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Jose Fuentes

Overview Reviews (44) Inventory (133)

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Jose Fuentes

Service Advisor

Chevrolet of Walla Walla

1395 Dalles Military Rd
Walla Walla, WA 99362

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4.6

44 Reviews

Overview Reviews (44) Inventory (133)

Dealership Experience

3 yrs, 10 mos

Industry Experience

3 yrs, 10 mos

Specialties & Trainings

Nissan Service advisor Certified

General Motors Technician Certified

Nissan Technician Certified

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4.6

44 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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44 Reviews of Jose Fuentes

October 24, 2025

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Employee Rating

Friendly but non-communicave about service times. Communication needs work. Truck runs well but I thought i was getting it back i. 5 hours not 3 days. Communication needs work. Truck runs well but I thought i was getting it back i. 5 hours not 3 days. More

by JEFF@DAWFARMS.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chevrolet Service Department

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September 30, 2025

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Employee Rating

They were efficient and met my needs. I would recommend them to my friends and family. I would recommend them to my friends and family. More

by Kmartin2699

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Fernandez, Minerva Cardenas, Chevrolet Service Department

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Sep 30, 2025 -

Chevrolet of Walla Walla responded

Thank you for your review, reviews like yours motivates our team here to provide the very best experience for each and everyone of our customers. If there is anything else that we can assist you with, please don't hesitate to reach out to one of our team members at 509-529-7000, thanks again and have a great day!!!

September 28, 2025

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Employee Rating

Very poor service. Bad communication with customers. Bought a car from them, ever since then still going back and forth concerning tire sensors. The financial office la Bad communication with customers. Bought a car from them, ever since then still going back and forth concerning tire sensors. The financial office lady has a poor customer service with a bad attitude. More

by PAOSINAPI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chevrolet Service Department

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Sep 30, 2025 -

Chevrolet of Walla Walla responded

We are sorry to hear that you are having a issue with your tire pressure sensors. Those sensors do have a expected life span that the service department can not predict. We tried to provide you with the very best experience when installing your new tires and rims along with the rear brakes after your purchase of the vehicle. At the time of repair, there was no issue with your tire pressure monitor sensors and its unfortunate that you are having that issue now. If we can assist you with getting this repaired, please reach out to us at 509-529-7000. Thank you and have a great day!!!

September 15, 2025

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Employee Rating

We're very pleased with the used truck we purchased. While, initially upset, when we found shortly after leaving the dealership on a Sunday, in the middle of a holiday weekend, that we had no air cond While, initially upset, when we found shortly after leaving the dealership on a Sunday, in the middle of a holiday weekend, that we had no air conditioner, Jose was quick to respond and to set up a schedule to have the problem corrected. Hopefully, they learned something about ensuring all systems on used vehicles perform as expected before leaving the lot, and, I ensure you, we learned that lesson on any future purchase. All in all, the staff at Chev of WW were great to deal with, and to work through our issue with, so I would definitely consider purchasing from them again. More

by cougpaw

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chevrolet Service Department

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Sep 30, 2025 -

Chevrolet of Walla Walla responded

Thank you for your kind review, we will pass this along to our team in the service department. We are glad to we could assist you with your vehicles needs and if there is anything else that we may assist you with, please do not hesitate to reach out to us at 509-529-7000. Have a great day!!!

September 02, 2025

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Employee Rating

GM parts is a joke, took forever too get (1. 5 monthes) parts, truck runs great now! 5 monthes) parts, truck runs great now! More

by SII0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Fernandez, Minerva Cardenas, Chevrolet Service Department

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Sep 08, 2025 -

Chevrolet of Walla Walla responded

We are sorry to hear that you has a issue with GM parts and that it took so long to get parts from them. We are happy to hear that your vehicle is now running excellent. Feedback like yours give us insight on how some of the procedures need to be addressed with GM. If there is anything else that we may assist you with, please reach out to one of our team members at 509-529-7000. Thank you again for you business and have a great day!!!

August 20, 2025

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Employee Rating

Service was prompt and professional. I appreciated the fast turn-around. Overall it was a great experience. Thank you. I appreciated the fast turn-around. Overall it was a great experience. Thank you. More

by PRULLMW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Fernandez, Minerva Cardenas, Chevrolet Service Department

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Aug 20, 2025 -

Chevrolet of Walla Walla responded

We are happy to hear that your experience with Chevrolet Nissan of Walla Wallas service department was such a positive one, we take pride in providing the highest level of customer service that is possible to each of our customers. If there is anything else that we may assist you with, please reach out to our staff at 509-529-7000, option 2 for service. Thank you and have a great day!!!

August 14, 2025

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Employee Rating

The service was great very efficient Maria was very thorough and friendly I am very satisfied thorough and friendly I am very satisfied More

by RJBAUMGARTNER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Fernandez, Minerva Cardenas, Chevrolet Service Department

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Aug 14, 2025 -

Chevrolet of Walla Walla responded

We are very happy to hear that your service visit with Maria was such a great experience. We take pride in providing our customers with the highest level of customer satisfaction that we can provide. If there is anything else that we may assist you with, please reach out to us at 509-529-7000. Thank you a have a good day.

August 07, 2025

Dealership Rating

Employee Rating

Excellent customer service and consistent follow up. Laid back and cordial, we never felt pressured or rushed. Once a sale is made this dealership continues to care, stays in contact and ensures full cu Laid back and cordial, we never felt pressured or rushed. Once a sale is made this dealership continues to care, stays in contact and ensures full customer satisfaction. Additionally, everyone we encountered were great listeners, made us feel appreciated and understood. They will literally bend over backwards to make a deal happen if they can. More

by vintagemcmc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Fernandez, Minerva Cardenas, Chevrolet Service Department

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Aug 08, 2025 -

Chevrolet of Walla Walla responded

We are very happy to hear that your experience here at Chevrolet Nissan of Walla Walla was a positive experience. We are always trying to provide the very best customer experience for all of our customers that visit our dealership. If there is anything else that we can help you out with, please do not hesitate to reach out to one of our team members at the store. 509-529-7000. Thanks again for your review and have a great day!!!

August 04, 2025

Dealership Rating

Employee Rating

Jose is always great. Very helpful and friendly when helping customers. Excellent attitude and demeanor. Very helpful and friendly when helping customers. Excellent attitude and demeanor. More

by M.A.REYES56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Fernandez, Minerva Cardenas, Chevrolet Service Department

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Aug 04, 2025 -

Chevrolet of Walla Walla responded

We are thrilled to hear that you had such a positive experience with Jose at our service department. We are try and provide excellent customer service to each of our customers that come in and have service / repairs performed with our service department. If there is anything else that we can help you out with, feel free to reach out to our team at 509-529-7000, thanks again for you review and have a great day!!!

July 31, 2025

Dealership Rating

Employee Rating

They were prompt on the service and gave a detailed list of items to be serviced soon. Very polite and caring. of items to be serviced soon. Very polite and caring. More

by GDSCHROEDER1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 31, 2025 -

Chevrolet of Walla Walla responded

We are thrilled to hear that your experience with our service department was a positive one. We try and provide the highest level of customer service that is possible. If there is anything else that we can assist you with, please do not hesitate to reach out to one of our service team members and they will gladly assist you. Thank you for your review and have a great day!!!

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