Jose Valdes | Page 42

Had a tremendous experience with the recent Service. Mr. Jose Valdez is an exceptional Service Manager..... A tribute to the Dealership!!! Mr. Jose Valdez is an exceptional Service Manager..... A tribute to the Dealership!!! More

by GRUMBLESP Verified Customer Verified Customer

Report | Print

Took my vehicle in quickly. Was there for oil change, tire rotation, and check all other items. Was there for oil change, tire rotation, and check all other items. More

by BERRY4113 Verified Customer Verified Customer

Report | Print

Jose was a great advisor to work with. Needed vehicle for at least 1 day to complete assignments. Called an uber to take me home. When vehicle was ready called an uber again to pick me up. Needed vehicle for at least 1 day to complete assignments. Called an uber to take me home. When vehicle was ready called an uber again to pick me up. Knew all the costs ahead of time so no surprises. When paying told me about the credit card Chrysler had to offer and some of its benefits. So signed up for it. Saved me some $ on c/c charges by doing this. Have been going there since 2013 and will continue to use their service department. Way to go!!! More

by pbjoho1 Verified Customer Verified Customer

Report | Print

Truck was scheduled for oil change at 7:30 am. 7:40 checked in. 8:58 received walk around from tech with issues. I sent message to Jose at 9:32 to check status and fix plan with no response from J 7:40 checked in. 8:58 received walk around from tech with issues. I sent message to Jose at 9:32 to check status and fix plan with no response from Jose. Walked over to service and saw truck in return line. Found Jose, truck was done - replacement of cabin filter had to be scheduled with fix of transfer case seal since they already had the truck for 2-1/2 hours for a scheduled oil change. Also was charged $38.00 for a new oil plug since the screw head was stripped. Mind you, this is a new truck that has had two oil changes, both completed by this shop. Truck was scheduled for repair of transfer case seal Wednesday 4-24-24 - See next rating. More

by borgys1984 Verified Customer Verified Customer

Report | Print

Regular Service was performed promptly and professionally. Katie is my choice for a service writer and has been for some years. She kept me updated on the progress of my service and let me kno professionally. Katie is my choice for a service writer and has been for some years. She kept me updated on the progress of my service and let me know that I needed new filters, which I approved. More

by TONYL Verified Customer Verified Customer

Report | Print

The dealership is very nice. People also seem to be having a better work environment since the dealership came under new management and that makes for a better customer experienc People also seem to be having a better work environment since the dealership came under new management and that makes for a better customer experience More

by deanmcdougal Verified Customer Verified Customer

Report | Print

Awesome friendly nice, they worked hard to get parts my vehicle needed.:) happy timely manner vehicle needed.:) happy timely manner More

by TANDY5445 Verified Customer Verified Customer

Report | Print

I was there for an oil change at noon per my appointment. It took 2 hours to complete the oil change. If the oil change was not part of the service plan I purchased I would take my car to another provider. It took 2 hours to complete the oil change. If the oil change was not part of the service plan I purchased I would take my car to another provider. More

by BASQUTH Verified Customer Verified Customer

Report | Print

Went in for an oil change. I was expecting to be there for at least 2 hours. I was pleasantly surprised. I was expecting to be there for at least 2 hours. I was pleasantly surprised. More

by CTIGMEISTER Verified Customer Verified Customer

Report | Print

Was welcome with courtesy and professional they teat an oil change like a big job oil change like a big job More

Report | Print