Jorgen Parend

I read some of the positive reviews before going to this dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and d dealership and honestly wish my experience had been like theirs. Unfortunately, it was the exact opposite. This was one of the most frustrating and deceptive car-buying experiences I have ever had. My salesperson was Jorgen Parend, and throughout the process I was given multiple statements that later turned out to be misleading or completely inaccurate. After spending more than six hours at the dealership, I felt pressured into terms that were not disclosed upfront. Before even arriving, I specifically asked whether the dealership required any mandatory add-ons or packages because I had previously dealt with a questionable dealership that tried that tactic. I was told no. However, after hours of negotiations and paperwork, I was suddenly told that I had to purchase a “car care package” costing about $899 or they would not sell me the vehicle. The explanation given was that they “would not make any money otherwise,” which makes very little sense considering the vehicle itself costs tens of thousands of dollars. For anyone considering buying a vehicle here, I strongly recommend protecting yourself by asking for the following before signing anything: • Ask to see the “Buy Rate.” This is the interest rate the lender actually approved you for. Anything higher that the dealer adds on top is typically markup. • Ask for a full itemized list of charges. This will show every fee, add-on, or package they are including in the deal. Do not rely solely on what a salesperson tells you verbally. • Compare prices carefully. I noticed the same vehicle listed about $1,000 higher on the dealership website than on the third-party site where I originally found it through Capital One Navigator. When I raised concerns with Sales Manager Marco Rivas, he appeared to be aware of the tactics being used. He asked if I would be willing to return the vehicle. I told him yes, immediately, and asked when I could bring it back. At that point I was told there might be a restocking fee, so I asked them to show me where that fee appears in the paperwork and what the amount would be. That conversation occurred on Monday, March 2, 2026. I have since called twice and left voicemails but have not received a response yet. If they truly want the car back, they can have it. This entire experience has been a lesson learned. I will also be filing formal complaints with the FTC, BBB, the Illinois Attorney General, and other appropriate consumer protection agencies so the situation can be reviewed. If you are considering buying a vehicle here, my advice is simple: be extremely cautious, ask for everything in writing, and do not allow yourself to be pressured after hours of negotiations. More

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The salesperson, Jorgen, was incredibly friendly and well-informed. He guided me through picking out and test-driving various Chevy models. While the 2020 Tahoe caught my eye, I needed a bit more time t well-informed. He guided me through picking out and test-driving various Chevy models. While the 2020 Tahoe caught my eye, I needed a bit more time to make my final decision. So far very positive impression, will come back to them next week. More

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Jorgen and Amy advocated for me to get the best deal while financing my SUV. I asked dozens of questions about 1500 and 2500 car options, did the test circle to feel the car size better, and appreciate while financing my SUV. I asked dozens of questions about 1500 and 2500 car options, did the test circle to feel the car size better, and appreciate the whole team's patience for making sure I drove off the lot happy and comfortable. Everyone was very attentive and helpful. More

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Was in touch about a pre owned car and had an amazing experience with Jorgen. We discussed the terms online, then I checked the car at the dealership. And all the papers were prepared in advance. In an experience with Jorgen. We discussed the terms online, then I checked the car at the dealership. And all the papers were prepared in advance. In and out. The process was fast and efficient. More

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David D is awesome and I highly reccommend both him and elite motors! Great people ! elite motors! Great people ! More

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I was thrilled to work with Antoinette and Doug today they made the process very easy! Would reccommend they made the process very easy! Would reccommend More

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The purchase of my new vehicle went smooth thanks to my amazing sale associate Patty C. She went above and beyond to make my purchase process easy and quick. Very knowledgeable on the inventory and was abl amazing sale associate Patty C. She went above and beyond to make my purchase process easy and quick. Very knowledgeable on the inventory and was able to answer any question i has. Dave made sure that I had pleasant experience and that my sale person met my expectations. If you are looking to purchase car with elite Motors, I highly suggest you do it. More

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GREAT EXPERIENCE! UPFRONT AND HOMEST. LOW PRESSURE SALE. UNBEATABLE PRICES!!!!!! WE DROVE 6 HOURS TO MAKE THIS PURCHASE AS THEY HAVE THE BEST PRICES IN A 200 MILE UPFRONT AND HOMEST. LOW PRESSURE SALE. UNBEATABLE PRICES!!!!!! WE DROVE 6 HOURS TO MAKE THIS PURCHASE AS THEY HAVE THE BEST PRICES IN A 200 MILE RADIUS. HIGHLY RECOMMEND USING ELITE MOTORS FOR YOUR NEXT PURCHASE!!!!! More

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A Excellent staff. Took their time explaining what's needed understanding. Thank you for experience Took their time explaining what's needed understanding. Thank you for experience More

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Good price on a 2014 Volvo XC 90 with low mileage. Jorgen was forthright and good to work with on price, other information about the vehicle, and quick work. was forthright and good to work with on price, other information about the vehicle, and quick work. More

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