Jose Hernandez

This is an issue with the service department where the issue with my car, a cam ladder reseal….a 2600 dollar repair…. I have now had to pay for twice in 14 months as it was poorly executed the first time issue with my car, a cam ladder reseal….a 2600 dollar repair…. I have now had to pay for twice in 14 months as it was poorly executed the first time at Strong. I did recommend this dealership nevertheless as the lifetime warranty is valuable and I’ve benefited from it. I just want those looking for a place to take your car for service to go in with a well rounded amount of information. The cam ladder reseal that I was driving on, as far as I know, was in the car from the factory, but I will give it the benefit of the doubt… let’s say it was repaired right before I bought the car. In that case it’s been in the car for 40k miles. After the Strong VW fix, the new seal had lasted 8100 miles before I had to have it fixed again at a different VW dealer in the valley…..and even the strong service manager agreed with me that was unusual. So every 8100 miles, I will have to spend another 2500 dollars to keep my car running? After asking for my money back, which has been refused, and negotiating with them for a month….where I even asked for 1500 dollars of in store credit…..so I give up more than 1k…..which they refused, their counter offer was to give me that $1500 dollar fix at cost. So the counter offer to make me whole was to have me spend more money with them. Never once have I become upset……I’ve been patient and respectful. I’ve written to Walker Strong the GM, and am waiting for a reply after describing the situation. So after reading the above, just to add a bit more info, on these two repairs alone, I have spent the trade-in value of my car. Obviously, this same situation can be applied to anyone going here……and I fully admit, the repair warranty is 12 months, and I had the second repair done at 14, I believe that a business with integrity would admit, regardless of the additional 2 months, the performance of this repair is unacceptable, and would want to do the right thing. I’ve been using Strong Volkswagen for parts and service for decades….literally!…..and this is the very first time I’ve ever had a reason to complain. To me, 2600 dollars is a lot of money…..which is why I drive a car with a 4800 dollar trade in value. To Strong I ask that you do the right thing for your customers. Keeping them coming back, with comfort based in your obvious integrity, is way more profitable than the few dollars you’re holding on to. Not doing so, and the negative feedback spread on these many many platforms, keeps you from reaching your full potential. I will update this later. More

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Our family has leased 13 vehicles with Strong VW and have always had an excellent experience doing business with them. Tony Glavas is amazing and has taken care of us since we leased our first car with them always had an excellent experience doing business with them. Tony Glavas is amazing and has taken care of us since we leased our first car with them, and we value the relationship we’ve built with him over the years. We highly recommend Strong VW. We have never felt pressured like we were at previous dealerships and have been very satisfied with every transaction we’ve had. More

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I have used Strong for 15 years and have never been disappointed! Thanks to all of you for treating me like family. disappointed! Thanks to all of you for treating me like family. More

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Billy Mead at Strong VW is seriously the best! I had an issue with my upholstery and he went above and beyond to make sure I was taken care of! I will definitely return when I’m ready to buy anoth I had an issue with my upholstery and he went above and beyond to make sure I was taken care of! I will definitely return when I’m ready to buy another car. If I could give him a 10 star review I would! More

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I regret to inform you that my recent customer service experience was far from satisfactory. During my visit, I had the unfortunate encounter with the Assistant Service Manager, Mr. Wyatt Bryson. I must experience was far from satisfactory. During my visit, I had the unfortunate encounter with the Assistant Service Manager, Mr. Wyatt Bryson. I must share that he displayed a level of rudeness and disrespect that left me deeply disappointed. What added to my disappointment was the feeling of discrimination I experienced based on my accent and ethnicity during the interaction. In addition to the issue with Mr. Bryson’s behavior, I have concerns regarding the inspection of my vehicle. I am uncertain if the required inspection was conducted properly, and this further contributes to my dissatisfaction with the overall experience. More

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Amazing and quick customer service! We hope to always use Cody for purchases at Strong! We hope to always use Cody for purchases at Strong! More

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I took my car in at 20,000 miles for an oil change and they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out . they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out .. I asked how long we had they said until 24,000 miles so I made an appointment within my warranty time had them checked they told me they were perfectly fine and not wearing at all they (a manager) was not sure why we were told this.. took my car in for my 30,000 mile oil change and the gentleman told me my breaks are bad and needed to be checked again so again I make an appointment for this past Saturday where they said yes indeed my breaks need to be changed and it will be $300.00.. So my breaks went from perfectly fine to needing to be changed within 5,000 miles?? I requested a manager call me, because I don’t feel I am responsible for this cost as I did everything I was suppose to do and keep getting the run around from everyone including management.. I tried to call today and nobody in service will answer and the manager who’s number I have I am suppose to talk to, his voicemail is full.. I called again and I can get ahold of sales but nobody in service.. They are not happy to help and I am beyond frustrated at the level of customer service I am getting or lack there of.. Also I never get a loaner vehicle so being a VIP customer is a complete waste of time More

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