Jorge Sierra
Jorge Sierra at Genesis of Naples

Jorge Sierra | Page 9

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.7
147 Reviews
4.7

147 Reviews

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147 Reviews of Jorge Sierra

August 26, 2025

Dealership Rating
Employee Rating

Excellent service, car was serviced and I was able to have a loaner till the service was complete. I was informed of the progress. More

by patiwyllie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis

Aug 27, 2025

Genesis of Naples responded

Thank you for your trust in Genesis of Naples! We are so pleased you received excellent service. See you next time!

August 23, 2025

Dealership Rating
Employee Rating

service was performed in under one hour while I waited in waiting room that provided beverages More

by JPWFUTBOL64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Gonzalez

Aug 26, 2025

Genesis of Naples responded

There is nothing better than a great review. Thanks for giving Genesis of Naples your business!

August 15, 2025

Dealership Rating
Employee Rating

Carmine, Jorge and Genesis of Naples did a fantastic job with getting me in and out for service. Always a great experience here and they are highly recommended! More

by Kevin Poeling
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carmine

Aug 18, 2025

Genesis of Naples responded

Kevin, we're so happy to hear that Carmine, Jorge, and the team provided you with a great experience at Genesis of Naples. Thanks for the recommendation, we can't wait to assist you again! Safe travels!

August 14, 2025

Dealership Rating
Employee Rating

Very clean and prompt service advisors are well informed the car comes out clean everything‘s good thank you More

by lwnoughton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Prater

Aug 15, 2025

Genesis of Naples responded

Thank you for sharing your review! We are so glad that you had a seamless service experience with our team. See you next time at Genesis of Naples!

August 14, 2025

Dealership Rating
Employee Rating

Everything about my service appointment was handled extremely well. Despite the relocation to temporary trailers, I had absolutely no issues. More

by JOETULL
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Genesis of Naples responded

We're pleased to hear the temporary setup didn't affect your experience at Genesis of Naples. Thank you for your understanding and positive review.

August 14, 2025

Dealership Rating
Employee Rating

Every time I visit Genesis Naples I do have a great experience .Jorge is doing an amazing job, friendly , professional, responsive and helpful. More

by predescu.cami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Genesis of Naples responded

We're happy to hear Jorge and the team make each visit a great one at Genesis of Naples! Thank you for your kind words and support! Safe travels!

August 14, 2025

Dealership Rating
Employee Rating

So, for some reason I thought I was communicating Diego. Not Jorge. Not sure what happened there. Picked up car fine. Delivered it after I told Diego I had to call to find out what the issue was, More

by dickbyrd0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Aug 18, 2025

Genesis of Naples responded

We apologize for the communication issues you experienced during your service. It sounds like there was a mix-up, and we understand how frustrating that can be. We are disappointed to hear the technician did not perform a video multi point inspection on his vehicle, as it is standard procedure at this facility. We assure you corrective communication has been placed and we are committed to improving your experience in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out at your convenience. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

August 08, 2025

Dealership Rating
Employee Rating

Jorge was extremely helpful and was able to resolve my issue in a relatively short period of time More

by JMICHAELMCHUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Genesis of Naples responded

It was our pleasure to assist you! Thank you for choosing Genesis of Naples and for giving Jorge a shoutout. Drive safely!

August 03, 2025

Dealership Rating
Employee Rating

Service Area is well managed and always helpful with any questions. Jorge was particularly helpful! More

by anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2025

Genesis of Naples responded

Anita, we are glad to hear that Jorge provided excellent service. Thank you for the feedback for our Genesis of Naples team.

July 31, 2025

Dealership Rating
Employee Rating

Through, timely, efficient with very good customer service from start to finish. They are top notch. More

by russmills54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Genesis of Naples responded

Thanks so much for the review. We look forward to your next visit to Genesis of Naples!

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