Jose Valdes | Page 81

Waited for service adviser to get back to me an hour after service technician send updated video of what car needed. after service technician send updated video of what car needed. More

by JPV51 Verified Customer Verified Customer

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Otto is servicetastic! ! Completely the best!!! He is Mr Service in my eyes! Completely satisfied ! Completely the best!!! He is Mr Service in my eyes! Completely satisfied More

by FULL80TATTOO Verified Customer Verified Customer

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Once the truck was dropped off there was no communication during the day. One text message was received as soon as we dropped it off and then jutting until I texted to see if the truck was done. An hour late during the day. One text message was received as soon as we dropped it off and then jutting until I texted to see if the truck was done. An hour later the response was the truck was complete. It went in for a brake light and oil change. The brake light was not completed. I had sent another text message asking for hours and 3 days later still no response. More

by Jastrip1 Verified Customer Verified Customer

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The staff in the service department is awesome! I always have a good experience when I bring my Jeep in. Wouldn't go anywhere else! I always have a good experience when I bring my Jeep in. Wouldn't go anywhere else! More

by MARGCARK Verified Customer Verified Customer

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Excellent service and amazing people. Jose is the best in the service department He is always doing the best he can Jose is the best in the service department He is always doing the best he can More

by ARMEXJAL Verified Customer Verified Customer

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I went in for a tire repair under a warranty. Everything went smooth. My service agent Jose was competent and respectful of my needs for my truck. I highly recommend using CDJR for all our servi Everything went smooth. My service agent Jose was competent and respectful of my needs for my truck. I highly recommend using CDJR for all our service needs. More

by JTB Verified Customer Verified Customer

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ABSOLUTELY HORRENDOUS NEVER had a problem with dealership when it was Bill Bryant been with them since 2014 BUT will never go back, went in for a simple oil change next day the alternator went out this was o when it was Bill Bryant been with them since 2014 BUT will never go back, went in for a simple oil change next day the alternator went out this was on a Monday said they would have the factory part the next day it would be ready on Tuesday or I could have a part that afternoon I said go ahead and I would get the van that afternoon when I got home I called them back and said I would wait for the factory part but they said the part was already installed so Told them OK and I would pick it up that afternoon. Get a call that afternoon that the alternator had damaged the computer so needed that fixed for another $ 1300 Texted them and asked if the van would be ready Wednesday as I needed it to transport Wheelchair patient to doc appt NO reply called Wednesday spoke to someone else in service said van paperwork was signed off but give them a couple of hours to finish Van was not ready until Friday afternoon with no one returning texts to tell what was taking so long. Very upset when went to pick up van told them I had spoken to a mechanic and he had said they had probably damaged the alternator when installing which had led to the computer problem which they denied BUT they said I had a factory part installed which seemed strange as they had an alternator installed Monday at noon but supposedly they couldn't get the factory part until Tuesday Also while I was there a mechanic came and spoke to someone saying that while trying to remove a couple of bolts that they had damaged the frame (I wonder who had to pay for that frame) So my oil change ended up costing me close to $3000 will never go back there. They did discount my bill but not to my satisfaction I felt that that there was some error made and I should have been compensated MORE More

by MEB2240 Verified Customer Verified Customer

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Jose in service was extremely helpful. I was in a bad situation and he went above and beyond to help me out of it. I was in a bad situation and he went above and beyond to help me out of it. More

by tim1188 Verified Customer Verified Customer

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Communication and belief that the dealership has the customers best interest in mind has been thrown out the door. And when the service manager asked if I was being taken care of, I said not really and customers best interest in mind has been thrown out the door. And when the service manager asked if I was being taken care of, I said not really and he said okay and went to lunch. I have had a recall on my truck for 2 years and recently was told that I was number 3 on the list and should be receiving a call within the week. After waiting 6 weeks, I stopped back by the dealership and was told I would be called the following Monday. Never happened. I went back by the dealership that Thursday and had to get a little aggressive and miraculously was scheduled for the following week to get the recall handled. Don't hand the customer excuses of why something is not being handled. We don't care that the dealership was bought out. If you tell us we have to be on a list for parts, put us on the list and communicate, communicate, communicate. More

by BENSCONE Verified Customer Verified Customer

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Great service & Jose Valdez, the best tech I've ever dealt with at any dealership dealt with at any dealership More

by CMCAQUIAS1 Verified Customer Verified Customer

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