Jose Cruz | Page 2

They are good people to help you with everything And I love going there I tell everyone that a good place to buy a car or a truck and they will work with you to get a car ore a truck i am so happy with my love going there I tell everyone that a good place to buy a car or a truck and they will work with you to get a car ore a truck i am so happy with my truck More

by JohnsonMichelle990 Verified Customer Verified Customer

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Addressed my concerns, was very professional Provided follow up on my vehicles status as the work progressed, it was a pleasure working with Jose. Jose was courteous, respectful and professional follow up on my vehicles status as the work progressed, it was a pleasure working with Jose. Jose was courteous, respectful and professional More

by MIKE_RENA Verified Customer Verified Customer

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Quick service. Very friendly Lake Chevrolet was able to fix a leaking tire of mine without having a service appointment. They were thorough and quick. They saved th Very friendly Lake Chevrolet was able to fix a leaking tire of mine without having a service appointment. They were thorough and quick. They saved the day! More

by Barbiauxa14400 Verified Customer Verified Customer

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This is excellent people Good excellent recommended to my friends Very, very good excellent I recommend the hundred percent friends Very, very good excellent I recommend the hundred percent More

by chato582 Verified Customer Verified Customer

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I was very displeased with the service I received from Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I had Jose Cruz and Jose Lopez(?). I came in for warranty work that was not corrected the first time I brought in the truck. First I was told that I hadn’t had any work done at Lake Chevy. Then I was told there was no fix for the issue, even though a fix had come through TECH, which I had a printout of. Then I was told I would have to pay for the work even though it was a continuation of warranty work. Then I was told I wouldn’t have to pay. So I left the truck for the work to be done. When Jose C called to tell me the truck was ready he informed me I would have to pay $100 for the warranty work. I explained that the other Jose had informed me I would not have to pay for the. I would not have left the truck had I had to pay for a correction to what had previously been done by Lake Chevy. Jose C said there was nothing I could do, I would have to pay. I said we will discuss it when I come in to get the truck. After a condescending conversation with Jose C, the service manager came over and said it clearly said we did not have to pay for the work but the system was still trying to charge us. The fee was waved and I was given the truck. I spoke with the service manager after. I notes his service advisors needed to work in their customer service skills. This was the third time I had come in for this issue. Each time Jose C was condescending and spoke down to me. The second time I was there he was just rude, as well as when I called to schedule the third appointment. We have been customers of Braeger Chevy, now Lake Chevy for close to 20 years. We have bought 4 vehicles from Lake Chevy. We will never come back. This has been a horrible experience. More

by JENNERHARTZ Verified Customer Verified Customer

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Good but needs improvement on the communication side of things That's all I have to r you things That's all I have to r you More

by James17255 Verified Customer Verified Customer

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They wouldn’t take my GM rewards points. Then they change my cabin air filter and messed up the glove box so I had to take it back to get it fixed. Then they change my cabin air filter and messed up the glove box so I had to take it back to get it fixed. More

by curtferry67 Verified Customer Verified Customer

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I love this dealer, I always be treated very good, I feel very comfortable here and the quality of work it’s very good , I highly recommend this Chevrolet dealer on both departments sales and mechanical very comfortable here and the quality of work it’s very good , I highly recommend this Chevrolet dealer on both departments sales and mechanical More

by JESUSPAINTINGLLC Verified Customer Verified Customer

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This dealership helped me get into a new car after some unforeseen issues with the last one. Communication was great and the worker fast to get me my new car unforeseen issues with the last one. Communication was great and the worker fast to get me my new car More

by chelsea131333 Verified Customer Verified Customer

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Your Tech Dave Ksobiech does outstanding work , we are very happy with the service , we will be back the next time we have issues with our Equinox very happy with the service , we will be back the next time we have issues with our Equinox More

by Joe Verified Customer Verified Customer

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