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Jorge Sierra
149 Reviews
Languages Spoken
Spanish
149 Reviews
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149 Reviews of Jorge Sierra
Verified Customer
May 07, 2026
Jorge was great in keeping me informed as to the status of my vehicle. However, as to the shop in diagnosing my issue, it apparently took the shop 1 whole week to figure out that the misfiring cylinder on of my vehicle. However, as to the shop in diagnosing my issue, it apparently took the shop 1 whole week to figure out that the misfiring cylinder on my 2024 Santa Fe was due to the electrical coil leaking oil onto the plug. I was told they even had to contact their tech center for additional assistance. This doesn't provide me with a sense of confidence in the shop. More
by VERNONRAILE
April 11, 2026
I had a 230 appo8ntment for an oil change. The first of my 3 free ones after purchasing my Hyundai Kona from this dealership. Arrived at 2;20. At 2:23! I received a text from Jorge telling m The first of my 3 free ones after purchasing my Hyundai Kona from this dealership. Arrived at 2;20. At 2:23! I received a text from Jorge telling me I "could text him anytime at this during your service visit". At 3;43, I texted back ask8ng how much longer to I have to wait. No response. At 4,00, to make the same inquiry & a man beh8nd the check in desk told me oil changes took 1/2-2 hours. I asked why because ny doctors don't even make me wait thar long. Guess he thought callings me ma'am several times made his frustrated tone sound more polite. Finally got car at 4:30. 2 hours for a simple oil change, with car owner showing up 10 minutes early for their appointment, is about 1 hour too long. What is the point of an appt & why does an oil change take 2 hours? More
by AFKM1234
April 10, 2026
Your service dept is total chaos. Service people staring at their screens and no one looks up to see people standing in front of them. No one communicated with the customer. Lobby is Service people staring at their screens and no one looks up to see people standing in front of them. No one communicated with the customer. Lobby is noisy, loud and seems disorganized. Everyone has a phone in each ear and again, people will come in and get no direction. By far the worst dealer service center I have seen including long wait times to get something very simple accomplished. There is a management and training problem at this dealership and it needs to be addressed. More
by randy93
April 10, 2026
Great service, Jorge was very knowledgeable about my car, what i needed and explained everything in great detail. He's very personable and a joy to work with. what i needed and explained everything in great detail. He's very personable and a joy to work with. More
by michael_conway0410
April 09, 2026
I believe our service representative was Jorge and he did an excellent job of taking care of us. The problem that I have is that the car was not in the same shape when we picked it up. We left for CT a few d an excellent job of taking care of us. The problem that I have is that the car was not in the same shape when we picked it up. We left for CT a few days later and didn't realize until we arrived there that our dash cam had been disconnected in your shop and never reconnected. When we reviewed the videos, the last video was when it was driven in to your service bay. I had to bring it to the original installer to have it reconnected. More
by PANDGSOC
April 08, 2026
Excellent service at the outdoor service desk. Can't remember his name but he was from Havana and first rate. Have been coming for years and this was the fastest that I have ever had an oil change Can't remember his name but he was from Havana and first rate. Have been coming for years and this was the fastest that I have ever had an oil change. As always, enjoy the snacks and coffee. More
by KTHECK
April 08, 2026
Extremely attentive to the needs of the customers…Jorge Sierra helped make this visit pleasant Sierra helped make this visit pleasant More
by c.calderon2462
Other Employees Tagged: Jamie Ruis
