Jose Roman | Page 4

THESE xxxxxxxx AT THIS DEALERSHIP ARE REAL PIECES OF xxxx ! I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO MOTHERxxxxING DUMB AND LAZY TO CHANGE A TEN DOLLAR THERMOSTAT. I PICKED THE CAR WHEN THEY SAID IT WAS READY. I DIDN'T EVEN MAKE IT HOME AND THE CAR RAN HOT SO BACK TO THE DEALER I GO. THEY TAKE THE CAR AND CHECK IT OUT AND SAY MY THERMOSTAT WAS BAD. I SAY TO THEM YOU DID A MAJOR OVER HEATING REPAIR AN ALLEY MECHANIC WOULD HAVE CHANGED A TEN DOLLAR PART LIKE THAT. THEY CHARGE ME AGAIN IN ADDITION TO THE MONEY I JUST MOTHERxxxxING PAID TO PICK THE CAR UP WHEN THEY SAID IT WAS FINISHED. THESE PEOPLE AT THIS PLACE CASTLE BUICK GMC OF NORTH RIVERSIDE ARE HEARTLESS INCONSIDERATE PIECES OF xxxx!!!! I BOUGHT TWO NEW CARS FROM THESE xxxxxxx AND ALWAYS LET THEM DO MY REPAIRS AND THIS AND THIS AND THIS IS THE WAY THEY TREAT ME! THEY ARE SUPPOSE TO BE EXPERTS IN REPAIR BUT YET THEY'RE PLAYING THE ALLEY MECHANIC GAME WITH PEOPLE THAT TRUSTED THEM TO SERVICE THEIR CARS. WHAT A SHAME. More

by proudparents22 Verified Customer Verified Customer

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New Sierra This team was absolutely wonderful to work with, and I would highly recommend Castle GMC to anyone looking for a new or used vehicle and who may need This team was absolutely wonderful to work with, and I would highly recommend Castle GMC to anyone looking for a new or used vehicle and who may need service work. More

by luxecabinetrydesign Verified Customer Verified Customer

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Wonderful experience! My sister and I bought the new 2019 Buick Encore. She called me explaining the awesome service and great deal she was getting from sales rep Louis. I My sister and I bought the new 2019 Buick Encore. She called me explaining the awesome service and great deal she was getting from sales rep Louis. I immediately rushed over and was impressed as well. I was in and out in a short period of time. We both drove away with nice trucks. Thanks Castle Buick and a special thanks to Louis!!! More

by LOLOSKITCHEN.LW Verified Customer Verified Customer

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Nice people to do business with very large selection After the whole deal was done the salesman he handed me one key and one remote I told him that there should be two keys and he said that there was no After the whole deal was done the salesman he handed me one key and one remote I told him that there should be two keys and he said that there was not I did not think that was fair More

by DASIEGERS Verified Customer Verified Customer

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Delivery process was mediocre My initial visit was fine to test drive and talk about the possibile purchase. Over the phone we agreed on a price and I set up an appointment time t My initial visit was fine to test drive and talk about the possibile purchase. Over the phone we agreed on a price and I set up an appointment time to pick up the vehicle/complete the paperwork. This process took two hours, the actual form signing ten minutes which could have been handled much faster. After getting the vehicle home, I discovered that the all weather mats were missing (had two sets of summer mats instead). I also noticed there were no wheel locks installed and my tire pressure warning indicator was on. I called the sales person who told me I could bring my vehicle back (70 mile RT) any time between 10 and 5pm on the day we agreed to. I showed up at the dealership, waited an hour to get the wheel locks on and mats replaced. The sales manager stopped by to apologize which was appreciated. Of course I forgot to mention the tire pressure which was not noticed by the dealer. On this vehicle there were no settings calibrated which requires a specialized tool so I ended up taking the vehicle to the Crystal Lake GMC dealer and they fixed it for free. In summary, people were pleasant at Castle but the delivery process was painful. More

by RHWADDELL90 Verified Customer Verified Customer

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Professional. Great price. Quick and easy.. The entire experience was courteous, professional, straight forward and quick. If you need a car, go see these guys. I plan to see them for my next GM The entire experience was courteous, professional, straight forward and quick. If you need a car, go see these guys. I plan to see them for my next GMC. More

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Great dealership The employees were nice and generous, they attended us quickly and they were open to any of our questions. They offered us something to drink and stil The employees were nice and generous, they attended us quickly and they were open to any of our questions. They offered us something to drink and still brought us something after we said no. More

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Purchase of Denali 1500 The process was painless but slow There was no pressure or hard sell I look forward to the lifetime free oil changes and free tires The process was painless but slow There was no pressure or hard sell I look forward to the lifetime free oil changes and free tires More

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Great dealership Great customer service. Very friendly and patient. Lots of inventory to choose from and th sales reps were very helpful in directing me the right way. Great customer service. Very friendly and patient. Lots of inventory to choose from and th sales reps were very helpful in directing me the right way. More

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Review The experience here was better then other dealerships in the past. They were straight to the point. They were able help find the car I was looking for The experience here was better then other dealerships in the past. They were straight to the point. They were able help find the car I was looking for and need. Very professional. More

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