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Jorge Garcell

Overview Reviews (38)

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Jorge Garcell

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Jorge Garcell

Pre-Owned Sales Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.7

38 Reviews

Overview Reviews (38)

Dealership Experience

8 yrs, 5 mos

Industry Experience

18 yrs, 5 mos

Languages Spoken

English

Spanish

3.7

38 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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38 Reviews of Jorge Garcell

May 04, 2024

Dealership Rating

Employee Rating

This has deceptive sales practices, terrible communication with customers and is only interested in closing the sale with no support or response thereafter. Management and sales representatives communication with customers and is only interested in closing the sale with no support or response thereafter. Management and sales representatives commingle in deceiving the public and Im very regretful to have worked with this dealership after positive experiences with other Lexus dealerships in the past. More

by JESS

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Other Employees Tagged: Valentina Vergara

Helpful 0

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March 16, 2024

Dealership Rating

Employee Rating

Great dealing experience, big thanks to Eid and Carlo for their cooperation best of class experience. their cooperation best of class experience. More

by Mo. Khan

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carlo Castillo, Eid Alkabouni

Helpful 0

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Mar 18, 2024 -

Lexus of Pembroke Pines responded

Mo, we're delighted to know that Eid and Carlo provided you with a top-notch experience at Lexus of Pembroke Pines. Thanks for your kind words!

February 12, 2024

Dealership Rating

Employee Rating

Edgar made the sales experience the opposite of the stereotypical car sales and was very helpful and understanding of our needs in a vehicle. 10/10 would recommend. stereotypical car sales and was very helpful and understanding of our needs in a vehicle. 10/10 would recommend. More

by ALKEMEST

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro , Darryl

Helpful 0

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Feb 12, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Edgar was able to provide you with a top-notch experience at Lexus of Pembroke Pines! Your recommendation means the world to us. Enjoy your new vehicle and drive safely!

May 15, 2023

Dealership Rating

Employee Rating

Long time client experiencing consistent great service in all areas!. Best happy customer service as well! all areas!. Best happy customer service as well! More

by LADY2LABS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We appreciate your support and hope to see you back at Lexus of Pembroke Pines!

April 23, 2023

Dealership Rating

Employee Rating

Para mi cada vez q voy es un servicio excellente,ya es mi tercera vez y lo recomiendo 100 % tercera vez y lo recomiendo 100 % More

by ROSAG0830

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro

Helpful 0

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Apr 24, 2023 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Apreciamos el apoyo y esperamos verle en Lexus of Pembroke Pines en el futuro!

April 16, 2023

Dealership Rating

Employee Rating

Sold the car with FALSE INFORMATION The salesman & finance man told me that my car has warranty with dealer (5 months) THAT’s NOT TRUE finance man told me that my car has warranty with dealer (5 months) THAT’s NOT TRUE More

by ivanv

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Warren Haynes, Marlon Amador

Helpful 0

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Apr 18, 2023 -

Lexus of Pembroke Pines responded

Ivanv, I'm sorry for any miscommunication on behalf of my team. We take our sales information's accuracy very seriously and never intend to mislead our guests. I would appreciate the chance to speak with you directly to see what more I can do to assist with your situation and help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

April 15, 2023

Dealership Rating

Employee Rating

Service area needs serious improvement. 7:30 appointment for basic service took two hours. Unacceptable 7:30 appointment for basic service took two hours. Unacceptable More

by WMJD

Verified Customer

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Apr 19, 2023 -

Lexus of Pembroke Pines responded

Thank you for sharing your feedback with us. We are sorry to hear that you had a less than satisfactory experience with our service area. We understand your frustration and we would like to make things right. Please feel free to contact me directly so we can discuss how we can improve your experience in the future. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 04, 2022

Dealership Rating

Employee Rating

John Steigle is the best! He was able to get what I needed and great service was provided. He was able to get what I needed and great service was provided. More

by Catherinemorriso

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: John Steigle

Helpful 0

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Sep 06, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Catherine! We are so glad to hear that you had a successful service experience working with John and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 14, 2022

Dealership Rating

Employee Rating

Best dealership experience that I have ever had. They went above and beyond to make sure that I was able to get the vehicle that I wanted. I was discouraged because prior to coming to Lexus of Pembr They went above and beyond to make sure that I was able to get the vehicle that I wanted. I was discouraged because prior to coming to Lexus of Pembroke Pines; I had horrible experiences at other dealerships such as the Lexus of Miami and others. Jorge is an angel; you are not just a sale to him, he cares about his customers and that shows. Eric and Nick are awesome as well. They also have the best prices. More

by ELODIEJEANB

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Ensey

Helpful 0

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Aug 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! Hearing that you had such an outstanding purchase experience working with Jorge, Eric, Nick, and the Lexus of Pembroke Pines team made our day. We will be sure to pass on the kind words to them. Safe travels, and we hope to see you back again down the road!

July 28, 2022

Dealership Rating

Employee Rating

Edgar is very proffesional and helpul I am very happy with my new car he is a great salesman Thank you again ! with my new car he is a great salesman Thank you again ! More

by elwilfred18

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Edgar Chaparro

Helpful 0

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Jul 29, 2022 -

Lexus of Pembroke Pines responded

We're thrilled Edgar provided excellent assistance that made your purchase experience a success. From all of us at Lexus of Pembroke Pines, enjoy your new ride!

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