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Jorge Rojas
Jorge Rojas at Land Rover Santa Monica

Jorge Rojas | Page 3

Service Advisor

Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.5
83 Reviews
4.5

83 Reviews

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83 Reviews of Jorge Rojas

May 11, 2024

Dealership Rating
Employee Rating

Very happy with my purchase. They got it from Texas me, so quite the endeavor! More

by kalel1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JLR Marketing , Kat Marenzi, Araceli Hurtado

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Jun 04, 2024

Land Rover Santa Monica responded

Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

April 27, 2024

Dealership Rating
Employee Rating

The service was poor, due to the lack of communication. No one ever return my calls or answered my questions I had to just drive up there to finally get answers. More

by sydneydenise2013
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 07, 2024

Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

April 21, 2024

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Employee Rating

Very helpful and professional. Advisor went out of his way to assist me with a broken mirror the dealership didn’t stock. More

by MITCHELLSCOHEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos

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May 07, 2024

Land Rover Santa Monica responded

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jaguar Land Rover of Santa Monica Service

March 31, 2024

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Employee Rating

Excellent customer service. Professionally staffed, they pay attention to every detail and ensure customer satisfaction. More

by EARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marie Reed

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Apr 01, 2024

Land Rover Santa Monica responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 17, 2024

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Employee Rating

No longer a long wait to schedule your appointment for service. Jorge, took care of the problem and provided me with a loaner. More

by dannywla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2024

Land Rover Santa Monica responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Jaguar Land Rover Santa Monica. It was a pleasure serving you, and we look forward to welcoming you back for all your future automotive needs!

March 04, 2024

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Employee Rating

They took care of my broken part on the first visit. I don't have 15 words to say. More

by jrcohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2024

Land Rover Santa Monica responded

Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience with us at Jaguar Land Rover Santa Monica.

February 26, 2024

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Employee Rating

Best service by Jorge prompt and honest communication was great car was ready and he confirmed that everything was done More

by susanpark_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armando Saenz Jr

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Feb 27, 2024

Land Rover Santa Monica responded

Hi Susan, thank you so much for taking the time to give us feedback! We are pleased to hear that you had a smooth servicing experience with us! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 16, 2024

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Employee Rating

It is so nice to work with Jorge. He always on time and very helpful with all my questions and getting my car to me asap. More

by shannonpeterson1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Feb 16, 2024

Land Rover Santa Monica responded

Hi Shannon, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience with us! I will be passing the kind words along to Jorge Rojas. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 12, 2024

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Employee Rating

The staff was very attentive. The service was excellent but the cost was a bit pricey. More

by Cgonzalez90301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2024

Land Rover Santa Monica responded

Hi, thank you for giving us feedback! We are pleased to hear that you had a smooth servicing experience! Looking forward to servicing you again in the future! I will be passing the kind words along to Jorge Rojas! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 28, 2024

Dealership Rating
Employee Rating

Very pleasant experience at their Service Department! Jorge Rojas was extremely understanding and was thorough with what needed to be performed. He was nice enough to even provide me with a loaner vehi More

by David007kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 08, 2024

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience with us. I will be passing the kind words along to Jorge. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

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