parkside Kia

Jordyn Craig | Page 5

Service Manager

Parkside Kia

9929 Parkside Dr.
Knoxville, TN 37922

Contact Me
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47 Reviews

Dealership Experience

9 yrs, 1 mo

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

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rated

47 Reviews

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47 Reviews of Jordyn Craig

November 08, 2023

Dealership Rating
Employee Rating

I had to have my car worked on and Jordyn Craig was so helpful and made everything easier! I'll definitely be back! More

by reedashley802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 27, 2023

Dealership Rating
Employee Rating

So frustrated! Just an FYI- don’t bother trying to get repair work done at Parkside Kia- you wait for a month to get an appointment and then they call you back to c More

by tammymalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 01, 2023

Parkside Kia responded

Thank you for sharing your experience with us. After reviewing your profile, reading the notes in your profile, and listening to multiple phone calls from our advisors to you; none of the items in your review are accurate. We understand that it can be frustrating not being able to get an appointment as quickly as you would like, we do try to make every accommodation we can. Hopefully in the near future with our service expansion that is currently underway, we will have even more flexibility. However, when clients like yourself refuse those offers of accommodations, such as when we offered to have your tires put on, you told us you didn’t have the time to wait. Your service advisor and our fixed ops director have attempted to reach out to you multiple times, only to be hung up on. Many manufacturers have experienced similar issues with parts having longer lead times due to backlogs from shutdowns with COVID amongst other things. Unfortunately, we can’t always please everyone, no matter how much we do and I do apologize that this was the case here. If you would like to discuss further, please feel free to contact us. Respectfully, Clifton Lowder General Manager clowder@parksidekia.com

Oct 01, 2023

tammymalena responded

I absolutely did not say I did not have time to wait for tires! I left my car with Kia- went across the street and picked up a rental car so Kia could keep my car to work on it, only to get a phone call later that day saying I needed to come get my car because you didn’t have the dye and I needed tires but the shop didn’t have time to put them on! I returned my rental the next morning and picked up my car from Kia and went somewhere that did have time to put tires on! I then waited weeks for someone to call me to tell me the dye was in stock- I had to text the advisor to find out it was there! I asked if I could set up an appointment and was texted that he would call later before end of business. I received 1 phone call and answered- when I was told the next appointment date was another month out and I would have to drop my car off for service it upset me that I was going to have to get another rental car or wait another month. I received a text saying I could come in at 2:30 the following day and I accepted. I sat patiently in the waiting room for several hours while the car was checked.

July 19, 2023

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Employee Rating

I would highly recommend Parkside Kia to anyone looking for a vehicle. They will go above and beyond for you! Very well trained staff and will make sure you get exactly what you need. 10/10 service! More

by Nickvilla115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kristeena Rutledge , Steven Abshire, Hunter Baker, Justin Dople, Brandon Jordan, Patrick Lindsey, Clifton Lowder, Chris Sharp, Haily Shively

July 13, 2023

Dealership Rating
Employee Rating

Well I went in for my second recall alert on my 2020 Kia Soul of course they recommended a 20,0000 mi check-up & found some things they thought I needed , I only accepted one which was overpriced as it's a More

by ElephantSpirit234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristeena Rutledge

July 07, 2023

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Employee Rating

I would like to start by saying this review is not on the business as a whole rather an individual. My vehicle was purchased with Brandon and was a great experience. It is normally serviced with Jordyn who h More

by Jameystephens1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Jordan, Jared

May 21, 2022

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Employee Rating

Customer service was excellent! Very fast with the whole process, the staff is so friendly and helpful, thank you for making my first car buying experience so amazing! More

by skyepop13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Guider , Rey Corporan, Justin Dople, Clifton Lowder, Jim Richards, Nick Wicker

May 22, 2022

Parkside Kia responded

Thank you for taking the time to write about your experience! We're glad to learn you not only left our dealership in a timely manner, but that you were pleased with the high level of customer service provided by our team. Thank you for your patronage. I look forward to working with you again in the future here at Parkside Kia. Clifton Lowder General Manager  Parkside Kia clowder@parksidekia.com

May 02, 2022

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Employee Rating

I have purchased 2 cars from Parkside and Brandon Jordan has been an amazing person to walk me through the process. He isn't "salesey" he is supportive and walks you through what would be best for what you More

by Preiten11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Jordan, Jim Richards, Brandon Jordan

May 02, 2022

Parkside Kia responded

Hello. Thank you for recognizing both our Sales and Service Departments. We're thankful to have the chance to work with you and provide everything you were looking for. Our Teams here at Parkside Kia appreciate you and your trust to have worked with you on multiple occasions. We will work with you until you understand and accept everything we have to offer. We thank you again for being our customer. If there is anything else we can help you with, please don't hesitate to call us. Have a great evening. Ben Burton 865-531-4000 General Manager Parkside Kia - Knoxville, TN

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