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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 40

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

October 13, 2021

Dealership Rating
Employee Rating

Joe was very helpful and friendly. The estimate of how long the work would take was spot on. More

by ljlenoci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 13, 2021

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience working with Joe here at Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

October 11, 2021

Dealership Rating
Employee Rating

They always do good work and do what you need and always let you know if you need something done service depart ment is Greatthey were great did everything I needed More

by Thomasbraasch771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Nash, Daniel Schnur

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Oct 11, 2021

Oak Lawn Toyota responded

Thank you for the kind words for our service department, Thomas! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 10, 2021

Dealership Rating
Employee Rating

It is a good dealer company , I was treated very nice , and service my car More

by gjubr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Oct 10, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

Oct 10, 2021

gjubr responded

Thank you for your response

October 09, 2021

Dealership Rating
Employee Rating

They are very prompt in servercing you. They present themselves with the the utmost respect. More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 10, 2021

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

October 08, 2021

Dealership Rating
Employee Rating

Great service and gave info on maintenance needed eventually plus cost. That was very much appreciated More

by Dprempeh52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 10, 2021

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

October 07, 2021

Dealership Rating

Always a pleasant experience when I take my car in to be serviced! Oscar is the best mechanic on the planet!! More

by Meg Rohloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Oscar

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Oct 07, 2021

Oak Lawn Toyota responded

Thank you, Meg, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 07, 2021

Dealership Rating
Employee Rating

You have the most courteous employees of any business. They are knowledgeable and competent. I feel very confident that my car is safe to drive whenever you service it. More

by Kathleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Stadler , Frank Nash, Daniel Schnur

Report | Print
Oct 07, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent review, Kathleen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

October 06, 2021

Dealership Rating
Employee Rating

Got in quick for service own the car. Was there for about 4 hours wait for the service to be finished. More

by djcharless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 07, 2021

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

October 04, 2021

Dealership Rating
Employee Rating

Setting an appointment for servicing my vehicle is always a pain. I can never get one and has always been denied. Joe was my only help. He is irreplaceable he is a big deal for me. I left another service cen More

by LYTTLEBARROWS
Customer Service
Recommend Dealer
No
Report | Print
Oct 21, 2021

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

October 04, 2021

Dealership Rating
Employee Rating

People are Friendly's. They listen to your concerns. They explain problems and advise you of repairs and their acuity. More

by Aflanagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 04, 2021

Aflanagan responded

Thank you for your efficient and friendly service.

Oct 04, 2021

Aflanagan responded

Thank you for your friendly and efficient service.

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