Jorge Sierra
Jorge Sierra at Genesis of Naples

Jorge Sierra | Page 9

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.7
141 Reviews
4.7

141 Reviews

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141 Reviews of Jorge Sierra

August 14, 2025

Dealership Rating
Employee Rating

So, for some reason I thought I was communicating Diego. Not Jorge. Not sure what happened there. Picked up car fine. Delivered it after I told Diego I had to call to find out what the issue was, More

by dickbyrd0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Aug 18, 2025

Genesis of Naples responded

We apologize for the communication issues you experienced during your service. It sounds like there was a mix-up, and we understand how frustrating that can be. We are disappointed to hear the technician did not perform a video multi point inspection on his vehicle, as it is standard procedure at this facility. We assure you corrective communication has been placed and we are committed to improving your experience in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out at your convenience. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

August 08, 2025

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Employee Rating

Jorge was extremely helpful and was able to resolve my issue in a relatively short period of time More

by JMICHAELMCHUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Genesis of Naples responded

It was our pleasure to assist you! Thank you for choosing Genesis of Naples and for giving Jorge a shoutout. Drive safely!

August 03, 2025

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Employee Rating

Service Area is well managed and always helpful with any questions. Jorge was particularly helpful! More

by anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2025

Genesis of Naples responded

Anita, we are glad to hear that Jorge provided excellent service. Thank you for the feedback for our Genesis of Naples team.

July 31, 2025

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Employee Rating

Through, timely, efficient with very good customer service from start to finish. They are top notch. More

by russmills54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2025

Genesis of Naples responded

Thanks so much for the review. We look forward to your next visit to Genesis of Naples!

July 30, 2025

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Employee Rating

Everything worked out faster than expected as my air conditioner was not working. It took only one day for repairs. Thank you. More

by tl8458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Genesis of Naples responded

We’re glad to hear your air conditioning repairs were so prompt and seamless! Thank you for choosing Genesis of Naples.

July 23, 2025

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Employee Rating

This is an awesome service that I highly recommend for anyone!! They are extremely courteous and professional and keep you updated throughout the entire process. More

by wendemeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Genesis of Naples responded

Thank you for your thoughtful review! We're thrilled to hear our team kept you informed and well taken care of during your visit. We look forward to seeing you again at Genesis of Naples!

July 19, 2025

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Employee Rating

Great Dealership. Staff are always friendly and courteous. The concierge service is a great benefit to owning a Genesis. Service area does what they say they will d More

by Happy Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Genesis of Naples responded

Thank you for your business and your kind words about our team! We appreciate your support and look forward to seeing you again at Genesis of Naples. Safe travels!

July 18, 2025

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Employee Rating

They provide great service in a timely manner, it’s always easy to set appointments with them More

by fruscioned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Genesis of Naples responded

We are so happy that our Genesis of Naples team delivered an excellent experience. Thank you for your kind words!

July 16, 2025

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Employee Rating

The device department for Genesis took care of my vehicle after several bad experiences with the Ft. Myers Genesis dealership. I will never go to Ft. Myers Genesis again. Genesis of Naples has employees that More

by bowhunter4815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter

Jul 16, 2025

Genesis of Naples responded

Your feedback is greatly appreciated! It is terrific to hear that our team stepped up and earned your business. Thank you from all of us at Genesis of Naples!

July 15, 2025

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Employee Rating

Impeccable performance and service with a valet who at the scheduled time arrived at my residence with a loaner car. More

by Silvano.colombo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Genesis of Naples responded

Silvano, we are happy to learn that our Service Team went above and beyond to make your experience easy and convenient. Thank you for choosing Genesis of Naples; we look forward to welcoming you back next time.

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