Jose S | Page 18

Horibble PLEASE DO NOT PATRONIZE AT THIS DEALERSHIP. I located a car online for my husband. He went to the dealership to view the Tahoe. He absolutely loved i PLEASE DO NOT PATRONIZE AT THIS DEALERSHIP. I located a car online for my husband. He went to the dealership to view the Tahoe. He absolutely loved it. As it was extremely well cared for. I then went and viewed the truck after work and I noticed two things wrong with it. The dash light warning stated low tire and the remote button in the car to open the hatch did not work nor did the key lobe work to the hatch. I brought these items to the attention of Jose the Salesman and he said he would put air in the tire which I questioned because if the car was recently turned in then the air would be already in the tire. The service manager then examined the vehicle, he advised that the dealership could install the remote power arm since that was the reason that none of the controls worked. The shock came in 3 weeks later. During those 3 weeks we activated One Star which revealed that there were multiple recalls which were never addressed by the dealership concerning the windshield and airbags nor were we advised about any recalls when the vehicle was purchased. Naturally the airbag light came on within a week of purchase. Also the air seeped out of the tire within 72 hours of purchase. Then within 24 additional hours the other tire low air pressure warning light illuminated the dashboard. So the tire shop repaired both stems. I immediately called Jose and told him I wanted to be reimbursed or an oil change because I brought the issue to their attention prior to purchasing the vehicle. Jose’s response was that he had to speak to his manager. My husband went to get the hatch repaired and was advised that it would be 45 minutes. He waited hours for the repair. When he was told that the car was ready he tested the button in the car and the key lobe which the TRUNK did not open on it’s own. The service associate Rachel Mislich (do not let her service or touch your vehicle) then advised my husband that the work order stated to replace the shock only. Which my husband explained that that made no sense because the purpose of bringing in the vehicle was to get the hatch fixed. Rachel became ignorant and unprofessional and attempted to send my husband to Jose the salesman. What a joke. He then went to speak to the Finance guy who got the manager. The service manager Lara Boudreaux (fabulous) intervened and offered my husband a loaner car while the problem was fixed on the car. My husband asked for a larger vehicle because he needed room which was why we upgraded to a larger vehicle in the first place. We asked three times for a larger vehicle since this fix should have taken a single day. After It took this dealership 6 days to repair the hatch. Upon returning to the dealership the loaner vehicle was viewed by Rachel and she re-entered back into the service area and begin to speak loud and stated “He cracked the bumper. The rear bumper is cracked.” She immediately called my insurance to file a claim. My husband took a photo of the bumper and there was no scratch or crack but there was road dirt and lots of leaves on it because the weather. And the car was white. Even the salesman confirmed that he did not see anything wrong with the vehicle. Needless to say we have a family owned body shop so actually we could have fixed the hatched ourselves however BILL KAY did not want to negotiate the price and elected to make the repairs themselves. Additionally no one ever walked around the car with him when it was loaned out. State Farm is not paying them a dime as confirmed yesterday. When my husband went to examine our vehicle the inside was a mess. Seats were folded down, panels left unclipped in and the back center console latch was broken. Jose helped my husband to resnap in the panels. Upon getting home and reorganizing our vehicle, we discovered BILL KAY CHEROVLET never repaired the vehicle. Instead the car was driven from Lisle to Broadview which is 14.2 miles to Car and transmission Auto Specialist located at 1875 S 17th in Broadview in order to get the vehicle repaired. So the technicians at BILL KAY Chevrolet cannot fix GM vehicles!!!!!!. Additionally the other part that was replaced which was the Power Truck gears was purchased at a Junkyard. So junkyard parts was USED. Life expectancy of a junkyard is what? Rachel should be terminated. BILL KAY NEED to hire GM certified technicians who is knowledge in interior and exterior repairs. Naturally I called the General Manager because I was beyond pissed and I never ever received a return call. Please stay away from Bill Kay. More

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Sensational! My husband and I arrived at Bill Kay Chevrolet and was greeted by Mr. Salas. He politely and professionally greeted us at the door, and asked if he co My husband and I arrived at Bill Kay Chevrolet and was greeted by Mr. Salas. He politely and professionally greeted us at the door, and asked if he could offer any assistance. I was impressed by his professionalism and integrity. Mr. Salas was not pushy and explained in detail every question we had for him. Eric was also a joy to work with and he made us feel very comfortable. We will definitely recommend Bill Kay Chevrolet to anyone looking for a vehicle. Thank you. More

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Overall great experience Jose did an excellent job showing us and explaining the features and benefits of each car we saw. He was there every step of the way with a very enthu Jose did an excellent job showing us and explaining the features and benefits of each car we saw. He was there every step of the way with a very enthusiastic attitude. Never really pressured us to buy a car but gave us deals and information that influence the decision. Great salesman. Definitely knows how to sell the whole package. More

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Very good Experience. Everyone was great!!! Very friendly and professional staff. I recommend this dealership, and make sure you ask for Jose Salas. He was a pleasure to Everyone was great!!! Very friendly and professional staff. I recommend this dealership, and make sure you ask for Jose Salas. He was a pleasure to work with!!! He made sure I got the vehicle I wanted and was happy!!!! More

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Great place to buy a car Very friendly salesman and answered all my questions . Jose Salas was very professional and worked with me very well to get me in to the new car. I w Very friendly salesman and answered all my questions . Jose Salas was very professional and worked with me very well to get me in to the new car. I would recommend this dealership to any one. More

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Good Dealership Good experience! Everyone were friendly to work with. Our salesman Jose Salas was knowledgeable and took the time to explain what options were avail Good experience! Everyone were friendly to work with. Our salesman Jose Salas was knowledgeable and took the time to explain what options were available and made sure to show us the right vehicle to meet our needs. Looking forward to work with him again! More

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2017 Malibu Hybrid Purchase Professional, friendly service. We knew what we wanted and got a good deal. Salesman walked us through the features of this hybrid car which include Professional, friendly service. We knew what we wanted and got a good deal. Salesman walked us through the features of this hybrid car which included several new safety features. We received a fair price for our trade-in; consistent with our internet search for trade-in value.. We have purchased a total of 7 cars over time from this dealer and have all our service/maintenance performed at Bill Kay Chevrolet. We intend to return there for our next purchase. We will also continue to subscribe to On-Star. More

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Purchased 2017 Chevy Volt with no hassle I entered the Bill Kay Chevy dealership knowing what I wanted to purchase and what I wanted to pay. They were professional and sensitive to my time. T I entered the Bill Kay Chevy dealership knowing what I wanted to purchase and what I wanted to pay. They were professional and sensitive to my time. The sales person Jose Salas showed me the car and accepted my offer quickly and efficiently. The business manager Joe K. processed the sale in an easy and quick manner. It is exactly the no hassle type of experience I was looking for. More

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Great experience at Bill Kay! Our car buying experience was made easy by Jose and the team at Bill Kay. Jose greeted us the moment we walked in and it was a pleasure to work with h Our car buying experience was made easy by Jose and the team at Bill Kay. Jose greeted us the moment we walked in and it was a pleasure to work with him purchasing our new Chevy Traverse. Jose took all the hassle out of the car buying experience and made us feel assured that we chose the right dealership. More

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Top notch service from everyone I came into contact with. Joe and Jose treated me with the utmost respect and provided prompt and courteous service. They answered all of my questions and helped me get acquain Joe and Jose treated me with the utmost respect and provided prompt and courteous service. They answered all of my questions and helped me get acquainted with the features of my new car! I will definetly come back to Bill Kay and request Joe and Jose again. More

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