Josef Jarvis

Matthew’s Kia of Schenectady is disgustingly negligent and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a night and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a nightmare. Quick background: We took our Kia Stinger GT to Matthew’s for many services, the last service we got was an oil change. 10 days later our engine seized. It’s painfully obvious that something happened at the oil change. After a frustrating few weeks, rude service teams members, the service manager tells us that the new engine would be paid for by KIA because of some recall—yes, they lied to KIA corporate too. I had videos and several recordings on the lies they told us. They worked on our car without permission, tampered with our car, held the car hostage for 10 months (while it rotted on the lot and rodents went to town on our wires). When they finally started work on our car, apparently they didn’t install the engine correctly. I actually had the master tech of another dealership (where it sits today—because the entire steering shaft and axel is screwed up because they only hand tightened bolts—there was even bolts they never even installed) say he had never seen anything so grossly negligent. 4k worth of damage thus far and I don’t even know if I want my car back. What else do they screw up?? This has been a two year kia Matthew’s nightmare. Literally if you are going to the service department here be prepared for rude service members who will lie, deny and delay while xxxxxxx on your back and telling you it raining. Kia corporate is now is now investigating. We shall see how this goes. I’m not optimistic. More

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Don't bring your car to the shop! Our Sportage has been sitting in the service parking lot for over 2 months and they haven't touched it. It's our only vehicle and thought it would be Our Sportage has been sitting in the service parking lot for over 2 months and they haven't touched it. It's our only vehicle and thought it would be a quick fix. Every time we contact them about it we get xxxxxx around and get told they would get started on it immediately. We've gotten our last 6 vehicles from here, but after this experience we will be done. At this point we have no idea what we need to do to get our car fixed, we've even paid them already for the work. More

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The service department is an absolute nightmare. They have had my vehicle since the first week of September 2025. It is now mid-November 2025 and they still have my vehicle. The service guy told me They have had my vehicle since the first week of September 2025. It is now mid-November 2025 and they still have my vehicle. The service guy told me "it's a transmission issue and will be covered under warranty we just have to get the manufacturers approval". That was over 7 weeks ago. Still no progress. Still without a vehicle. I have to call weekly at this point for an update because God forbid they call me. The only thing they tell me is to "call back in one week and we'll have an update". Except they never do have an update. Every week it's the same story - "I have no update, call back in one week". I've asked for a rental several times and they said they'd get me one and they'd call me right back but they never do. At this point - I'm considering getting a lawyer and going for the lemon law AND reporting them to the BBB. Additionally, I've asked multiple times to speak to someone in upper management but even that they can't do. They should be ashamed. More

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This dealership is a joke! ! Worst customer service I have ever experienced!! I’d be embarrassed if I were them!! ! Worst customer service I have ever experienced!! I’d be embarrassed if I were them!! More

by Robert Jewett Verified Customer Verified Customer

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Friendly quick and efficient service was what I experienced at Matthews Kia. The rewards program is a great help for service needs. experienced at Matthews Kia. The rewards program is a great help for service needs. More

by rainfly2729 Verified Customer Verified Customer

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Professional, friendly Personable, informative answered all my questions I would recommend Mathews KIA for service and expertise all my questions I would recommend Mathews KIA for service and expertise More

by kiltlessscot5e Verified Customer Verified Customer

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They have been great from the moment we walked through the door. From buying my car to the maintenance that has been done. the door. From buying my car to the maintenance that has been done. More

by TANYA7576 Verified Customer Verified Customer

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The service staff were knowledgeable, professional, and kind. Their communication was clear and they kept me updated on their progress. kind. Their communication was clear and they kept me updated on their progress. More

by Shodanbub Verified Customer Verified Customer

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My experience was fine. I was able to get an oil change/ NY inspection in the time I needed it. Work was done on time and everyone was pleasant. I was able to get an oil change/ NY inspection in the time I needed it. Work was done on time and everyone was pleasant. More

by tapleon Verified Customer Verified Customer

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Pleased with the service. Highly recommend Mathew KIA and their Service Center. Customer service members were professional and friendly. Work was completed in a timely mann Highly recommend Mathew KIA and their Service Center. Customer service members were professional and friendly. Work was completed in a timely manner. More

by DAWN.BECHARD Verified Customer Verified Customer

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