Jorge Sierra | Page 2

Jorge was friendly, helpful and accommodating. My car still isn't fixed so I will be returning. I look forward to working with him again. Thank you! My car still isn't fixed so I will be returning. I look forward to working with him again. Thank you! More

by AMYGT Verified Customer Verified Customer

Report | Print

They met my needs and were sympathetic to my budget, which is very much appreciated. which is very much appreciated. More

by no1lilmom Verified Customer Verified Customer

Report | Print

Always a good experience with the service department and especially impressed dealing with Jorge. Very professional and knowledgeable! especially impressed dealing with Jorge. Very professional and knowledgeable! More

by pjfrey2 Verified Customer Verified Customer

Report | Print

Great service as always. I travel 2 hours round trip because it is the only Hyundai dealership I trust in the area. I travel 2 hours round trip because it is the only Hyundai dealership I trust in the area. More

by Stormy Malone Verified Customer Verified Customer

Report | Print

Jorge was great in keeping me informed as to the status of my vehicle. However, as to the shop in diagnosing my issue, it apparently took the shop 1 whole week to figure out that the misfiring cylinder on of my vehicle. However, as to the shop in diagnosing my issue, it apparently took the shop 1 whole week to figure out that the misfiring cylinder on my 2024 Santa Fe was due to the electrical coil leaking oil onto the plug. I was told they even had to contact their tech center for additional assistance. This doesn't provide me with a sense of confidence in the shop. More

by VERNONRAILE Verified Customer Verified Customer

Report | Print

Staff was welcoming, informative and very helpful in solving my maintenance issue. Loaned me a vechicle and let me up to date solving my maintenance issue. Loaned me a vechicle and let me up to date More

by ELLIECUNNINGHAM Verified Customer Verified Customer

Report | Print

I had a 230 appo8ntment for an oil change. The first of my 3 free ones after purchasing my Hyundai Kona from this dealership. Arrived at 2;20. At 2:23! I received a text from Jorge telling m The first of my 3 free ones after purchasing my Hyundai Kona from this dealership. Arrived at 2;20. At 2:23! I received a text from Jorge telling me I "could text him anytime at this during your service visit". At 3;43, I texted back ask8ng how much longer to I have to wait. No response. At 4,00, to make the same inquiry & a man beh8nd the check in desk told me oil changes took 1/2-2 hours. I asked why because ny doctors don't even make me wait thar long. Guess he thought callings me ma'am several times made his frustrated tone sound more polite. Finally got car at 4:30. 2 hours for a simple oil change, with car owner showing up 10 minutes early for their appointment, is about 1 hour too long. What is the point of an appt & why does an oil change take 2 hours? More

by AFKM1234 Verified Customer Verified Customer

Report | Print

Prices seem high for service especially for labor but overall good experience with this dealership. They are quick and responsive overall good experience with this dealership. They are quick and responsive More

by Ak Verified Customer Verified Customer

Report | Print

Your service dept is total chaos. Service people staring at their screens and no one looks up to see people standing in front of them. No one communicated with the customer. Lobby is Service people staring at their screens and no one looks up to see people standing in front of them. No one communicated with the customer. Lobby is noisy, loud and seems disorganized. Everyone has a phone in each ear and again, people will come in and get no direction. By far the worst dealer service center I have seen including long wait times to get something very simple accomplished. There is a management and training problem at this dealership and it needs to be addressed. More

by randy93 Verified Customer Verified Customer

Report | Print

Great service, Jorge was very knowledgeable about my car, what i needed and explained everything in great detail. He's very personable and a joy to work with. what i needed and explained everything in great detail. He's very personable and a joy to work with. More

by michael_conway0410 Verified Customer Verified Customer

Report | Print