Jorge Sierra | Page 2

Tamiami Hyundai responded

Thank you for your honest feedback. We always strive for 5-star service and will consider this for next time! - The Tamiami Hyundai Team

Tamiami Hyundai responded

This feedback is concerning. We would never perform work on a vehicle without a guest's consent- I would like to discuss this further. Please call me directly. Thank you, Sammy Jo Mannering - Service Director - 239-417-1222 ext. 3291

Tamiami Hyundai responded

Thank you for recommending Jorge and Tamiami Hyundai, Dana. Just let us know the next time we can lend a hand!

Tamiami Hyundai responded

We're pleased to hear you've always had a great experience with our team, we appreciate your business and your feedback. Thank you from all of us at Tamiami Hyundai!

Tamiami Hyundai responded

Thank you for reaching out, Anne. We apologize for the time it took to complete the work on your vehicle and we'll use this feedback to improve in the future. If there's anything more we can do for you, please let us know. - The Tamiami Hyundai Team

Tamiami Hyundai responded

Amy, I'm glad to know Jorge provided friendly and helpful service, but I'm sorry to hear your car isn't fixed yet. We look forward to assisting you again and getting everything resolved. Thank you for your understanding.

Tamiami Hyundai responded

We are delighted to hear from you. Thank you for the great review of Tamiami Hyundai!

Tamiami Hyundai responded

Thank you for sharing your excellent feedback about Jorge and our service team! We look forward to seeing you again at Tamiami Hyundai.

Tamiami Hyundai responded

Stormy, it's wonderful to hear you're willing to make the two-hour trip for our services! Thanks for choosing Tamiami Hyundai and sharing your experience with us!

Tamiami Hyundai responded

We appreciate your feedback and are glad to hear Jorge kept you informed throughout the process. We do, however, want to clarify an important part of today’s vehicle diagnostic procedures. Modern Hyundai vehicles are highly advanced, and in certain cases, Hyundai requires dealerships to document findings and involve Hyundai Techline as part of the manufacturer’s repair and diagnostic process. This is not an indication of a lack of skill or knowledge within the shop — quite the opposite. These procedures are put in place by the manufacturer to ensure repairs are completed accurately, safely, and according to Hyundai’s engineering standards while also properly documenting concerns to protect the consumer. Intermittent misfires and oil intrusion concerns can sometimes require extended testing and manufacturer-guided verification before repairs are authorized and completed. While we understand the timeframe may have been frustrating, the goal was to ensure the vehicle was diagnosed correctly rather than rushing a repair without proper validation. We appreciate your patience and the opportunity to service your vehicle. Should you have any further questions, please feel free to reach out.