Jordan Seagran

The girl behind the desk was not knowledgeable. She told me, "I didn't know your car was coming in today". Even though I had an appointment made the week before. Then she got mad because she had She told me, "I didn't know your car was coming in today". Even though I had an appointment made the week before. Then she got mad because she had to go out into the rain to move my car to another stall. I just came in through the rain. Then she was talking to the mechanic beside my car, and I went inside to see what was going on. He said to me, so you are here for an oil change. I said no, I just bought the car a month and a half ago! I am here to replace the broken taillight that was on the car when I purchased it, and was promised it would be fixed for free, and the scratch buffed. The mechanic was nice and just fine. I would not recommend her to anyone! No sense of customer service, didn't even listen when I first told her why I was here. Everyone else was kind and courteous. My sales lady Monica Develice brought my keys and walked me out. I like her. Also, The add said $3,500 Push, pull, or drag it in, if it has wheels and a title, it’s worth $3,500 during this limited time sales event running from April 17-25 at Russ Darrow Direct! 💥 👉 The Push, Pull, and Drag guaranteed $3,500 trade-in allowance is available for any car, truck, or SUV that is currently registered and titled to the purchaser. We traded in our truck. We were given $1000. for it. We do feel we were misled by the add. $3,500 Guaranteed Trade Value Even if it's old. Even if it has high miles. Even if it's been sitting in your driveway. During the Push Pull Drag Sale, your trade has a minimum $3,500 value toward a qualifying vehicle. Why does the ad say $3500 minimum, and we only got $1000. That's false advertising. We do like our new car. The windshield still needs to be fixed. It has a chip that was there when we bought it. For over a month, they have all said we will look into it, and have not been helped. It should have been fixed free too. Marlyss K Thiel More

by SUNSHINE262 Verified Customer Verified Customer

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Russ Darrow ram of West Bend has been taken care of me for years now good job keep it up for years now good job keep it up More

by KEVINMAYER1963 Verified Customer Verified Customer

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Pleasant people. Could not find issue with car but went beyond and called us a few hours later and found the solution with our car pkay app Could not find issue with car but went beyond and called us a few hours later and found the solution with our car pkay app More

by RLDMARTINMANN Verified Customer Verified Customer

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Good job thanks thanks service for working on my car thanks very much good job thanks thanks very much good job thanks More

by PHILLIPRAMIREZ339 Verified Customer Verified Customer

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Quick easy check up. No car wash card though. They did not explain what they went over. No car wash card though. They did not explain what they went over. More

by rmdei10 Verified Customer Verified Customer

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I needed to buy a tire which was irreparable. I had a very busy few days coming up. It surprised me that your supplier couldn’t tell your dealership when they could deliver the tire. I had no ide I had a very busy few days coming up. It surprised me that your supplier couldn’t tell your dealership when they could deliver the tire. I had no idea how long I would be without a car. Again, this is a tire, not some obscure part for a vintage car. To me that’s not acceptable to not know how long I’ll be without a car because of a tire. Even if it was going to take a while at least I would know how to plan for it. Anyways, once the tire came in your folks in service did a terrific job I was in and out less than half an hour. More

by Karlnmi14 Verified Customer Verified Customer

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Friendly and very helpful staff. Great service. Great pricing and fair with our trade in Great service. Great pricing and fair with our trade in More

by BRANDTKYLE Verified Customer Verified Customer

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Even though my car didn’t need the service I made the appointment for, the service technician had air put in my tires and was so kind to answer the questions my daughter had about my car. Exceptional ser appointment for, the service technician had air put in my tires and was so kind to answer the questions my daughter had about my car. Exceptional service! That makes a customer return! More

by weareback61 Verified Customer Verified Customer

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Don’t have a clue what they’re doing why would you wait until after I I’ve left to send me a video of a gasket leak under my caravan then call it to my attention when I was there until after I I’ve left to send me a video of a gasket leak under my caravan then call it to my attention when I was there More

by DCNICHOLS76 Verified Customer Verified Customer

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Very disappointing. . I was promised I would be in and out in 5 minuets. An hour later I had to demand my keys back. They would not give them to me because someone had no . I was promised I would be in and out in 5 minuets. An hour later I had to demand my keys back. They would not give them to me because someone had not closed out. More

by ddreigle Verified Customer Verified Customer

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