Jorge Sierra

Tamiami Hyundai responded

Tom, we apologize for any inconvenience you experienced with our scheduling and service process. It's important to us that all of our customers receive timely and efficient care, so we appreciate your feedback. Without a full name given here, it makes it hard for us to reach out directly; if you're open to discussing this further, please give me a call. Thank you, Sammy Jo Mannering - Service Director - 239-417-1222 ext. 3291

Tamiami Hyundai responded

We would appreciate the opportunity to discuss this matter with you further. If your windshield was previously replaced through an insurance claim, the required calibration should typically have been included as part of that repair, as it is a necessary component of a proper windshield replacement. Service contracts are generally intended to cover mechanical failures and do not provide coverage for repairs resulting from outside influences, such as windshield damage or replacement. Without knowing all of the details surrounding your specific situation, we would not want to provide inaccurate information or make assumptions regarding your coverage. We would welcome the opportunity to review everything with you and help clarify what occurred. Please feel free to contact me directly at your convenience so we can discuss your concerns personally and determine how we can best assist.

Tamiami Hyundai responded

Hi, thank you so much for the wonderful feedback! We are thrilled to hear that Josh and Jorge provided such a welcoming experience and treated you like family. We truly appreciate your kind words and your business. We look forward to seeing you again at Tamiami Hyundai!

Tamiami Hyundai responded

It makes our day to read this glowing feedback! Thank you for choosing Tamiami Hyundai and for sharing your support with our team! See you next time!

Tamiami Hyundai responded

I'm truly sorry to hear about your frustrating experiences and the dissatisfaction with our service. Unfortunately, we only offer courtesy cars, which depend on availability. We aim to provide attentive assistance, so it's upsetting that we let you down here. If you'd be willing to discuss this further or need any other help in the future, please don't hesitate to reach out directly. Thank you, Carlos Caraballo - General Manager - 239-417-1222 ext. 3223

Tamiami Hyundai responded

Thank you for sharing your feedback with us. We are disappointed to hear that your recent visit was not as personal or satisfying as we aim for it to be. While we do not have loaner vehicles, courtesy vehicles are for warranty repairs only, based on the severity of the failure and vehicle availability. We would appreciate speaking with you further about these concerns in order to better serve you moving forward. We cannot find you from the username listed here, so please reach out at your convenience. Thank you, Sammy Jo Mannering - Service Director - 239-417-1222 ext. 3291

Tamiami Hyundai responded

We're known for excellent service, and we regret that we missed the mark. I would appreciate the opportunity to investigate your feedback further. I will check our systems for your contact information, but in the meantime, will you please reach out to me at the information I've listed below? Thank you, Joy Zellers Rautenkranz - Operations Manager - 2394171222

Tamiami Hyundai responded

Hello, thank you for your kind words! We are happy to hear that Jorge provided you with professional service and ensured both your maintenance and additional needs were taken care of. We appreciate you choosing Tamiami Hyundai, and we look forward to seeing you at your next visit!

Tamiami Hyundai responded

We’re happy that George could assist you and promptly address the recall for your Santa Fe Limited. Your feedback means a lot to us and we’re here to help with any future needs. Thank you for choosing Tamiami Hyundai!