Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 53

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

April 30, 2021

Dealership Rating
Employee Rating

Joe, my service advisor, was awesome! He was thorough and attentive to my needs. His effective communication made for no surprises and a stress-free experience. The mechanics did a great job too. M More

by Kirkstar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 01, 2021

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! It's wonderful to hear that Joe and the team provided you with such a pleasant experience. We look forward to assisting you with any future automotive needs! Juan Vazquez, Service Manager

April 29, 2021

Dealership Rating
Employee Rating

Service was terrific. Employees were attentive to dianes needs since she walks with a walker. Social distancing was observed. Assessment of vehicle was done and effectively explined. More

by cindyrowan794
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch

Apr 29, 2021

Oak Lawn Toyota responded

Cindy, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

April 20, 2021

Dealership Rating
Employee Rating

I came in the dealership for an oil change and tire rotation. They were very busy but Daniel checked me in very quickly. The oil change and rotation went really fast and I had a great experience. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Schnur

Apr 20, 2021

Oak Lawn Toyota responded

Thank you, Jeff, for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Daniel was able to help, and we hope to see you again! Juan Vazquez, Service Manager

April 17, 2021

Dealership Rating
Employee Rating

I received great service at Oak Lawn Toyota. They made the required repairs and I was on my way. I appreciate the quick turnaround. I highly recommend Oak Lawn Toyota. More

by Maurice McFarlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 18, 2021

Oak Lawn Toyota responded

Thank you, Maurice, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

April 16, 2021

Dealership Rating
Employee Rating

Great service and friendly.excellent technician Eddie Nilles! Addressed all my concerns. Will not go anywhere else. Will recommend to anyone sales and service. Great experience! More

by Jayamado1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 18, 2021

Oak Lawn Toyota responded

Thank you for the kind words for Eddie and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

April 15, 2021

Dealership Rating
Employee Rating

After a bad experience at Continental Toyota, I needed to switch dealerships and chose Oak Lawn. They were very kind, helpful, and efficient. I will definitely be returning to this dealership in the future! More

by LindsMarie
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, John Richerme, Daniel Schnur

Apr 15, 2021

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

April 14, 2021

Dealership Rating
Employee Rating

Great service! They are very professional and Wait time was not unreasonable. Getting an appointment was not hard either.. Will go back without hesitation. S More

by msrena75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, John Richerme, Daniel Schnur

Apr 15, 2021

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to seeing you again. Juan Vazquez, Service Manager

April 13, 2021

Dealership Rating
Employee Rating

I’ve been going to this service center for years! Never had a bad experience. Everyone is professional and courteous. They are willing to work with you. More

by AMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee

Apr 13, 2021

Oak Lawn Toyota responded

We appreciate your business and Bob, Joseph and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

April 13, 2021

Dealership Rating
Employee Rating

Dropped my Camry off for it's first complementary service. As soon as I got home they called to let me know the car was ready for pickup. Fast service. More

by Spike T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2021

Oak Lawn Toyota responded

Spike, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Joseph was able to help, and we hope to see you again! Juan Vazquez, Service Manager

April 12, 2021

Dealership Rating

They did a great job in a short amount of time. I had a lot to do Saturday, and they got the maintenance finished fast enough so that I could complete my errands. More

by Mpastorius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2021

Oak Lawn Toyota responded

Thank you for sharing your thoughts about your experience with Oak Lawn Toyota, we are glad that our team provided a timely experience. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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