LENNY CLIFTON

I test drove a 2013 Honda Odyssey back in August. After the test drive, I put down a $1000 deposit on the condition that it pass an independent inspection. The salesman assured me it was a refundable After the test drive, I put down a $1000 deposit on the condition that it pass an independent inspection. The salesman assured me it was a refundable deposit. The inspection revealed some minor issues that should have been caught in the 150-point inspection they said they performed - loud squealing on ignition from the rusted tensioner assembly and a 15-degree misalignment. Not big things. I asked Elite motors if they would fix the issues before I purchase the car. They wanted to charge me $250. I said I didn't want to have hundreds of dollars in unexpected repairs before the car was off the lot. They offered to make the repairs for $225. I asked for my deposit back. At this point they ghosted me. I couldn't reach anyone for two days until finally the salesman texted back that his manager now says the deposit is non-refundable. I called repeatedly and couldn't get anyone on the phone. One salesman finally picked up - he seemed sympathetic but unable to help. He kept saying he would get more info and call back in 10 or 15 minutes but I would wait for hours to hear anything. I called repeatedly without success until another sales manager, Joseph, answered. He immediately started yelling at me and told me I could "take the f***ing car or lose my thousand dollars." He also said that Elite Motors only performs the minimum amount of repairs required by law and that he isn't obligated to fix those issues. After a few minutes of heated exchange, he hung up on me. I filed a claim with the Better Business Bureau. It took several weeks to resolve, during which time I received one call from someone at Elite Motors, who left a voicemail and never called back, while I made more than 100 calls trying to get someone on the phone to resolve the issue. They misrepresented the quality of the vehicle and the work they did on it. They lied about refunding my deposit. They made no real effort to communicate with me. They tried to steal my money. More

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customer service was awesome. Rob C helped us tremendously listened to our every request and found us a vehicle we're really happy with Rob C helped us tremendously listened to our every request and found us a vehicle we're really happy with More

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Very satisfied with the entire process of purchasing our Cadillac with Elite. Quinton, Lenny, Patty and David were helpful! Cadillac with Elite. Quinton, Lenny, Patty and David were helpful! More

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Spent several weeks searching for a vehicle. Elite by far provided the best customer service! Each point person throughout the process made for a smooth pleasant car buying experience. We visite Elite by far provided the best customer service! Each point person throughout the process made for a smooth pleasant car buying experience. We visited them twice before making the final decision. Both experiences were equally pleasant. I highly recommend Elite for your next pre-owned car purchase! More

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Rob C. was extremely helpful and great to have a buying experience with ask for Rob was extremely helpful and great to have a buying experience with ask for Rob More

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Rob Cissell and David D. were the two people I worked with. They were very straight forward and got my grandson who is a first time buyer into a vehicle he really likes. were the two people I worked with. They were very straight forward and got my grandson who is a first time buyer into a vehicle he really likes. More

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Jujuan was awesome no pressure and very comfortable with the sale and worked to make it stress free and speedy! the sale and worked to make it stress free and speedy! More

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David D. was beyond helpful and treated.me like a person and Elaine's everything to me so I understood all kf my paperwork! was beyond helpful and treated.me like a person and Elaine's everything to me so I understood all kf my paperwork! More

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David D. & Lenny were great and helped me with all of my questions. Great experience! & Lenny were great and helped me with all of my questions. Great experience! More

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Alexis did a great job helping me pick out a truck at a reasonable price reasonable price More

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