Jose S | Page 7

I was living in IA and saw the car I wanted at their location. I started the purchase over the phone on Saturday morning. After some back and forth we agreed on a price. The sales rep (Palo) took a d location. I started the purchase over the phone on Saturday morning. After some back and forth we agreed on a price. The sales rep (Palo) took a deposit over the phone. By 2 in the afternoon the car was mine. I finished the paper work at their location on Tue. My car is being shipped to TX. Palo arranged the transport company. Painless. The dealership (sales manager, finance manager, sales rep) impressed my by thanking me for my business. More

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Excellent customer service! I highly recommend purchasing vehicles from them and will continue to do so in the future! I highly recommend purchasing vehicles from them and will continue to do so in the future! More

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The service I received was second to none and the salesman did everything possible to make sure we were well taken care of.. I would definitely recommend to all. 5 star experience salesman did everything possible to make sure we were well taken care of.. I would definitely recommend to all. 5 star experience More

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The salesman who took care of me was very professional and was able to answer all my questions without “talking to his manager “ Great follow-up by phone and email. and was able to answer all my questions without “talking to his manager “ Great follow-up by phone and email. More

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I would strongly recommend AGAINST doing business with them, as the experience that I had with Billy Kay Chevy cannot be described as anything other than a disappointment. We had worked with Xavier to ord them, as the experience that I had with Billy Kay Chevy cannot be described as anything other than a disappointment. We had worked with Xavier to order a new Equinox LS. When we ordered the car, he had advised us that the order might not be fulfilled until the next model year started being produced. Before both he and I signed a "purchase agreement" for the car, I had asked if the price listed on the agreement was the price I would pay when the car was delivered. He assured me that it would be. Fast forward over 15 weeks when the car was finally able to be picked up, and this "purchase agreement" was not honored. Xavier had backed out of the appointment I had made with him 10 minutes before the start of the meeting, forcing me to work with a salesman I had no interaction with before - Jose. During our conversation with Jose, I was pressured to sign paperwork immediately. I noticed that the price of the car on the paperwork in front of me was higher than the purchase agreement that Xavier and I had signed. Jose told me that the purchase agreement was not actually, in fact, a purchase agreement as labeled, but merely an 'order agreement'. When I brought this up, Jose told me that I can either accept that price or walk away from the car, which he said would let him sell the car to someone else for "three or four thousand above MSRP". He also informed me that he was essentially doing us a favor ever ordering a lowly Equinox LS in the first place, as they don't want to use one of their few allotments on a car like that. I walked away from signing anything that day as the car had still not been delivered. The next day when the car was delivered, Xavier texted me that the car had arrived and asked, and I quote, "are we selling it to someone else or do you still want it", which I found incredibly unprofessional coming from someone who had not been willing to meet with me the previous day. I ultimately bought the car because I would have had to wait another 15 weeks to get a car ordered from another dealership, which is undoubtedly something the sales team knew through their dishonest and borderline predatory business dealings. Through my dealings with the sales team, they demonstrated a failure to communicate or talk straight with me. The initial time estimate for the delivery of the car was 8-10 weeks. At the 10-week mark of waiting, I called Xavier for an update on the delivery time of the vehicle. He told me that it would be “on the longer side of 10 weeks”, seemingly unwilling to admit that his initial delivery estimate was way off. I could not recommend dealing with this sales team, and absolutely refuse to do any further business with them. More

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I have purchased a few cars over the years from Bill Kay Chevy. When I went to purchase my latest car, I went to other Chevy dealers in the area and found them not to be as friendly or willing to work with Chevy. When I went to purchase my latest car, I went to other Chevy dealers in the area and found them not to be as friendly or willing to work with me to answer my questions. I would return to Bill Kay to purchase my next vehicle. More

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Richie worked really hard for me and he worked within my budget. I was so indecisive and he gave me at least six options. I worked not only Richie nerve but everyone's nerve and they all remained patient. H budget. I was so indecisive and he gave me at least six options. I worked not only Richie nerve but everyone's nerve and they all remained patient. He didn't let me walk away empty. He's wonderful. Thanks again More

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Richi was a great and patient salesman who was attentive to my needs, wants and concerns on a new car purchase. He got me in exactly the car I wanted for the price I wanted! I’ll definitely be checking in h to my needs, wants and concerns on a new car purchase. He got me in exactly the car I wanted for the price I wanted! I’ll definitely be checking in here for my next vehicle purchase. More

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I had an excellent experience purchasing my new Blazer. I highly recommend Bill Kay Chevrolet to everyone! highly recommend Bill Kay Chevrolet to everyone! More

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I purchased a 2021 Tahoe RST from Bill kay my salesman Xavier Crump was so helpful to me, because I was very undecided about what truck I wanted. I was able to text and call him about any questions that I Xavier Crump was so helpful to me, because I was very undecided about what truck I wanted. I was able to text and call him about any questions that I had about the truck before my purchase. It was a great experience for me because I had a wonderful salesman. If you are in the market for a new car or truck please go on over to Bill Kay and ask for Mr Xavier Crump. More

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