Jose Rivera | Page 7

My Third RAV 4 from Hoffman I just leased my third RAV4 from Hoffman. They are a pleasure to deal with. Very customer oriented. Service is excellent. I couldn't be happier. I just leased my third RAV4 from Hoffman. They are a pleasure to deal with. Very customer oriented. Service is excellent. I couldn't be happier. More

by AFENDIVE Verified Customer Verified Customer

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"My First Avalon" I trade cars about every 3 years and started looking at possibly getting a Toyota. My previous two cars were hybrids and I loved the great gas mileag I trade cars about every 3 years and started looking at possibly getting a Toyota. My previous two cars were hybrids and I loved the great gas mileage but missed the power and feel of a V-6. When visiting Hoffman, I wanted to experience the drive of a V-6 vs. I 4 Hybrid, and without hesitation, the sales people provided access to both for my driving experience. The last car I drove was a Hybrid Avalon, which to my expectations was very quite, drove easily and was as peppy as a V-6. Hoffman gave me a great deal on a trade. More

by LTHSE1 Verified Customer Verified Customer

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So happy to have all the new technology. My husband and I have been going to this dealership for many years. We bought our last two cars from Jose Rivera and are very happy with the results. My husband and I have been going to this dealership for many years. We bought our last two cars from Jose Rivera and are very happy with the results. I love my new Camry. More

by Emeriti2011 Verified Customer Verified Customer

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Bought 2015 Prius II This is my second experience purchasing a Prius with the same salesman, Jose Rivera. He served my husband and myself very well with answering many qu This is my second experience purchasing a Prius with the same salesman, Jose Rivera. He served my husband and myself very well with answering many questions that we had in response to 2015 vs. 2016. He also took the time to take us out looking for different colors in the lot and when we finally decided, he went out and cleaned the snow off the car we chose and brought it to the salesroom so that I could try driving it. He is a most personable salesman who tries to do as much as he has control of in the pricing and purchasing of a car. I would definitely recommend him to others. More

by RAINYKEMP Verified Customer Verified Customer

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I purchased a 2015 Highlander I recently purchased a 2015 Highlander XLE. Mr. Rivera did an exceptional job showing me the advantages of the LE Plus compared to the XLE. He liste I recently purchased a 2015 Highlander XLE. Mr. Rivera did an exceptional job showing me the advantages of the LE Plus compared to the XLE. He listened carefully to my needs and pointed out the advantages of the XLE. He was friendly, knowledgeable and accommodating. I feel confident that with his help, I purchased the car I need, Everyone I interacted with at the dealership was helpful. I have worked with many employees for years and never been disappointed. More

by illewellyn Verified Customer Verified Customer

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Leasing a new Toyota SE Great experience and no pressure. I told them what I wanted my lease payment to be and my total out of pocket to be and they were able to meet my pay Great experience and no pressure. I told them what I wanted my lease payment to be and my total out of pocket to be and they were able to meet my payment and offered me less out of pocket than what I put down last time. The experience was so positive my daughter went back with me the next day and leased a Toyota Camry XSE. She was leasing a Honda Accord. Both Jose River and Jose Espinosa worked great as a team for both me and my daughter and my daughter. Jose Espinosa kept crunching numbers while Jose Rivera kept bring up cars for us to look at and test drive. I am going back in 3 days to negotiate a lease for a friend of mine, they think I got great lease payments with very little out of pocket, their monthly payment is $153.00 / mo. higher than mine More

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I can't say enough positive things about the experience. I worked with Zach Hoffman, Jose Reivera, Jose Espinosa, and Jamal Alkatib and I've never been treated better by an entire organization, everyone invo I worked with Zach Hoffman, Jose Reivera, Jose Espinosa, and Jamal Alkatib and I've never been treated better by an entire organization, everyone involved in the transaction was top notch, gracious, and a true pleasure to work with. I've never recommended a car dealership before, but after the way I was treated by Zach and his team, We would definitely make the drive (we live an hour away) to buy again. We love our new Highlander, thanks guys! More

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The Sales Team was a pleasure to work with From the time we first met Jose Rivera a.k.a. "Rabbit" we knew he really liked his work. Jose is outgoing, helpful, and prepared to answer questions. From the time we first met Jose Rivera a.k.a. "Rabbit" we knew he really liked his work. Jose is outgoing, helpful, and prepared to answer questions. He understood what we were looking for and helped us consider then eliminate various vehicle models. From the selection process through to vehicle delivery Jose demonstrated professionalism and attention to detail. I have already recommended Jose to a family member. Jose Espinosa was instrumental in our final decision making and worked very closely with us to close a deal with which we felt comfortable. Jose Espinosa is a true professional but more importantly for us - a real gentleman. Finalizing the deal at delivery was a pleasant experience thanks to Jamal Alkatib. More

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Great Service and Sales Experience My wife and I purchased a new Highlander and Tundra from Jose Rivera which we feel went well. That positive experience continued with the service depa My wife and I purchased a new Highlander and Tundra from Jose Rivera which we feel went well. That positive experience continued with the service department. Hoffman Toyota is an hour away from our home with closer dealerships available. From my wife's and mother's past negative experiences with their Rav4's at a local dealer, we decided to try Hoffman based on a recommendation. After the purchase, my Tundra had a slight interior rattle that I wanted to have looked at as I am very OCD with these types of things. I figured it would be a Warranty claim so why not try the local dealership again.... BIG mistake. They "couldn't duplicate" the issue, refused to go on a test drive with me so I can replicate it and even denied to look at videos I took of the issues. I called Jose and asked if he recommended working with anyone at Hoffman Service and he said Mike Fitzgerald was the guy to talk to and reached out to him to have Mike call me. I heard from Mike later that afternoon, whom was pleasant and listened to me vent about my past poor experience with the other dealer. He assured me I would not experience such behavior with Hoffman service and set me up with an appointment on a Thursday to bring my truck in and provide me with a loaner for as long as the repair would take. When I arrived Mike greeted me and introduced me to Nelson whom I went on a 20 min test drive with after he and Mike both reviewed my videos. While during the test drive the issue didn't occur (figures), Nelson still looked into it further, taking the truck on many test drives over the next 3-4 days. I heard from Mike on Monday and he stated Nelson believes he heard and resolved the rattle in the dash, but wanted to take the truck home that night to confirm the issue was resolved. The following morning Mike called me and said the truck is ready to be picked up and to stop by anytime. Tuesday afternoon I made the trip to Hoffman and Mike suggested I go for another ride with Nelson. We took the same 20 min. route and confirmed the rattle was indeed gone. Nelson explained along the way the amount of time and level of troubleshooting he spent on this issue. Having worked in automotive service in the past, I understand chasing down noises is not a fun job. Upon returning from the ride, Mike confirmed I was happy with results and assured me that I will always see the same level of service from them. I truly do believe that! More

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Purchasing vehicle My wife and I purchased 2014 Toyota highlander limited. Everyone was very helpful and did not push or force the sale on us. Would recommend this deale My wife and I purchased 2014 Toyota highlander limited. Everyone was very helpful and did not push or force the sale on us. Would recommend this dealership to others. More

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