Jose Sanchez | Page 2

Scheduling was quick and easy, everyone is super friendly. I would recommend the to friends and family. friendly. I would recommend the to friends and family. More

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Great customer service! They are very friendly, and get the job done! The only feedback I would have is for them to get more loaner cars. Seems like they never have any avai They are very friendly, and get the job done! The only feedback I would have is for them to get more loaner cars. Seems like they never have any available. More

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Very clean. Professional. Attentive friendly I was impressed with the staff member that helped me The work was done when they said it would be. Professional. Attentive friendly I was impressed with the staff member that helped me The work was done when they said it would be. More

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it was a very good experience. knowledgeable. thorough. and all that. clean and helpful people knowledgeable. thorough. and all that. clean and helpful people More

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My experience was very nice and the work that was done was done very professionally. was done very professionally. More

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You failed to inform me about worn brake rotors. Not good. Why did I bother with an annual check up, costing me $250? Not good. Why did I bother with an annual check up, costing me $250? More

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Although my appointment was for 9:15, due to the fact that there was only one person available to take people in, I was delayed at check-in for 20 minutes or so. Then, was told it would take 2 hours for that there was only one person available to take people in, I was delayed at check-in for 20 minutes or so. Then, was told it would take 2 hours for an oil change????? Actually, it took only 1.5 hours!!!! My service rep was very capable and handled everything to the high level that I expect of BMW. However, the delay and time for service was unacceptable. More

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Service department is very good. They keep you updated on the progress of your car during service. The waiting lobby is clean, comfortable and bed has good complimentary snacks and d They keep you updated on the progress of your car during service. The waiting lobby is clean, comfortable and bed has good complimentary snacks and drinks. More

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Oil change We arranged to have the oil changed and this was accomplished without issue. We chose to wait for the work to be completed and it required about 1.5 We arranged to have the oil changed and this was accomplished without issue. We chose to wait for the work to be completed and it required about 1.5 hours. The lounge area was busy and seating was limited. More

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